Operations Executive

Title: Operations Manager

Location: Sky Corporate Park, Indore (Onsite)

Salary: 2.8 LPA – 3.0 LPA Fixed In-hand

Timing: Monday – Saturday (10 AM – 7 PM)

Roles & Responsibilities

1. Admissions & Back-End Operations

• Handled end-to-end student registration and admission processes, including documentation verification, notary procedures, and post-admission support.
• Coordinated with universities to ensure timely processing of applications and smooth academic onboarding.
• Resolved student queries related to admissions and academic procedures.

2. Fee Collection, Cash Handling & Financial Records

• Maintained a detailed record of fee submissions (semester-wise, yearly, and exam fees).
• Managed receipts, payment modes, invoice generation, and updated student financial records in internal and university databases.
• Handled cash payments from students who were unable to pay online and ensured timely cash deposits into the appropriate accounts.
• Tracked pending fees and followed up to ensure timely payments.

3. Vendor & Facility Management

• Coordinated with HR and vendors for office utilities, technical issues, and billing-related matters.
• Oversaw the functioning and maintenance of technical infrastructure such as Wi-Fi, SIM cards, and servers.

4. Lead Management & Allocation

• Ensured fair distribution of student leads to the staff and regularly monitored updates and follow-ups on assigned leads.
• Maintained accuracy and balance in lead allocation to maximize conversion.

5. Team Performance Tracking

• Monitored daily call counts and monthly target achievements of team members.
• Created detailed performance review reports for Rewards & Recognition (R&R) using Excel and other tools.

6. Compliance & Student Coordination

• Managed compliance communication between students and universities.
• Assisted students with guidance on academic processes, form submissions, and other formalities.

7. Referral & Cashback Handling

• Maintained records of cashback transactions and student referral amounts.
• Engaged with students to collect referrals and ensured proper tracking of payouts.

8. Sales Coordination & Conversion

• Supported the Sales Team in the absence of the Director by managing leads, guiding students, and handling complete admission and application processes.

9. Admission Portals & Systems Handling

• Operated and managed CRM and admission portals such as Lead Squared, Merrito, and university-specific platforms.

10. Confidential Data & Asset Management

• Maintained secure records of all confidential company credentials, IDs, passwords, and critical datasheets.
• Collaborated with HR for asset tracking and inventory management of company resources.

11. IT Support & New Joiner Onboarding

• Managed software configuration, dialer setup, and access provisioning for new team members to ensure seamless onboarding.

Skills:

• Good Communications
• Hands MS Office (Word, Excel, PowerPoint, SharePoint, Google Sheets)
• Vendor Management
• Project Management

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
• Work Location: In person (Onsite)
• Expected Start Date: 04/08/2025