Network Operations Manager

Hi,

We are having an opening for Network Operations Manager at our Mumbai location.

Job Summary

Network Operations Manager

The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.

Areas Of Responsibility

Network Operations & Monitoring

• Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.
• Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.
• Implement and manage

  macro and micro segmentation

  strategies to enhance network security posture across IT and OT domains.

Project & Transformation Leadership

• Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).
• Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements.
• Own project lifecycle from requirement gathering and solutioning to handover and documentation.

Vendor & SLA Management

• Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.
• Negotiate and monitor

  SLAs

  , ensure issue escalation procedures are followed, and drive continuous improvement with vendors.
• Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.

Infrastructure Governance & Compliance

• Establish and enforce

  network policies

  , standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).
• Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.
• Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.
• Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.

Security & Segmentation

• Implement

  network security controls

  including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones.

• Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.

Team Leadership, Knowledge Management & Resource allocation

• Lead and mentor a team of network engineers and analysts (L1L3).
• Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity.
• Prepare and manage the network operations budget, ensuring cost-effective utilization of resources.

Educational Qualification

Specific Certification

• CCNP / CCIE

• ITIL v4 Foundation or Intermediate

• PMP / PRINCE2

  (optional for project oversight)

Experience

• Skill (Functional & Behavioural):

  Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.)
• Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure)
• Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integration
• Proven experience in

  vendor/SLA governance, audit readiness, and compliance frameworks

• Excellent understanding of

  ITIL

  ,

  network governance

  , and enterprise change control processes