Operations Lead

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Position Summary:

Head of Operations

Key Responsibilities:

Strategic & Operational Leadership

• Develop and implement operational strategies aligned with business goals.
• Drive standardization, efficiency, and scalability through process improvement and SOPs.
• Align operational initiatives with broader organizational objectives.

Chapter Operations & Support

• Oversee day-to-day operations for existing locations and support new launches.
• Ensure seamless execution of onboarding, events, forums, and leadership transitions.
• Monitor key performance indicators (KPIs) and provide data-driven support to local teams.

Team Leadership & Management

• Lead, mentor, and manage a team of regional operations managers/coordinators.
• Ensure accountability, timely deliverables, and ongoing performance feedback.
• Foster a collaborative, high-performance culture.

Member & Stakeholder Experience

• Uphold high standards of engagement and satisfaction among members and stakeholders.
• Partner with cross-functional teams (e.g., marketing, leadership, training) to deliver impactful experiences, events, and retreats.

Compliance & Reporting

• Ensure all operations adhere to brand, ethical, and procedural standards.
• Maintain accurate records, documentation, and reports for internal and external stakeholders.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Operations, or related field (MBA preferred).
• 4–5 years of experience in operations, preferably in service, consulting, networking, or membership-based organizations.
• Demonstrated success in managing large teams and multi-location operations.

Key Skills & Competencies:

• Strong leadership and team management skills.
• Strategic and analytical mindset with hands-on execution ability.
• High emotional intelligence and stakeholder engagement skills.
• Excellent planning, organizational, and communication abilities.
• Proficiency in reporting tools and data-driven decision-making.
• Familiarity with premium membership-based or networking models (preferred).

Success Metrics:

• Efficient and smooth functioning of all operational units.
• High member satisfaction and engagement scores.
• Successful onboarding and scaling of new locations or members.
• Operational excellence with minimal disruptions or escalations.
• Implementation of scalable systems, automation, and process optimization.

If you thrive in a fast-paced environment, enjoy building high-impact systems, and are passionate about operational excellence, we would love to hear from you.

apply now:

https://recruitcrm.io/apply/17518871386200075017sck