Operations Manager

Job description:

Operations Manager – Home Healthcare

Location: Hyderabad

Experience: 5+ years

Education: MHA / MBA (Healthcare preferred)

Lead Operations. Drive Impact. Own the P&L.

At Life Circle, we’re building India’s most trusted home healthcare service. We’re looking for an experienced Operations Manager who can take charge of our service delivery, lead teams with empathy and excellence, and directly contribute to our growth and bottom line.

This is a senior leadership role suited for professionals who’ve led large operations, managed teams across functions, and taken P&L responsibility in healthcare or similar service industries.

Key Responsibilities

• P&L Ownership: Manage budgets, control costs, and optimize resources to ensure profitability of home healthcare operations.
• Service Delivery Oversight: Ensure timely and high-quality delivery of caregiving, nursing, therapy, and other home-based services.
• Team Leadership: Lead, motivate, and manage a cross-functional team of care coordinators, managers, and field staff.
• Process Excellence: Drive SOP compliance, operational standardization, and continuous improvement across all verticals.
• KPI Management: Monitor and act on operational data including service fulfillment, client retention, caregiver utilization, and customer satisfaction.
• Cross-Functional Collaboration: Work closely with sales, training, HR, clinical, and customer care teams to deliver seamless services.
• Crisis & Escalation Management: Resolve service issues swiftly with a solutions-first mindset.
• Recruitment & Training: Build high-performing teams by participating in hiring, training, and performance management.

What You Bring

• 5+ years of experience in operations, with at least 3 years in home healthcare, eldercare, or chronic care services.
• Proven track record of P&L ownership and delivering operational targets.
• Strong leadership with experience in managing large teams and field operations.
• Excellent communication, analytical, and people management skills.
• Deep understanding of care logistics, service workflows, and compliance frameworks.
• Proficiency with operational dashboards, CRM/ERP tools, and reporting systems.

Preferred Qualifications

• MHA / MBA (Healthcare Management preferred)
• Prior experience in healthcare delivery at scale, ideally in homecare settings
• Familiarity with digital tools used in care coordination, telehealth, or patient monitoring

Why Life Circle?

• Be a part of India’s mission-driven home healthcare pioneer
• Work at the intersection of technology, compassion, and impact
• Lead a fast-growing team making a tangible difference in senior citizens’ lives
• Take on real responsibility with freedom to innovate and grow

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person