At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Instructions
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Job Profile Name
Child Name
Global LoS
Global Network
Global Competency Network
Go-To-Market
Managed Services
Sector
Not Applicable
Programme Type
Experienced
Additional Responsibilities: (
This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)
A Windows Server Administrator to review monitoring dashboards (CPU, memory, disk, network I/O) and event‐log alerts, validate that overnight backups and replication jobs completed successfully. Triage new service‐desk tickets related to server outages, performance degradation, or user‐access issues. Investigate root causes, apply fixes or workarounds, and document resolutions in the ticketing system. Coordinate with application, network, or storage teams when multiple layers are involved. Patch Management and Maintenance, assess and approve Windows Server patch releases, security updates, and firmware upgrades. Schedule and deploy updates in test environments; validate application compatibility. Roll out approved patches to production servers during approved maintenance windowsDevelop or refine PowerShell scripts to automate routine tasks (provisioning, reporting, patching)Maintain and version‐control automation playbooks or configuration templates. Attend cross‐functional stand-ups or planning calls with network, security, database, and application teams, Maintain standard operating procedures, and troubleshooting techniques, Documentation
Minimum Degree Required
: Bachelors
Degree Preferred
Bachelors or master’s in science, Computer Science, Engineering
Minimum Years of Experience
: 2 -3 year(s)
Certifications Required
- Microsoft Learn completion for: Windows Server Hybrid Administrator Associate or equivalent certification
Certifications Preferred
- Familiarity with configuration‐management tools (Ansible, Chef, Puppet)
- Knowledge of security best practices, vulnerability management, and compliance frameworks (e.g., CIS, NIST)
- Exposure to containerization technologies (Docker, Kubernetes)
Required / Mandatory Knowledge/Skills
: (character count limit 5000)
*PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
- Install, configure, and maintain Windows Server operating systems (2012, 2016, 2019, 2022)
- Administer Active Directory, DNS, DHCP, Group Policy Objects and security policies
- Manage virtualized environments using Hyper-V and VMware vSphere
- Implement, monitor, and fine-tune patch management (WSUS, SCCM) and server updates
- Design and maintain backup, recovery, and disaster‐recovery solutions (e.g., Veeam, Azure Backup) Automate routine tasks and workflows using PowerShell, scripting, and configuration‐management tools
- Monitor server health and capacity, troubleshoot performance bottlenecks, and resolve incidents in a 24×7 support model
- Collaborate with network, storage, security, and application teams on system integrations and infrastructure projects
- Maintain accurate documentation of system configurations, procedures, and operational runbooks Participate in architecture reviews and recommend improvements to enhance security, scalability, and reliability
- Mentor junior administrators, share knowledge, and drive continuous process improvement
- ITSM - Incident, Change, Service request management & problem management
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent professional experience
- 2+ years of hands‐on Windows Server administration in a production environment
- Proficiency with Active Directory, DNS, DHCP, Group Policy, and PKI
- Experience with virtualization platforms (Hyper-V and/or VMware)
- Strong PowerShell scripting skills and familiarity with automation frameworks
- Solid understanding of networking fundamentals (TCP/IP, routing, switching, firewalls)
- Experience with patch‐management solutions (WSUS, SCCM) and backup/recovery tools
- Working knowledge of SAN/NAS storage technologies and integration with Windows servers
- Excellent problem-solving skills, attention to detail, and ability to work independently or in a team
- Strong written and verbal communication skills, with the ability to explain technical concepts to nontechnical stakeholders
Preferred Knowledge/Skills
: (character count limit 5000)*
PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
Should possess knowledge of following tools -
- A. BMC TrueSight Server Automation
- B. BMC Helix Automation Center
- C. Windows
- E. Jira Data Center
- F. Confluence Data Center
- G. GitHub
- H. PowerShell Universal
- I. ServiceNow (Incident, Request, Change Management)
