Operations Manager

Job Description: Operations Manager

Position: Operations Manager
Location: Sector 66, Gurgaon
Industry: Logistics & Transportation / Facility Management Services
Experience Required: 5-7 years (minimum 3–5 years in a managerial role)

Role Overview

We are seeking a highly motivated and results-driven Operations Manager to oversee and optimize our day-to-day operations in Logistics & Transportation or Facility Management Services. The ideal candidate will bring proven expertise in managing large teams, streamlining processes, ensuring compliance, and delivering operational excellence.

The Operations Manager will play a key role in driving efficiency, client satisfaction, and business growth by ensuring seamless coordination between internal teams, vendors, and clients.

Key Responsibilities

• Oversee end-to-end operations in Logistics & Transport / Facility Management to ensure smooth service delivery.
• Develop, implement, and monitor operational processes, SOPs, and SLAs for efficiency and compliance.
• Lead, mentor, and manage on-ground teams, supervisors, and vendor partners to achieve performance goals.
• Ensure compliance with all statutory, safety, and regulatory requirements.
• Drive cost optimization initiatives while maintaining high-quality service standards.
• Monitor KPIs, prepare operational reports, and present insights for management review.
• Build and maintain strong relationships with clients, ensuring timely resolution of escalations.
• Collaborate with cross-functional teams (HR, Finance, Business Development) to support organizational goals.
• Plan and manage budgets, resource allocation, and vendor contracts effectively.
• Identify opportunities for process improvement, automation, and operational innovation.

Requirements

• Graduate degree in Business Administration / Operations / Supply Chain Management (MBA preferred).
• 5-7 years of experience in Logistics & Transportation or Facility Management Services, with at least 3–5 years in a leadership role.
• Strong knowledge of operational processes, vendor management, and statutory compliance.
• Proven track record of managing large teams and high-value client accounts.
• Excellent problem-solving, decision-making, and analytical skills.
• Strong communication and stakeholder management abilities.
• Proficiency in MS Office, ERP systems, and operational tools.
• Ability to work under pressure, handle multiple priorities, and drive performance.

What We Offer

• A dynamic and growth-driven work environment.
• Opportunity to lead and build scalable operations.
• Competitive compensation with performance-based incentives.
• Exposure to large-scale operations and high-value clients.

Job Type: Full-time

Pay: ₹45,000.00 - ₹75,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Business management: 2 years (Required)

Work Location: In person

Expected Start Date: 01/09/2025