The role is requirement based. When we have a session available, we will inform you, and if you have open slots, we will schedule the session with the client accordingly. Prior to joining, a formal contract containing comprehensive details will be sent to you. For every counselling session undertaken for Lyra ICAS, detailed notes for the same need to be shared with us within 4 working days from the session's completion date, as per the points outlined in the case notes format which will be shared with you. These notes are not shared with the clients organization, and they are completely confidential. Clinical Outcomes in Routine Evaluation-10 (CORE-10) assessment is a short 10-item easy-to-use assessment measure for common presentations of psychological distress, designed to be used for screening and throughout treatment to track progress. We are to administer it for every session, a minimum of 7 days apart. The assessment must take place at the end of a session. This is administered for individuals only NOT for couples availing a session. If over the course of the session, your client reveals any information which is indicative of a vulnerable mental state, and/or self-harm ideation, the Clinical Manager needs to be informed immediately. The observations also need to be documented in the case notes. Follow-up sessions (if any) need to be scheduled via ICAS India only, as the client/ employee is utilizing the EAP service of their organization and is entitled to a certain number of free sessions under the service that we need to keep a track of. The client/ employee will not pay the counsellor any fee for EAP sessions. Minimum Qualifications required - Masters in Counselling or Clinical Psychology and Bachelors in Psychology. Work Location: Hiring for - Mumbai, New Delhi, Gurgaon, Bangalore, Hyderabad, Chennai, North West, Kerala
About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. Lyra are recruiting an International Senior Recruiter, based in India, to lead aspects of the global recruitment activity for Lyra International and assist with the broader recruitment strategy. Reporting to the Recruitment Manager, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes. As Senior Recruiter you will lead on all operational activities completing the full recruitment life cycle from start to finish. You will also play a key role in ongoing projects and help drive the wider recruitment strategic goals. We are looking for someone highly organised with a strong scope for attention to detail whilst bringing a creative and innovative approach to recruitment activity. A proactive approach is essential, along with excellent communication and administration skills. This position will be based in the Mumbai, India office and is a 6 month fixed term contract. Key Responsibilities: Implement bespoke talent attraction strategies across both high volume and specialist roles in the international geographical areas. Understanding current and future business needs to ensure a pro-active approach towards demand. Engagement with active and passive candidates, remaining up to date with market insights and maintaining a strong talent pipeline. Utilising various attraction tools such as job boards, social media, websites, CV searching and events to attract internal and external applicants. Working in conjunction with the People Team colleagues to improve diversity and ensure a fair, inclusive, and transparent approach to attraction and selection. Acting as an employer brand ambassador for Lyra by delivering a first-class candidate experience at all stages of the recruitment process. Build knowledge of the competitor market, identifying, and engaging with exceptional talent in the marketplace and developing relationships within the industry to ensure awareness of competitor trends/conditions of service/benefits/salaries to ensure that Lyra always remains competitive. Pro-actively assisting to source talent for a selection of vacancies using a range of channels (Linked In, CV databases, Networking, Universities, agencies, etc.) building the pipeline with a focus on direct recruitment in line with the recruitment strategy and reducing agency spend. Update and/or build a comprehensive suite of recruitment and assessment tools and evolve as and when required. Work with the HRIS team and support the implementation of the recruitment application in line with our processes in the different countries. To handle controlled data, always ensuring security in line with company policies and accreditations. Responsible for providing timely and accurate reporting for management information packs monthly and weekly. To provide support and facilitate (where appropriate) various projects and events throughout the year. Requirements: Experience of working in a similar role is required Must be able to speak and communicate in fluent English and one other language (preferably Hindi, Marathi, Kannada, Telugu, Dangii, Konkani, Varhadii or Gujarati) Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel, and Word and the full google stack. Previous experience of HR and ATS systems would be advantageous but not a necessity. About You Recognises that they are part of a wider team. Looks to understand how their role adds value to the whole of Lyra. Ability to identify and coordinate the acquisition of great talent through managing high volume and direct sourcing recruitment campaigns ensuring that the best quality candidates are recruited into Lyra. Relationship building and partnering skills with the wider team, partners, hiring managers & colleagues. Organised, ability to plan and prioritises workload effectively. Continuous improvement mind-set – looking at opportunities to innovate & improve. Honest, loyal, and full of integrity. Takes ownership and is a pragmatic problem solver. Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail. Excellent verbal and written communication. Ability to follow procedures accurately and record actions taken at all stages. Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value. Ability to work as part of a team and accept change readily. Ability to work without close supervision whilst ensuring key issues are escalated as appropriate. Flexible and adaptable to a fast-paced environment. Ability to work to deadline and under pressure. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. Lyra are recruiting an International Senior Recruiter, based in India, to lead aspects of the global recruitment activity for Lyra International and assist with the broader recruitment strategy. Reporting to the Recruitment Manager, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes. As Senior Recruiter you will lead on all operational activities completing the full recruitment life cycle from start to finish. You will also play a key role in ongoing projects and help drive the wider recruitment strategic goals. We are looking for someone highly organised with a strong scope for attention to detail whilst bringing a creative and innovative approach to recruitment activity. A proactive approach is essential, along with excellent communication and administration skills. This position will be based in the Mumbai, India office and is a 6 month fixed term contract. Key Responsibilities Implement bespoke talent attraction strategies across both high volume and specialist roles in the international geographical areas Understanding current and future business needs to ensure a pro-active approach towards demand Engagement with active and passive candidates, remaining up to date with market insights and maintaining a strong talent pipeline Utilising various attraction tools such as job boards, social media, websites, CV searching and events to attract internal and external applicants Working in conjunction with the People Team colleagues to improve diversity and ensure a fair, inclusive, and transparent approach to attraction and selection Acting as an employer brand ambassador for Lyra by delivering a first-class candidate experience at all stages of the recruitment process Build knowledge of the competitor market, identifying, and engaging with exceptional talent in the marketplace and developing relationships within the industry to ensure awareness of competitor trends/conditions of service/benefits/salaries to ensure that Lyra always remains competitive Pro-actively assisting to source talent for a selection of vacancies using a range of channels (Linked In, CV databases, Networking, Universities, agencies, etc.) building the pipeline with a focus on direct recruitment in line with the recruitment strategy and reducing agency spend Update and/or build a comprehensive suite of recruitment and assessment tools and evolve as and when required Work with the HRIS team and support the implementation of the recruitment application in line with our processes in the different countries To handle controlled data, always ensuring security in line with company policies and accreditations Responsible for providing timely and accurate reporting for management information packs monthly and weekly. To provide support and facilitate (where appropriate) various projects and events throughout the year Requirements Experience of working in a similar role is required Must be able to speak and communicate in fluent English and one other language (preferably Hindi, Marathi, Kannada, Telugu, Dangii, Konkani, Varhadii or Gujarati) Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel, and Word and the full google stack Previous experience of HR and ATS systems would be advantageous but not a necessity. About You Recognises that they are part of a wider team. Looks to understand how their role adds value to the whole of Lyra Ability to identify and coordinate the acquisition of great talent through managing high volume and direct sourcing recruitment campaigns ensuring that the best quality candidates are recruited into Lyra Relationship building and partnering skills with the wider team, partners, hiring managers & colleagues Organised, ability to plan and prioritises workload effectively Continuous improvement mind-set – looking at opportunities to innovate & improve Honest, loyal, and full of integrity. Takes ownership and is a pragmatic problem solver Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail Excellent verbal and written communication Ability to follow procedures accurately and record actions taken at all stages Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value Ability to work as part of a team and accept change readily Ability to work without close supervision whilst ensuring key issues are escalated as appropriate Flexible and adaptable to a fast-paced environment Ability to work to deadline and under pressure "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. In this pivotal role, you will be responsible for cultivating and nurturing long-term relationships with our most valued key accounts. You will serve as a trusted advisor, ensuring these clients achieve their desired outcomes while using our mental wellness solutions, driving adoption, maximizing value, and fostering deep client loyalty. This role requires a proactive approach to understanding client needs within the sensitive context of mental wellness, coupled with exceptional relationship-management skills and the ability to operate effectively in a remote setting. Key Responsibilities Strategic Account Management: Develop and execute comprehensive success plans for a portfolio of key accounts, aligning our mental wellness solutions with their specific organizational goals, employee well-being initiatives, and desired impact Relationship Building: Establish and maintain strong, trusted advisor relationships with multiple stakeholders within key client organizations, from HR leaders and wellness champions to executive sponsors Value Realization & Adoption: Proactively monitor client engagement and utilization of our platform/services. Identify and address barriers to adoption, provide ongoing education, and share best practices to ensure clients derive maximum value and achieve their mental wellness objectives Client Advocacy: Serve as the primary voice of your key accounts within Lyra. Gather client feedback, insights, and challenges to inform product development, service enhancements, and overall customer experience improvements Renewals and Expansion: Drive client retention by demonstrating ongoing value and impact. Identify opportunities for account growth, upselling, or cross-selling of additional services or features that align with client needs Performance Monitoring & Reporting: Track key account health metrics, engagement levels, and satisfaction. Prepare and deliver regular business reviews (QBRs) to key clients, showcasing progress, insights, and strategic recommendations Issue Resolution: Act as the primary point of escalation for key accounts, effectively managing and resolving complex issues with empathy and efficiency by coordinating with internal teams (e.g., Support, Product, Sales) Onboarding & Implementation Support: Oversee the successful onboarding and implementation process for new key accounts, ensuring a smooth transition and setting them up for long-term success Remote Collaboration: Effectively collaborate with internal cross-functional teams (Sales, Product, Marketing, Clinical/Wellness Team if applicable) in a remote environment to deliver a seamless client experience Industry Expertise: Stay informed about trends in corporate mental wellness, employee benefits, and best practices in customer success within the healthcare and wellness industries Requirements Minimum Work Experience - 7 Years of B2B sales experience Industry to be targeted - Insurance / Manpower Service Providers/ Wellness Providers Bachelor's degree in Business, Marketing, or a related field About You Excellent communication, presentation, and negotiation skills Strong interpersonal skills with a pleasing personality and the ability to build rapport with clients Self-motivated, goal-oriented, and results-driven Ability to work independently and as part of a team Familiarity with CRM software and sales analytics tools is a plus "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Onsite group interventions and floor activities: aimed at creating awareness about mental wellness and addressing the taboo & stigma around seeking help for mental wellness. Onsite Clinic - for in person counselling
I’m hiring Know anyone who might be interested for onsite ? there are multiple locations Odisha ,Bengal, Chhattisgarh & Jharkhand. Lyra Health Qualifications Master's in Psychology Experience Minimum 3 years in counselling #mentalhealth
As an integral part of the team, you will be responsible for conducting onsite group interventions and floor activities to create awareness about mental wellness. Your main goal will be to address the taboo and stigma surrounding seeking help for mental wellness. Additionally, you will have the opportunity to work in the onsite clinic, providing in-person counseling services to those in need. Your dedication and expertise in mental health support will play a crucial role in promoting a healthier and more supportive work environment for all employees.,
About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. The Network Operations Manager position in India is crucial for operationalizing the strategic vision set by the Head of Clinical Operations, directly enabling Lyra's global account growth within the Indian market. This role is crucial for translating high-level network strategies into actionable plans, overseeing the end-to-end recruitment, onboarding, and performance management of a high-quality clinical provider network. By ensuring efficient process execution, compliance with global standards and local regulations, and effective resource allocation, the Network Operations Manager is pivotal in scaling Lyra's service delivery, maintaining operational excellence, and ultimately guaranteeing the capacity and quality required to support the expanding needs of global clients in India. Key Responsibilities Team Leadership & Management: Lead, mentor, and develop a high-performing team comprising Clinical Associates, Network Associates, Project Coordinator and Clinical Specialist Recruiter Set clear performance objectives, provide regular feedback, conduct performance reviews, and foster a culture of accountability and continuous improvement within the team Promote cross-functional collaboration and knowledge sharing within the Network Operations team and with other departments Manage team workload, allocate resources effectively, and ensure timely completion of tasks and projects Network Strategy Execution & Performance: Translate the strategic vision of the Head of Clinical Operations into actionable operational plans for the Indian network Drive the execution of network expansion, capacity planning, and retention strategies to meet customer demand and service level agreements Monitor key network operations metrics (e.g., recruitment funnel, onboarding time, network utilization, quality scores) and implement corrective actions as needed to ensure targets are met Identify operational bottlenecks and inefficiencies within the network and propose solutions for optimization Provider Recruitment & Onboarding Oversight: Oversee the end-to-end clinical provider recruitment process led by the Clinical Specialist Recruiter, ensuring alignment with quality standards and network needs Supervise the onboarding and training programs for new affiliated and employed providers, managed by the Network Associates and Clinical Associates, ensuring adherence to Lyra’s standards and local compliance Ensure effective rate negotiation processes for new affiliates are in place and executed by the Network Associates Process Optimization & Project Management: Work closely with the Project Coordinator to manage and track key network operations projects, ensuring they are delivered on time and within scope Identify opportunities for process automation and standardization to enhance operational efficiency Develop, document, and continuously refine standard operating procedures (SOPs) for all network operations activities Clinical Operations Support & Coordination: Oversee the operational coordination of Onsite Clinics, training requests from customers, and initial critical incident support, working with the Clinical Associates Ensure smooth referral management and handover processes within the network and with regional call centers Provide operational support for maintaining strategic relationships with psychiatrists and allied health professionals for higher acuity care pathways Compliance & Quality Assurance: Ensure all network operations activities comply with Lyra’s global clinical standards, quality assurance frameworks, and relevant Indian regulations and professional guidelines Support audit processes related to network operations and implement corrective actions Stakeholder Collaboration: Collaborate effectively with internal stakeholders, including Head of Clinical Operations, Client Success, Clinical Lead, Commercial, and Product teams, to align network operations with broader business goals Represent network operations in cross-functional meetings and initiatives Qualifications Bachelor’s degree in Healthcare Administration, Business Management, Operations Management, or a related field. Master's degree preferred Minimum of 8 years of progressive experience in operations management within the healthcare or mental health sector in India, with at least 3 years in a leadership role overseeing a team About You Proven experience in managing and scaling a provider network, preferably in mental health Demonstrated ability to lead, motivate, and develop diverse teams Strong understanding of data analysis and reporting, with experience leveraging data for operational decision-making Excellent project management skills with a track record of successful initiative execution Strong organizational, problem-solving, and analytical skills Exceptional communication, negotiation, and interpersonal skills Familiarity with the Indian healthcare landscape, including regulatory requirements and professional standards for mental health Ability to thrive in a fast-paced, dynamic, and evolving environment "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. Lyra India are hiring a Head of Clinical Operations to effectively support Lyra's global account growth, particularly as clients expand into India. This strategic role is crucial for ensuring localized, strategic execution of global objectives, building and scaling a high-quality clinical network to meet anticipated demand, and upholding Lyra's clinical excellence and compliance within India's unique regulatory and cultural landscape. Ultimately, this position is pivotal in translating global growth ambitions into actionable, compliant, and high-quality clinical service delivery on the ground, directly contributing to the success of Lyra's global accounts in a key market. Key Responsibilities Strategic Leadership & Vision: Develop and execute the overall clinical operations strategy for Lyra India, aligning with global objectives and local market needs Provide strategic direction for the growth and development of Lyra’s clinical network and service delivery models in India Identify opportunities for innovation and continuous improvement in clinical operations to enhance efficiency, quality, and client satisfaction Stay abreast of local regulatory requirements, professional standards and best practices in mental healthcare to ensure compliance and excellence Network Strategy & Development Define the overall strategic direction for Lyra’s counselor network in India, proactively anticipating future capacity needs and service requirements Oversee the development and implementation of network expansion strategies, ensuring a diverse and high-quality provider pool Establish and cultivate strategic partnerships with key organizations and professional bodies within the Indian mental health landscape Set the strategic framework and guidelines for affiliate recruitment, rate negotiation, and contracting, with the Network Operations Manager executing these processes Clinical Governance & Quality Assurance Champion and uphold Lyra’s global clinical standards and quality assurance framework within the Indian context Collaborate with the Lyra International Clinical Director and the Global Clinical Council to adapt and implement global clinical protocols and initiatives locally Oversee the development and implementation of local clinical policies and procedures in compliance with Government guidelines Ensure robust mechanisms are in place for quality audits, clinical outcomes measurement, and continuous improvement of clinical service delivery Financial & Budget Management: Hold ultimate responsibility for the clinical operations budget in India, ensuring effective resource allocation and cost management Develop the overall budget strategy for clinical operations, aligning with business objectives and forecasting future needs Monitor and analyze financial performance against budget, identifying and addressing any variances Oversee all costs related to affiliate management and clinical service delivery, ensuring efficiency and value for money Team Leadership & Development Lead, mentor, and develop the Clinical Lead, Network Operations Manager and the broader clinical operations team, fostering a high-performance and collaborative work environment Set clear performance expectations, provide regular feedback, and conduct performance reviews for direct reports Identify training and development needs for the clinical operations team to enhance their skills and knowledge Promote a culture of continuous learning and professional growth within the clinical operations function Stakeholder & Client Management: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams (e.g., Commercial, Sales, Global Clinical) Provide strategic clinical input to business development and client servicing activities, supporting contract negotiations and renewals Serve as a point of escalation for complex clinical issues and high-profile cases, working collaboratively with the Clinical Lead to ensure effective resolution Represent Lyra’s clinical expertise in external forums and presentations as required Onsite Clinic Strategy & Oversight In collaboration with the global team, define the strategic approach for managing any onsite clinics in India Provide high-level oversight for the clinical and operational aspects of onsite clinics, ensuring alignment with global standards and local needs Collaborate with the Network Operations Manager on case management protocols, capacity monitoring, recruitment strategies, and customer engagement for onsite clinics Data Strategy & Reporting Oversight Establish the strategic direction for clinical data management, ensuring accuracy, confidentiality, and compliance Oversee the development of key clinical operational metrics and management reporting frameworks Analyze high-level trends and insights from operational data to inform strategic decision-making and drive continuous improvement Ensure the Clinical Lead and Network Operations Manager effectively manages the accuracy and integrity of clinical data within the organizational database Referral & Care Coordination Strategy Establish clear guidelines and protocols for referral management, ensuring the Clinical Lead and relevant teams are equipped to execute them effectively Foster strong relationships with psychiatrists and allied health professionals to build robust pathways for higher acuity care Qualifications Master's degree in a clinical field, e.g., Psychology, Counseling, Social Work Professional registration and licensing in India Minimum of 5 years of progressive leadership experience in clinical operations within a healthcare or mental health organization, with experience in the Indian context About You Proven track record of developing and implementing successful clinical operations strategies Strong understanding of the India mental healthcare landscape, including regulatory requirements and professional standards Excellent leadership, communication, interpersonal, and stakeholder management skills Demonstrated ability to manage budgets and financial performance Experience in building and managing relationships with a diverse network of clinicians Strong analytical and problem-solving skills with the ability to interpret data and generate strategic insights Experience working in a global organization and collaborating with international teams is a plus "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. The Clinical Recruiting Specialist role will work closely with all Lyra International subsidiaries and Lyra Health to drive end-to-end counsellor contract recruitment, onboarding and performance management, to ensure that local networks are set up to meet the high Lyra global clinical standards of care. The ideal candidate is a self-starter with a passion for effective mental health delivery on a global scale, a track record of leadership in a cross-functional space, and a service mindset. You will be based in our brand new Andheri East, Mumbai office , Monday to Friday for 40 hours per week. Key Responsibilities Sourcing & Candidate Generation: Develop and execute comprehensive sourcing strategies to identify qualified mental health professionals (e.g., psychologists, counselors) across India, leveraging various channels including professional networks, online platforms, industry events, and referrals Build and maintain a robust pipeline of potential affiliate candidates to meet current and future network capacity needs Conduct initial outreach to passive candidates, articulating Lyra's value proposition and affiliate model Candidate Assessment & Interviewing: Conduct thorough screening interviews to assess candidates' clinical qualifications, experience, communication skills, and alignment with Lyra's values and service delivery model Coordinate and facilitate subsequent interview stages with relevant clinical leadership and internal stakeholders Evaluate candidates' understanding of evidence-based practices, ethical guidelines, and cultural nuances relevant to mental health care in India Hiring & Contracting: Manage the full lifecycle recruitment process from initial contact to offer acceptance Collaborate with legal and finance teams to prepare and manage affiliate contracts, ensuring all terms and conditions are clearly communicated and agreed upon Negotiate affiliate rates and terms in conjunction with the Network Operations Manager and relevant stakeholders, ensuring competitive and sustainable agreements Ensure all necessary documentation and background checks are completed prior to contracting Onboarding Coordination: Initiate the formal onboarding process for new affiliates, ensuring all initial administrative steps are completed Introduce new affiliates to the Network Associates for continued support and operational onboarding Facilitate a smooth transition for new affiliates into Lyra's network, ensuring a positive initial experience Relationship Management: Build and maintain strong relationships with potential and newly recruited affiliates Represent Lyra Health positively at professional events and conferences to enhance recruitment efforts and Lyra's brand within the mental health community Market Intelligence & Reporting: Stay informed about market trends, compensation benchmarks, and competitor activities within the Indian mental health talent landscape Maintain accurate and up-to-date candidate records in the applicant tracking system or CRM Provide regular reports on recruitment pipeline, progress, and key metrics to the Network Operations Manager Requirements Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field is desirable, but not essential Minimum of 3 years of full-cycle recruitment experience, with a strong focus on specialist or clinical roles Proven experience in sourcing, interviewing, and hiring healthcare professionals, preferably in mental health, within the Indian market Excellent administrative and organizational skills Excellent telephone/online manner Excellent English speaking and writing abilities About You Professional with a quality orientated approach to work Enthusiastic and persuasive Excellent problem-solving skills Able to work independently and as part of a team Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business Open to change and ability to work with ambiguity Aware of impact of own actions on workload of others and the business (self responsibility) Assertive Ability to function effectively under pressure Ability to do multitasking in terms of set standards "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Serve as the primary operational point of contact for a portfolio of Lyra affiliates in India post-onboarding.Monitor affiliate performance based on key metrics (e.g., response times, client feedback, utilization, adherence to protocols) and address any performance-related issues proactively.Conduct regular check-ins and performance reviews with affiliates to ensure adherence to Lyra’s standards and clinical expectations.Identify and escalate complex affiliate performance issues or concerns to the Network Operations Manager. Affiliate Management & Performance: Serve as the primary operational point of contact for a portfolio of Lyra affiliates in India post-onboarding.Monitor affiliate performance based on key metrics (e.g., response times, client feedback, utilization, adherence to protocols) and address any performance-related issues proactively.Conduct regular check-ins and performance reviews with affiliates to ensure adherence to Lyra’s standards and clinical expectations.Identify and escalate complex affiliate performance issues or concerns to the Network Operations Manager. Affiliate Coordination & Support: Manage ongoing communication with affiliates, disseminating updates, policy changes, and important information.Coordinate operational support for affiliates, including addressing queries related to billing, platform usage, and administrative processes.Facilitate issue resolution for affiliates, liaising with internal teams (e.g., tech support, finance) to ensure timely solutions.Manage connected calendar booking. Assist affiliates with managing their Lyra appointment schedules, ensuring optimal availability and addressing any technical issues related to calendar integration. Ongoing Training & Development: Identify individual and collective training needs for managed affiliates based on performance data and feedback.Coordinate and track affiliate participation in ongoing training, webinars, and professional development opportunities.Reinforce Lyra’s clinical standards, local compliance requirements, and best practices through continuous engagement and resource sharing. Daily Operational Tracking & Reporting: Daily Tableau tracking of appointments, capacity & availability & zero search results. Conduct daily monitoring and analysis of key operational dashboards in Tableau, focusing on appointment trends, network capacity, affiliate availability, and instances of "zero search results" for client matches. Report anomalies and insights to the Network Operations Manager.Log and monitor technical support tickets: Actively log and monitor technical support tickets raised by affiliates, ensuring timely resolution by the relevant internal teams and communicating updates to affiliates. Compliance & Documentation: Ensure all necessary affiliate documentation (e.g., updated licenses, certifications) remains current and compliant with Lyra’s standards and Indian regulations.Maintain accurate records of affiliate interactions, performance data, and support provided. Responsibilities Strong organizational skills and exceptional attention to detail.Excellent verbal and written communication skills (English; proficiency in Hindi and/or other major Indian regional languages is a significant advantage).Proven ability to manage relationships and provide ongoing support to external stakeholders.Data-driven mindset with the ability to track metrics, identify trends, and use data for decision-making (experience with Tableau or similar BI tools is a strong plus).Ability to troubleshoot basic technical issues and effectively log and monitor support tickets.Proactive problem-solver with a strong customer service orientation Qualification Bachelor’s degree in Healthcare Administration, Business, Psychology, Social Work, or a related field.Minimum of 3 years of experience in a provider network management, provider relations, operations support, or similar role within the healthcare or mental health industry.Familiarity with the Indian healthcare landscape and mental health provider ecosystem is a plus "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Network Operations Manager position in India is crucial for operationalizing the strategic vision set by the Head of Clinical Operations, directly enabling Lyra's global account growth within the Indian market. This role is crucial for translating high-level network strategies into actionable plans, overseeing the end-to-end recruitment, onboarding, and performance management of a high-quality clinical provider network. By ensuring efficient process execution, compliance with global standards and local regulations, and effective resource allocation, the Network Operations Manager is pivotal in scaling Lyra's service delivery, maintaining operational excellence, and ultimately guaranteeing the capacity and quality required to support the expanding needs of global clients in India. Key Responsibilities Team Leadership & Management: Lead, mentor, and develop a high-performing team comprising Clinical Associates, Network Associates, Project Coordinator and Clinical Specialist Recruiter Set clear performance objectives, provide regular feedback, conduct performance reviews, and foster a culture of accountability and continuous improvement within the team Promote cross-functional collaboration and knowledge sharing within the Network Operations team and with other departments Manage team workload, allocate resources effectively, and ensure timely completion of tasks and projects Network Strategy Execution & Performance: Translate the strategic vision of the Head of Clinical Operations into actionable operational plans for the Indian network Drive the execution of network expansion, capacity planning, and retention strategies to meet customer demand and service level agreements Monitor key network operations metrics (e.g., recruitment funnel, onboarding time, network utilization, quality scores) and implement corrective actions as needed to ensure targets are met Identify operational bottlenecks and inefficiencies within the network and propose solutions for optimization Provider Recruitment & Onboarding Oversight: Oversee the end-to-end clinical provider recruitment process led by the Clinical Specialist Recruiter, ensuring alignment with quality standards and network needs Supervise the onboarding and training programs for new affiliated and employed providers, managed by the Network Associates and Clinical Associates, ensuring adherence to Lyra’s standards and local compliance Ensure effective rate negotiation processes for new affiliates are in place and executed by the Network Associates Process Optimization & Project Management: Work closely with the Project Coordinator to manage and track key network operations projects, ensuring they are delivered on time and within scope Identify opportunities for process automation and standardization to enhance operational efficiency Develop, document, and continuously refine standard operating procedures (SOPs) for all network operations activities Clinical Operations Support & Coordination: Oversee the operational coordination of Onsite Clinics, training requests from customers, and initial critical incident support, working with the Clinical Associates Ensure smooth referral management and handover processes within the network and with regional call centers Provide operational support for maintaining strategic relationships with psychiatrists and allied health professionals for higher acuity care pathways Compliance & Quality Assurance: Ensure all network operations activities comply with Lyra’s global clinical standards, quality assurance frameworks, and relevant Indian regulations and professional guidelines Support audit processes related to network operations and implement corrective actions Stakeholder Collaboration: Collaborate effectively with internal stakeholders, including Head of Clinical Operations, Client Success, Clinical Lead, Commercial, and Product teams, to align network operations with broader business goals Represent network operations in cross-functional meetings and initiatives Qualifications Bachelor’s degree in Healthcare Administration, Business Management, Operations Management, or a related field. Master's degree preferred Minimum of 8 years of progressive experience in operations management within the healthcare or mental health sector in India, with at least 3 years in a leadership role overseeing a team About You Proven experience in managing and scaling a provider network, preferably in mental health Demonstrated ability to lead, motivate, and develop diverse teams Strong understanding of data analysis and reporting, with experience leveraging data for operational decision-making Excellent project management skills with a track record of successful initiative execution Strong organizational, problem-solving, and analytical skills Exceptional communication, negotiation, and interpersonal skills Familiarity with the Indian healthcare landscape, including regulatory requirements and professional standards for mental health Ability to thrive in a fast-paced, dynamic, and evolving environment "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Clinical Recruiting Specialist role will work closely with all Lyra International subsidiaries and Lyra Health to drive end-to-end counsellor affiliate contract recruitment, onboarding and performance management, to ensure that local networks are set up to meet the high Lyra global clinical standards of care. The ideal candidate is a self-starter with a passion for effective mental health delivery on a global scale, a track record of leadership in a cross-functional space, and a service mindset. You will be based in our brand new Andheri East, Mumbai office , Monday to Friday for 40 hours per week. Key Responsibilities Sourcing & Candidate Generation: Develop and execute comprehensive sourcing strategies to identify qualified mental health professionals (e.g., psychologists, counselors) across India, leveraging various channels including professional networks, online platforms, industry events, and referrals Build and maintain a robust pipeline of potential affiliate candidates to meet current and future network capacity needs Conduct initial outreach to passive candidates, articulating Lyra's value proposition and affiliate model Candidate Assessment & Interviewing: Conduct thorough screening interviews to assess candidates' clinical qualifications, experience, communication skills, and alignment with Lyra's values and service delivery model Coordinate and facilitate subsequent interview stages with relevant clinical leadership and internal stakeholders Evaluate candidates' understanding of evidence-based practices, ethical guidelines, and cultural nuances relevant to mental health care in India Hiring & Contracting: Manage the full lifecycle recruitment process from initial contact to offer acceptance Collaborate with legal and finance teams to prepare and manage affiliate contracts, ensuring all terms and conditions are clearly communicated and agreed upon Negotiate affiliate rates and terms in conjunction with the Network Operations Manager and relevant stakeholders, ensuring competitive and sustainable agreements Ensure all necessary documentation and background checks are completed prior to contracting Onboarding Coordination: Initiate the formal onboarding process for new affiliates, ensuring all initial administrative steps are completed Introduce new affiliates to the Network Associates for continued support and operational onboarding Facilitate a smooth transition for new affiliates into Lyra's network, ensuring a positive initial experience Relationship Management: Build and maintain strong relationships with potential and newly recruited affiliates Represent Lyra Health positively at professional events and conferences to enhance recruitment efforts and Lyra's brand within the mental health community Market Intelligence & Reporting: Stay informed about market trends, compensation benchmarks, and competitor activities within the Indian mental health talent landscape Maintain accurate and up-to-date candidate records in the applicant tracking system or CRM Provide regular reports on recruitment pipeline, progress, and key metrics to the Network Operations Manager Requirements Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field is desirable, but not essential Minimum of 3 years of full-cycle recruitment experience, with a strong focus on specialist or clinical roles Proven experience in sourcing, interviewing, and hiring healthcare professionals, preferably in mental health, within the Indian market Excellent administrative and organizational skills Excellent telephone/online manner Excellent English speaking and writing abilities About You Professional with a quality orientated approach to work Enthusiastic and persuasive Excellent problem-solving skills Able to work independently and as part of a team Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business Open to change and ability to work with ambiguity Aware of impact of own actions on workload of others and the business (self responsibility) Assertive Ability to function effectively under pressure Ability to do multitasking in terms of set standards "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Role Overview: You will be joining Lyra Health as a Clinical Recruiting Specialist with the responsibility of driving end-to-end counsellor affiliate contract recruitment, onboarding, and performance management to ensure that local networks meet the high Lyra global clinical standards of care. As a self-starter with a passion for effective mental health delivery on a global scale, you will play a crucial role in sourcing and assessing qualified mental health professionals, managing the full recruitment lifecycle, and building and maintaining relationships with potential and newly recruited affiliates. Key Responsibilities: - Develop and execute sourcing strategies to identify qualified mental health professionals across India through various channels - Conduct screening interviews to assess candidates" qualifications, experience, and alignment with Lyra's values - Manage the full lifecycle recruitment process from initial contact to offer acceptance - Coordinate onboarding processes for new affiliates to ensure a smooth transition into Lyra's network - Build and maintain strong relationships with potential and newly recruited affiliates - Stay informed about market trends and competitor activities within the Indian mental health talent landscape - Provide regular reports on recruitment pipeline, progress, and key metrics to the Network Operations Manager Qualification Required: - Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field is desirable - Minimum of 3 years of full-cycle recruitment experience, with a focus on specialist or clinical roles - Proven experience in sourcing, interviewing, and hiring healthcare professionals, preferably in mental health within the Indian market - Excellent administrative and organizational skills - Excellent communication skills in English, both verbal and written (Note: Additional details about Lyra Health have been omitted as they were not provided in the job description),
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Responsibilities To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager To accurately capture all information on the database pertinent to the clinical management of the case To adhere to all clinical protocols and procedures as laid out by Clinical Management Qualification Minimum of a Master’s Qualification as a Psychologist or a Counsellor Fresh graduates are encouraged to apply for this position Must be able to undertake therapy in Hindi and English Must be able to provide counseling within a short-term framework Computer literacy and ability to type fast Ability to effectively merge Clinical and Employee Assistance Program focus Client service orientation Articulate Good telephone manner and ability to provide telephonic therapy Good Clinical understanding and ability to manage risk Good time management ability Ability to work within a team Ability to work well under pressure Business and commercial awareness High attention to details "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Lyra Health International are recruiting a Senior HR Business Partner, to reside in India. This is a hybrid role with 4 days to be based in the Mumbai office, 1 day working from home, reporting into the Global People Manager and sitting within the international People team. You will lead all HR activity for the APAC region which includes Singapore, India and Malaysia and support on global projects. You will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes. Key Responsibilities: Becoming the point of contact for all integrations related activities and working with the People Team to disseminate information and ensure due diligence is timely and issues raised and escalated where needed. Supporting integrations by building trusted relationships with all stakeholders and utilising the relationships to drive forward HR projects. With support from the management team, assist in the implementation of the People strategy, through various initiatives. To provide guidance, where needed, in a full range of people-centric activities including policies and procedures, terms and conditions of employment, absence management, recruitment, retention, performance management, employee relations, employee reward, learning and development, health and welfare and compliance requirements. To head cases of dispute, disorder, discipline, performance and grievances in a timely manner in accordance with company values, team values while being local governmental guidance abiding. To build and maintain close and effective working relationships at all levels of the organisation and subsidiaries, including the ability to support the communication of complex, sensitive and contentious information. To handle controlled data, always ensuring security in line with company policies and accreditations. To ensure the sharing of accurate and timely information within the team. To support, where needed, the preparation and maintenance of online and hard copy personnel files in line with changes, and to ensure new employees have all HR documentation required, ensuring adherence to company policy and legislation. Responsible for providing timely and accurate reporting of data to Payroll, HR shared documents, In house trackers and 3rd party benefit schemes where necessary. To provide support and lead (where appropriate) various projects and events throughout the year to support the People Strategy. To support the Global People Manager with the implementation and upkeep of HR strategies and policies. To provide up to date information for the purposes of payroll to ensure all information and payments are correct. To ensure adherence to local employment legislation in a multitude of countries by building relationships locally and seeking guidance when appropriate. Qualifications MBA in Human Resources is essential Minimum of 5 years working in a similar role. Must have excellent IT literacy skills, particularly in Microsoft packages and the google stack. Practical experience of APAC employee legislation highly preferred (Singapore and Malaysia specifically). Previous experience of working in a HR capacity outside of India is essential. Previous experience of HR systems – Workday, Sage and Deel are advantageous but not essential. About You Recognises that they are part of a wider team. Looks to understand how their role adds value to the whole of Lyra Health International. Is honest, loyal, and full of integrity. Takes ownership and is a pragmatic problem solver. Ability to ensure accuracy of data and maintain confidentiality, with a doubt-free attention to detail. Excellent verbal and written communication. Ability to follow procedures accurately and record actions taken at all stages. Ability to work as part of a team and accept change readily. Ability to work independently whilst ensuring key issues are escalated as appropriate. Flexible and adaptable to a fast-paced environment. Ability to work to deadline and under pressure. Willingness to “roll up sleeves” and pitch in where needed. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Lyra Health International are recruiting a Senior HR Business Partner, to reside in India. This is a hybrid role with 4 days to be based in the Mumbai office, 1 day working from home, reporting into the Global People Manager and sitting within the international People team. You will lead all HR activity for the APAC region which includes Singapore, India and Malaysia and support on global projects. You will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes. Key Responsibilities Becoming the point of contact for all integrations related activities and working with the People Team to disseminate information and ensure due diligence is timely and issues raised and escalated where needed Supporting integrations by building trusted relationships with all stakeholders and utilising the relationships to drive forward HR projects With support from the management team, assist in the implementation of the People strategy, through various initiatives To provide guidance, where needed, in a full range of people-centric activities including policies and procedures, terms and conditions of employment, absence management, recruitment, retention, performance management, employee relations, employee reward, learning and development, health and welfare and compliance requirements To head cases of dispute, disorder, discipline, performance and grievances in a timely manner in accordance with company values, team values while being local governmental guidance abiding To build and maintain close and effective working relationships at all levels of the organisation and subsidiaries, including the ability to support the communication of complex, sensitive and contentious information To handle controlled data, always ensuring security in line with company policies and accreditations To ensure the sharing of accurate and timely information within the team To support, where needed, the preparation and maintenance of online and hard copy personnel files in line with changes, and to ensure new employees have all HR documentation required, ensuring adherence to company policy and legislation Responsible for providing timely and accurate reporting of data to Payroll, HR shared documents, In house trackers and 3rd party benefit schemes where necessary To provide support and lead (where appropriate) various projects and events throughout the year to support the People Strategy To support the Global People Manager with the implementation and upkeep of HR strategies and policies To provide up to date information for the purposes of payroll to ensure all information and payments are correct To ensure adherence to local employment legislation in a multitude of countries by building relationships locally and seeking guidance when appropriate Qualifications MBA in Human Resources is essential Minimum of 5 years working in a similar role Must have excellent IT literacy skills, particularly in Microsoft packages and the google stack Practical experience of APAC employee legislation highly preferred (Singapore and Malaysia specifically). Previous experience of working in a HR capacity outside of India is essential Previous experience of HR systems – Workday, Sage and Deel are advantageous but not essential About You Recognises that they are part of a wider team. Looks to understand how their role adds value to the whole of Lyra Health International Is honest, loyal, and full of integrity Takes ownership and is a pragmatic problem solver Ability to ensure accuracy of data and maintain confidentiality, with a doubt-free attention to detail Excellent verbal and written communication Ability to follow procedures accurately and record actions taken at all stages Ability to work as part of a team and accept change readily Ability to work independently whilst ensuring key issues are escalated as appropriate Flexible and adaptable to a fast-paced environment Ability to work to deadline and under pressure Willingness to “roll up sleeves” and pitch in where needed "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Network Operations Manager position in India is crucial for operationalizing the strategic vision set by the Head of Clinical Operations, directly enabling Lyra's global account growth within the Indian market. This role is crucial for translating high-level network strategies into actionable plans, overseeing the end-to-end recruitment, onboarding, and performance management of a high-quality clinical provider network. By ensuring efficient process execution, compliance with global standards and local regulations, and effective resource allocation, the Network Operations Manager is pivotal in scaling Lyra's service delivery, maintaining operational excellence, and ultimately guaranteeing the capacity and quality required to support the expanding needs of global clients in India. Key Responsibilities Team Leadership & Management: Lead, mentor, and develop a high-performing team comprising Clinical Associates, Network Associates, Project Coordinator and Clinical Specialist Recruiter Set clear performance objectives, provide regular feedback, conduct performance reviews, and foster a culture of accountability and continuous improvement within the team Promote cross-functional collaboration and knowledge sharing within the Network Operations team and with other departments Manage team workload, allocate resources effectively, and ensure timely completion of tasks and projects Network Strategy Execution & Performance: Translate the strategic vision of the Head of Clinical Operations into actionable operational plans for the Indian network Drive the execution of network expansion, capacity planning, and retention strategies to meet customer demand and service level agreements Monitor key network operations metrics (e.g., recruitment funnel, onboarding time, network utilization, quality scores) and implement corrective actions as needed to ensure targets are met Identify operational bottlenecks and inefficiencies within the network and propose solutions for optimization Provider Recruitment & Onboarding Oversight: Oversee the end-to-end clinical provider recruitment process led by the Clinical Specialist Recruiter, ensuring alignment with quality standards and network needs Supervise the onboarding and training programs for new affiliated and employed providers, managed by the Network Associates and Clinical Associates, ensuring adherence to Lyra’s standards and local compliance Ensure effective rate negotiation processes for new affiliates are in place and executed by the Network Associates Process Optimization & Project Management: Work closely with the Project Coordinator to manage and track key network operations projects, ensuring they are delivered on time and within scope Identify opportunities for process automation and standardization to enhance operational efficiency Develop, document, and continuously refine standard operating procedures (SOPs) for all network operations activities Clinical Operations Support & Coordination: Oversee the operational coordination of Onsite Clinics, training requests from customers, and initial critical incident support, working with the Clinical Associates Ensure smooth referral management and handover processes within the network and with regional call centers Provide operational support for maintaining strategic relationships with psychiatrists and allied health professionals for higher acuity care pathways Compliance & Quality Assurance: Ensure all network operations activities comply with Lyra’s global clinical standards, quality assurance frameworks, and relevant Indian regulations and professional guidelines Support audit processes related to network operations and implement corrective actions Stakeholder Collaboration: Collaborate effectively with internal stakeholders, including Head of Clinical Operations, Client Success, Clinical Lead, Commercial, and Product teams, to align network operations with broader business goals Represent network operations in cross-functional meetings and initiatives Qualifications Bachelor’s degree in Healthcare Administration, Business Management, Operations Management, or a related field. Master's degree preferred Minimum of 8 years of progressive experience in operations management within the healthcare or mental health sector in India, with at least 3 years in a leadership role overseeing a team About You Proven experience in managing and scaling a provider network, preferably in mental health Demonstrated ability to lead, motivate, and develop diverse teams Strong understanding of data analysis and reporting, with experience leveraging data for operational decision-making Excellent project management skills with a track record of successful initiative execution Strong organizational, problem-solving, and analytical skills Exceptional communication, negotiation, and interpersonal skills Familiarity with the Indian healthcare landscape, including regulatory requirements and professional standards for mental health Ability to thrive in a fast-paced, dynamic, and evolving environment "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The role is requirement based. When we have a session available, we will inform you, and if you have open slots, we will schedule the session with the client accordingly. Prior to joining, a formal contract containing comprehensive details will be sent to you. For every counselling session undertaken for Lyra ICAS, detailed notes for the same need to be shared with us within 4 working days from the session's completion date, as per the points outlined in the case notes format which will be shared with you. These notes are not shared with the clients organization, and they are completely confidential. Clinical Outcomes in Routine Evaluation-10 (CORE-10) assessment is a short 10-item easy-to-use assessment measure for common presentations of psychological distress, designed to be used for screening and throughout treatment to track progress. We are to administer it for every session, a minimum of 7 days apart. The assessment must take place at the end of a session. This is administered for individuals only NOT for couples availing a session. If over the course of the session, your client reveals any information which is indicative of a vulnerable mental state, and/or self-harm ideation, the Clinical Manager needs to be informed immediately. The observations also need to be documented in the case notes. Follow-up sessions (if any) need to be scheduled via ICAS India only, as the client/ employee is utilizing the EAP service of their organization and is entitled to a certain number of free sessions under the service that we need to keep a track of. The client/ employee will not pay the counsellor any fee for EAP sessions. Minimum Qualifications required - Masters in Counselling or Clinical Psychology and Bachelors in Psychology. Work Location: Hiring for - Mumbai, New Delhi, Gurgaon, Bangalore, Hyderabad, Chennai, North West, Kerala
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Lyra India are hiring a Head of Clinical Operations to effectively support Lyra's global account growth, particularly as clients expand into India. This strategic role is crucial for ensuring localized, strategic execution of global objectives, building and scaling a high-quality clinical network to meet anticipated demand, and upholding Lyra's clinical excellence and compliance within India's unique regulatory and cultural landscape. Ultimately, this position is pivotal in translating global growth ambitions into actionable, compliant, and high-quality clinical service delivery on the ground, directly contributing to the success of Lyra's global accounts in a key market. Key Responsibilities Strategic Leadership & Vision: Develop and execute the overall clinical operations strategy for Lyra India, aligning with global objectives and local market needs Provide strategic direction for the growth and development of Lyra’s clinical network and service delivery models in India Identify opportunities for innovation and continuous improvement in clinical operations to enhance efficiency, quality, and client satisfaction Stay abreast of local regulatory requirements, professional standards and best practices in mental healthcare to ensure compliance and excellence Network Strategy & Development Define the overall strategic direction for Lyra’s counselor network in India, proactively anticipating future capacity needs and service requirements Oversee the development and implementation of network expansion strategies, ensuring a diverse and high-quality provider pool Establish and cultivate strategic partnerships with key organizations and professional bodies within the Indian mental health landscape Set the strategic framework and guidelines for affiliate recruitment, rate negotiation, and contracting, with the Network Operations Manager executing these processes Clinical Governance & Quality Assurance Champion and uphold Lyra’s global clinical standards and quality assurance framework within the Indian context Collaborate with the Lyra International Clinical Director and the Global Clinical Council to adapt and implement global clinical protocols and initiatives locally Oversee the development and implementation of local clinical policies and procedures in compliance with Government guidelines Ensure robust mechanisms are in place for quality audits, clinical outcomes measurement, and continuous improvement of clinical service delivery Financial & Budget Management: Hold ultimate responsibility for the clinical operations budget in India, ensuring effective resource allocation and cost management Develop the overall budget strategy for clinical operations, aligning with business objectives and forecasting future needs Monitor and analyze financial performance against budget, identifying and addressing any variances Oversee all costs related to affiliate management and clinical service delivery, ensuring efficiency and value for money Team Leadership & Development Lead, mentor, and develop the Clinical Lead, Network Operations Manager and the broader clinical operations team, fostering a high-performance and collaborative work environment Set clear performance expectations, provide regular feedback, and conduct performance reviews for direct reports Identify training and development needs for the clinical operations team to enhance their skills and knowledge Promote a culture of continuous learning and professional growth within the clinical operations function Stakeholder & Client Management: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams (e.g., Commercial, Sales, Global Clinical) Provide strategic clinical input to business development and client servicing activities, supporting contract negotiations and renewals Serve as a point of escalation for complex clinical issues and high-profile cases, working collaboratively with the Clinical Lead to ensure effective resolution Represent Lyra’s clinical expertise in external forums and presentations as required Onsite Clinic Strategy & Oversight In collaboration with the global team, define the strategic approach for managing any onsite clinics in India Provide high-level oversight for the clinical and operational aspects of onsite clinics, ensuring alignment with global standards and local needs Collaborate with the Network Operations Manager on case management protocols, capacity monitoring, recruitment strategies, and customer engagement for onsite clinics Data Strategy & Reporting Oversight Establish the strategic direction for clinical data management, ensuring accuracy, confidentiality, and compliance Oversee the development of key clinical operational metrics and management reporting frameworks Analyze high-level trends and insights from operational data to inform strategic decision-making and drive continuous improvement Ensure the Clinical Lead and Network Operations Manager effectively manages the accuracy and integrity of clinical data within the organizational database Referral & Care Coordination Strategy Establish clear guidelines and protocols for referral management, ensuring the Clinical Lead and relevant teams are equipped to execute them effectively Foster strong relationships with psychiatrists and allied health professionals to build robust pathways for higher acuity care Qualifications Master's degree in a clinical field, e.g., Psychology, Counseling, Social Work Professional registration and licensing in India Minimum of 5 years of progressive leadership experience in clinical operations within a healthcare or mental health organization, with experience in the Indian context About You Proven track record of developing and implementing successful clinical operations strategies Strong understanding of the India mental healthcare landscape, including regulatory requirements and professional standards Excellent leadership, communication, interpersonal, and stakeholder management skills Demonstrated ability to manage budgets and financial performance Experience in building and managing relationships with a diverse network of clinicians Strong analytical and problem-solving skills with the ability to interpret data and generate strategic insights Experience working in a global organization and collaborating with international teams is a plus "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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