Operation Manager

Responsibilities

1. Strategic Planning & SNOP Management

• Lead the monthly SNOP process to align demand forecasts with production, procurement, and logistics.

• Develop and execute a 6-month rolling supply plan, considering seasonal demand and new product launches.

• Utilize data analytics and scenario planning to maintain a forecast accuracy of 95% or higher, avoiding stockouts and overstocking.

2. Procurement & Vendor Management

• Oversee the sourcing of raw materials (e.g., ghee, oils, millets) and packaging materials (jars, labels, boxes) to ensure 100% on-time availability.

• Drive vendor selection, onboarding, and negotiations to achieve 7–10% year-over-year cost savings without compromising quality (FSSAI-compliant).

• Implement vendor scorecards and monitor On-Time In-Full (OTIF) deliveries (≥95%), rejections (≤1%), and cost benchmarks.

3. Inventory & Warehouse Management

• Manage third-party logistics (3PL) and warehouse partners to ensure inventory variance remains below 0.5%.

• Optimize warehouse layout, reorder triggers, and SKU-level visibility using WMS/ERP systems.

• Drive cost efficiency initiatives to reduce logistics and handling costs by 10%.

4. D2C Fulfillment & Offline Channel Support

• Ensure timely order fulfillment for D2C (website, marketplaces) and retail partners, achieving a 98% fill rate.

• Coordinate with Customer Support and Tech teams to enhance SLA adherence and reduce Return to Origin (RTO) rates.

• Support new market expansion by establishing scalable warehousing and distribution infrastructure.

5. Compliance, Audits & Risk Management

• Ensure 100% adherence to FSSAI, food safety, and storage regulations across all storage and transit nodes.

• Conduct regular audits and training to uphold safety, hygiene, and documentation standards.

Requirements

• MBA/PGDM in Operations, Supply Chain, or a related field (preferred).

• 6–10 years of experience in FMCG/D2C operations, preferably within a food or consumer brand.

• Deep expertise in SNOP, procurement, and warehouse/logistics management.

• Familiarity with ERP/WMS systems (SAP, Unicommerce, Zoho Inventory, etc.).

• Strong analytical mindset with advanced Excel and data modeling skills.

• Certification in supply chain (APICS CPIM, Six Sigma, or similar) is a plus.

• Ability to thrive in a high-growth, fast-paced environment with cross-functional collaboration.

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Schedule:

• Day shift

Work Location: In person