Operations Lead

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

This role caters to overall governance of India specific initiatives and delivery. It involves negotiation and collaboration with different stakeholders at all levels in BT based on the scenario which we are addressing.

• Drive MTP Goals and track measurable objectives defined by senior leadership which translates into multiple projects / initiatives.
• Line Management responsibilities for 12 people in SMT, Lab Support (Voice core, RAN, Policy core, Data Core, Automation)
• Work with managers / leaders to ensure a mix of projects that balance short term vs. long term MTP Goals.
• Defect Management responsibility
• Defect Triage and Management which includes triaging defects, tracking & reporting
• Process Improvement and compliance which includes process definition, refinement, compliance and audits
• Monitor, plan and execute the chosen projects by analyzing performance based on the forecast and implement improvements on a continuous basis.
• Provide information and recommendations to decision makers at all levels.
• Streamline operating model agreed with stakeholders
• Resolve issues related to project delivery in collaboration with all stakeholders.
• Ownership of development of learning culture across the team by capability building, maintaining an updated knowledge base and working towards an engaging work environment
• Focus on placing employee engagement at the core of all activities and work towards improving 'Your Say' scores.
• Initiation of new business cases and streamlining the project governance and finalizing the delivery timelines
• Help support any process improvement initiatives across the unit.

Delivery management:

Storytelling with data:

Business acumen:

Communication:

Negotiation skills:

Collaboration:

Key expertise

Operations Management, Line Management, Delivery Management, Project/Program Management, Cost Management, Resource Management, Business Analytics, Risk/Issue Management, Defect Management, Quality Management, Stakeholder Management, Change Management

Leadership standards

Experience you’d be expected to have

Looking in:

• Leading inclusively

• I inspire and build trust through self-awareness, honesty, and integrity.

• Owning outcomes

• I take the right decisions that benefit the broader organization.

Looking out:

• Delivering for the customer

• I execute brilliantly on clear priorities that add value to our customers and the wider business.

• Commercially savvy

• I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

• Growth mindset

• I experiment and identify opportunities for growth for both me and the organization.

• Building for the future

• I build diverse future-ready teams where all individuals can be at their best.
• Twelve or more years of experience in IT and/or Telecom industry.
• 7 to 10 years of diverse roles and increasing leadership responsibilities across major projects and programs.
• Experience with Transformation and customer experience improvement initiatives.
• Demonstrated experience in managing "upward" among senior leadership.
• Substantial consulting leadership experience a plus.
• Experience using and preferably accreditation in Project Methodology (i.e. Prince2, PMP).
• Coaching experience and ability to matrix manage teams.
• Experience managing Agile software development projects and groups.
• Knowledge and experience of business operations, business strategy, financial and operational strategic analysis.
• Continuous improvement and business improvement experience (Identify and implement changes to improve quality and reduce costs)
• Experience of a process driven work-flow environment.

Educational Qualification

• Bachelor of Engineering
• A management degree will be an added advantage but not necessary