Network Operations Manager

HCLTech

7 years

0 Lacs

Greater Chennai Area

Posted:1 day ago| Platform:

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Skills Required

network support data ip networking communication troubleshooting certification layers model wan circuit voip routing switching cisco deployment flow sip service

Work Mode

Remote

Job Type

Full Time

Job Description

This position is for a Network support analyst L3 who will be supporting data and voice in a production network environment working with over a dozen different network equipment and platforms.

Should be willing to work in US shift timings.

Very strong IP networking skills
Strong written and oral communication skills
7-10 years of work experience in Networking domain
Good knowledge in Networking troubleshooting
CCNA education courses or certification
Knowledge and experience troubleshooting the first 4 layers of the OSI model.
physical, data link, network, transport
Should have worked with and troubleshooted broadband connections
T1s & Metro E
Broadband (cable, fiber, dsl) connections any WAN circuits
Experience supporting WAN circuit and working with LECs troubleshooting WAN circuits.
Experience supporting VOIP network in production environment
Routing and switching
Configuring and troubleshooting
Cisco CLI proficiency
Education or practical experience with sdwan troubleshooting/deployment:
Viptela vmanage
Velocloud orchestrator
silver peak
Knowledge and experience with CUCM and CUC (7-10) years of CUCM experience which includes educational experience)
Complete voice call flow comprehension
Experience supporting VOIP network / SIP in a cisco centric network
Experience working with phone providers troubleshooting calls for analog lines / VOIP
7+ years of customer service within network space, preferably over the phone remote support.

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