3970 Openai Jobs

We are hiring talented and motivated engineers to join our LLM and Generative AI team. You will contribute across the lifecycle of AI agent development—data engineering, LLM fine-tuning, RAG-based retrieval, evaluation frameworks, and deployment integration. This is an opportunity to work hands-on with open-source models like Llama, integrate them with real-world enterprise systems, and build intelligent, modular Agentic AI applications. Key Responsibilities: LLM Model Engineering: Fine-tune and evaluate large language models (e.g., Llama 2/3, Mistral) using curated datasets for specific enterprise tasks. RAG & Contextual Memory: Build Retrieval-Augmented Generation (RAG) pipelines using vector databases (e.g., ElasticSearch, FAISS) to enhance factual grounding. Data Pipeline Development: Collect, clean, and structure domain-specific datasets (structured and unstructured) for training and evaluation. Agentic Architecture Integration: Contribute to the design and orchestration of AI agents with modular skills for planning, dialogue, and retrieval. Voice & Multimodal Interfaces (Optional): Work with TTS/ASR stacks (e.g., Whisper, NeMo) to integrate GenAI into multilingual voice agent pipelines. Evaluation & Risk Tracking: Implement evaluation metrics for task performance, drift detection, and hallucination control. Collaboration & Review: Work with senior AI engineers, product managers, and domain experts to translate requirements into deployed systems. Continuous Learning: Stay current with advancements in GenAI, open-source ecosystems, and governance practices (e.g., NIST AI RMF, EU AI Act). Qualifications: B.Tech/M.Tech in Computer Science, AI/ML, Data Science, or a related field from a reputed institute. Strong fundamentals in machine learning, NLP, and Python-based development. Familiarity with open-source LLM frameworks (e.g., HuggingFace Transformers, LangChain, LlamaIndex). Exposure to vector search and embeddings (e.g., OpenAI, SBERT, or in-house models). Bonus: Knowledge of Docker, Streamlit, REST APIs, or voice stack (Whisper, NeMo). Why Join Us? Work on real-world GenAI applications deployed across enterprise systems. Contribute to building India's first integrated Agentic AI platform. Be part of a fast-growing team with deep expertise in AI engineering, fine-tuning, and voice/document intelligence. Opportunity to work on multi-modal AI and governance-aligned AI systems from day one. Job Type: Full-time Pay: ₹50,000.00 - ₹150,000.00 per month Benefits: Health insurance Work Location: In person Expected Start Date: 19/08/2025

Job Title: AI Automation & Content Specialist (Tele-Agents + AI Video) Location: Chembur, Mumbai Type: Full-time (On-site or Hybrid) Salary: ₹35,000 – ₹70,000/month (based on experience) Experience: 1–2 years preferred --- About the Role Are you passionate about AI, automation, and creative content? We're looking for a driven and hands-on AI Automation & Content Specialist to join our team in Chembur, Mumbai. You will build intelligent voice agents and craft compelling video content using cutting-edge AI tools. --- What You'll Do Develop AI-powered tele-agents using platforms like Dialogflow, Voiceflow, Resemble AI, or ElevenLabs. Integrate telephony APIs (e.g., Twilio, Exotel) with conversational AI workflows. Create short-form videos using tools like Synthesia, Pictory, RunwayML, or Canva AI. Automate tasks and workflows using no-code platforms (Zapier, Make, Bubble). Collaborate on demo creation, customer interactions, and internal training content. Test, measure, and optimize performance of AI agents and video content. --- Skills & Tools Required: Hands-on experience with at least one AI tool for tele-agents and one AI video creation platform. Basic scripting or logic building for automation (no-code or low-code platforms). Strong understanding of conversational design. Bonus: Experience with OpenAI/ChatGPT APIs, Whisper, or TTS/voice cloning. Knowledge of CRM automation (HubSpot, Zoho). Previous freelance projects or a personal AI tools portfolio. --- Qualifications 1–2 years of relevant experience (freelance or full-time). No formal degree required – portfolios and hands-on skill matter more. Excellent communication and documentation skills. --- Why Join Us? Work on innovative AI-driven projects in a fast-moving space. Flat team structure with room to experiment and grow. Dynamic work environment in the heart of Mumbai (Chembur). Exposure to bleeding-edge tools and cross-functional collaboration. --- How to Apply Send your resume and any past project links or video samples to: [recruitment@back2study.com] Job Type: Full-time Pay: ₹35,000.00 - ₹70,000.00 per month Work Location: In person

Job Description: Product Delivery Manager Position : Product Delivery Manager Experience : 5+ Years Location : Flexible - Remote Employment Type : Full-Time Role Overview We are seeking an experienced Product Delivery Manager to oversee the end-to-end delivery of AI-driven software products. You will collaborate with cross-functional teams to align project goals with business objectives, leveraging AI tools to streamline workflows and ensure high-quality, timely delivery. Responsibilities Plan and execute AI-driven software projects, ensuring alignment with business goals. Collaborate with product owners, developers, and data scientists to define project scope and deliverables. Utilize AI-enabled project management tools (e.g., Jira, Asana) to optimize workflows. Oversee integration of AI models (e.g., OpenAI, Hugging Face) into production applications. Manage risks, resolve blockers, and ensure clear communication across distributed teams. Drive agile methodologies, facilitating sprint planning, stand-ups, and retrospectives. Monitor project performance using AI-powered analytics tools. Must-Have Qualifications Experience : 5+ years in product/project management, with 2+ years on AI-driven or software projects. AI Tooling : Experience with AI-powered project management tools (e.g., Jira, ClickUp). Technical Knowledge : Familiarity with AI/ML concepts and model integration (e.g., GPT, Claude). Agile Expertise : Proficient in Scrum/Kanban and tools like Jira or Confluence. Leadership : Strong skills in managing cross-functional, remote/hybrid teams. Education : Bachelor’s degree in Business, Computer Science, or related field (or equivalent). Nice-to-Have Qualifications Familiarity with MLOps, cloud platforms (AWS, Azure), or containerization (Docker, Kubernetes). Exposure to AI orchestration platforms (e.g., AWS SageMaker). Contributions to process improvements or successful AI project delivery. AI Engineering and Tooling Use of modern LLM-based software for work optimization. Job Type: Full-time Pay: ₹87,202.96 - ₹261,608.89 per year

Job Title: Technical Lead – AI Product (LLM/NLP + Backend) Location: Remote or Hybrid – India (Chennai/Bangalore preferred but not mandatory) Experience Level: 8–12 years 🎯 About the Role We’re building a domain-specific internal AI assistant that leverages large language models (LLMs) to transform how industrial distributors manage operations, sales, training, and supply chains. We’re looking for a hands-on Technical Lead who can wear multiple hats—project manager, backend architect, and LLM integration lead. This is a player-coach role: you’ll lead a small team, drive architecture decisions, manage delivery, and directly contribute to development. 🚀 Key Responsibilities Lead technical architecture for a product that connects ERP/CRM data, vector databases, and LLMs via APIs. Act as Project Manager—owning roadmap delivery, sprint planning, internal QA, and customer communication. Guide and review work of 5–7 developers (NLP, backend, frontend, DevOps) as the team scales. Build proof-of-concept LLM applications using RAG (Retrieval-Augmented Generation) and tools like LangChain, LlamaIndex, Pinecone. Oversee backend API development (FastAPI or similar), data pipelines, and cloud deployment (AWS/GCP). Interface with domain experts (supply chain, training) and ensure AI outputs align with real-world use cases. Drive hiring, technical screening, and team building for initial team setup. 🧠 Required Skills & Experience 3+ years experience in leading small cross-functional teams (including hiring and mentoring) 5+ years of backend development experience (Python preferred) Strong understanding of: LLM frameworks like OpenAI GPT, Claude, Hugging Face LangChain, LlamaIndex, and vector search engines (e.g. Pinecone, Chroma, Weaviate) APIs, microservices, FastAPI/Django, RESTful design Experience with data pipelines, SQL/NoSQL, and structuring unstructured business data Familiarity with cloud services (AWS Lambda, EC2, S3, IAM, or GCP equivalents) Comfortable with ERP/CRM concepts and data structures (e.g., order history, inventory logs) 💡 Nice-to-Have Skills Experience with industrial distribution, e-commerce, or supply chain platforms Basic prompt engineering or fine-tuning of LLMs Exposure to RPA, workflow automation, or middleware tools (e.g., Zapier, Airbyte) 🤝 You’ll Succeed If You Are... A self-starter with a bias for action and curiosity Comfortable working in ambiguity and creating structure from scratch Passionate about building clean, scalable systems Excited by the idea of training AI on real-world operational data Able to communicate effectively with non-technical stakeholders (e.g., clients, domain experts) 💼 What We Offer Opportunity to lead a greenfield AI product team Work with direct access to world calls USA based B2B companies Fully remote + flexible working hours High-ownership role with visibility into strategic decisions

About the Company: Abekus.ai is building the future of learning and hiring . We help learners find relevant jobs and improve their skills through an adaptive, AI-powered platform driven by real-world use cases and community contributions. We’re a lean, fast-moving startup looking for AI interns who are curious, hands-on, and ready to apply AI in practical scenarios. You’ll work directly with the founding team and have a front-row seat to how real-world AI products are built. Roles & Responsibilities: Contribute to the development and fine-tuning of ML models using Python and PyTorch . Experiment with modern LLMs and generative AI models to solve real product challenges. Work with a variety of tools and frameworks like Transformers, LangChain, OpenAI API, LlamaIndex , and others for tasks such as classification, generation, and retrieval. Help build and optimize training scripts, inference pipelines, and evaluation tools. Conduct literature reviews or repo deep-dives to bring new ideas from the rapidly evolving AI ecosystem into production. Assist in cleaning, preprocessing, and analyzing datasets. Work closely with engineers and founders to prototype and test AI-powered features. Skills & Qualifications: Strong programming skills in Python . Good understanding of machine learning fundamentals (loss functions, metrics, overfitting, etc.). Some hands-on experience with deep learning libraries (e.g., PyTorch, TensorFlow). Familiarity with modern NLP and generative AI tools such as Hugging Face Transformers, OpenAI, Claude, LLaMA, LangChain, or similar. Awareness of ongoing trends in the AI/LLM space and eagerness to explore new tools and models. Self-motivated and proactive mindset — you’re not afraid to explore, experiment, and learn on the go. Bonus: You’ve worked on AI/ML side projects, GitHub repos, Kaggle competitions, or open-source contributions. Benefits: Mentorship and direct collaboration with the founding team . Real-world experience applying AI to product use cases. Ownership of small but impactful features and experiments. A fully remote and async-friendly work culture. Opportunity for long-term collaboration based on performance. Note: This is a hands-on, learning-intensive internship — ideal for someone who’s excited by AI and wants to grow by doing. If you're passionate about building meaningful things with AI, we’d love to hear from you.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments. Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements. Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Qualifications 7+ years of experience in cloud data platforms, with a strong focus on Azure. Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. Strong understanding of distributed computing, big data processing, and data lake architectures. Familiarity with Cosmos DB and SQL Server will be helpful. Experience with Azure architecture, including IaaS, PaaS, and serverless components. Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. Solid understanding of networking, security, and resilience in cloud-native applications. Knowledge of Power BI will be helpful. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Excellent communication skills in international environments – both spoken and written English. Effective learning and presentation skills, with comfort in addressing both small and large audiences. Ability to work under pressure and meet deadlines. Additional Qualifications Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.