Job
Description
Operations Associate Company: Scale AI About the job: As Scale AI continues its historic growth trajectory in the Generative AI sector, we are seeking a Growth Marketing Manager to helm initiatives that will significantly drive revenue and expansion within India. This demanding and multi-faceted role requires a unique blend of skills across strategy, operations, and customer engagement, with the aim to catalyze rapid growth in a dynamic and evolving market. A key objective of this role is to build the process to strategically acquire and onboard thousands of highly skilled contributors from India to train and evaluate leading AI models. About the Role: As an Operations Associate in the Allocations team, you will act as the critical link between project demand and freelancer availability—similar to how Uber matches drivers to riders. Your main responsibility is ensuring that every available freelancer gets matched with the right project efficiently, maximizing utilization, and minimizing idle time. Key Responsibilities: Real-Time Matching: Assign freelancers to available projects, ensuring optimal skill-to-task alignment. Workforce Utilization: Maintain 100% efficiency in work distribution, ensuring no freelancer remains idle. Demand Forecasting: Anticipate project needs and adjust allocations accordingly. Data-Driven Decision Making: Use dashboards and analytics to track freelancer availability and project capacity. Problem-Solving: Quickly resolve allocation challenges like freelancer shortages or project bottlenecks. Automation & Optimization: Identify patterns in allocations and suggest process improvements, including automation opportunities. Operational Monitoring: Track key allocation metrics (utilization rate, turnaround time, efficiency scores) and propose data-backed solutions. Cross-Team Collaboration: Work with data, product, and operations teams to improve the allocation system and ensure a seamless freelancer experience. Escalation Handling: Address urgent allocation issues and make real-time adjustments to maintain workflow balance. What We're Looking For: 0-2 years of experience in workforce planning, operations, logistics, or marketplace management. Strong analytical mindset with experience using SQL for data analysis and reporting. Ability to think in real-time, making quick and effective allocation decisions. Proactive problem-solver who thrives in fast-paced environments. Excellent communication skills and attention to detail. Experience with workforce management tools, scheduling platforms, or similar operational software is a plus. Education: Bachelor’s degree in Engineering, or a related field. Preference for graduates from IITs . Location: Initially, the role will be remote (work from home). However, as the team expands and grows in India, we might move to working from office or a hybrid model. Candidate applying for this role should be based in (or willing to relocate at some point) Mumbai. Additional Details: Please Note: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. Show more Show less
