MANAGER

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.#VOIS

About VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Key Accountabilities

Lead a team of Order Desk Specialists, including performance management, coaching, and development.Oversee daily operations including quote processing, purchase order creation, invoice resolution, and reporting.Ensure SLAs, KPIs, and quality standards are consistently met or exceeded.Collaborate with cross-functional teams (e.g., Finance, Procurement, IT) to resolve escalations and streamline processes.Drive continuous improvement initiatives and automation opportunities to enhance efficiency and accuracy.Maintain compliance with internal controls and audit requirements.Represent the team in governance meetings and provide updates to senior stakeholders.Represent the team in cross-functional forums, using compelling storytelling and data visualization to communicate impact and influence decisions.Ensure compliance with SOPs, audit readiness, and governance frameworks.

People Management

Manage a team of 8–12, including team leads and SMEs.Conduct structured performance reviews, career development conversations, and succession planning using tools like the Leadership ToolkitPromote a psychologically safe environment where feedback is candid, inclusive, and growth-oriented.Champion Vodafone’s Spirit Beat values by fostering transparency, fairness, and recognition

Strategic & Commercial Acumen

Translate operational insights into business impact stories that resonate with senior stakeholders.Use data-driven decision-making to align team goals with enterprise priorities.Understand commercial levers and cost-to-serve metrics to optimize order desk performance.

Presentation & Storytelling

Craft and deliver compelling narratives that articulate the team’s vision, achievements, and roadmapUse visual storytelling to simplify complex processes and influence cross-functional alignment.

Consultative Influence

Act as a trusted advisor to internal customers by understanding their needs and proactively offering solutions.Facilitate workshops and feedback loops to co-create service enhancements.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Technical / Professional Expertise

MBA from a recognized institution (mandatory).Graduate in Business, Supply Chain, or related field.5+ years in order management or operations, with 2+ years in a people leadership role.Proficiency in SAP, Excel, PowerPoint, and collaboration tools.Strong communication, stakeholder management, and facilitation skills.Exposure to Agile ways of working and Lean Six Sigma and Project Management is a plus.Experience of SAP MMAdvance PowerPoint and Excel skills

_VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we’ll be in touch!