Job
Description
Join our Team About this opportunity: We are currently looking for a dedicated IT Infrastructure Engineer to ensure that our IT services are delivered as expected to all stakeholders and end users. This role is fundamental to the technical and process delivery of services within our IT Infrastructure Operations India portfolio. Empowered within Digital Infrastructure Operations, the successful candidate will be tasked with coordinating, communicating, and, when necessary, circumventing standard support processes to ensure the optimal approach to service restoration or risk mitigation. Purpose: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. Key Responsibilities: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. Qualification: Certifications (Preferred but Not Mandatory): CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Technical Skills: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Soft Skills & Competencies: Strong analytical and problem-solving skills. Good communication skills (to interact with L2 teams, vendors, and stakeholders). Attention to detail for monitoring alerts and logs. Ability to work in shifts (24/7 operations). Incident documentation and escalation skills. Work Experience: Minimum 1-2 year experience, Network Monitoring or Technical Support roles. Key Differentiators Between Role Proficiencies (Optional): Primary Responsibilities: All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs. L1 investigation based on alert occurrence & issues reported by end users Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Noida Req ID: 768006 Show more Show less
