Hospitality Specialist

Job Description

Job Title: Hospitality Staff Member Department: Front Office / Guest Services Location: Ahmedabad Employment Type: Full-Time / Part-Time Job Summary We are seeking a friendly, service-oriented Hospitality Staff Member to join our guest services team. The ideal candidate will be responsible for ensuring a welcoming, comfortable, and efficient experience for all guests. This role involves direct interaction with guests, supporting front office operations, and maintaining high standards of hospitality. Key Responsibilities Guest Relations: Welcome guests upon arrival and ensure a seamless check-in and check-out experience. Respond to guest inquiries and requests in a courteous and efficient manner. Customer Service: Deliver outstanding service to guests by fulfilling room requests, processing reservations, and accommodating special requirements. Room Preparation & Maintenance: Collaborate with housekeeping to ensure guest rooms are clean, well-stocked, and meet quality standards. Address any room-related concerns or maintenance issues. Communication: Maintain open and effective communication with other departments to ensure smooth operations and a consistent guest experience. Problem Solving: Address and resolve guest concerns or complaints promptly and professionally. Follow up to ensure complete satisfaction. Sales Support: Promote and upsell hotel services, such as dining, spa, or event facilities. Administrative Tasks: Handle bookings, manage guest preferences, process payments, and assist with daily reporting and documentation. Health & Safety Compliance: Adhere to health and safety protocols to ensure a safe environment for both guests and staff. Qualifications & Requirements Education: High school diploma or equivalent required. Certification or diploma in hospitality or related field is a plus. Experience: Previous experience in the hospitality industry is advantageous but not mandatory. On-the-job training will be provided. Skills & Competencies: Strong verbal communication and interpersonal skills Problem-solving and conflict resolution abilities Ability to work under pressure in a dynamic environment Detail-oriented with a commitment to guest satisfaction Familiarity with basic computer tools (Microsoft Office, hotel software preferred) Personal Attributes: Positive attitude, professional appearance, and genuine passion for providing excellent customer service Working Conditions Flexible to work in shifts, including evenings, weekends, and holidays Ability to stand for extended periods and lift items up to 25 pounds Comfortable working in a fast-paced, guest-facing role Benefits Competitive salary Health and dental insurance Employee discounts on accommodations and services Opportunities for professional growth and career advancement If you are great fit then APPLY NOW! Show more Show less