Manager - Tech Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities

Regulatory

• Managing Regulatory Landscape and assess impact.

• Managing Regulatory audits and drive interactions with Regulators.

• Providing regulatory guidance and training on circulars, advisories, Master Directions etc.

• Manage internal audits, 2nd line, 3rd line

• Manage IT Ad-hoc Returns in collaboration with CISO, MCO and CRO.

• Audit Support of Annual PSS Audit, Annual Statutory Audit, IAG Audits (Concurrent), IT Exams, Network Exams, Taxation Audit (adhoc), adhoc audits etc.

• Responsible for Regulatory Submissions like Quarterly RBI KRI submission, Response to Questionnaires, Response to Circulars/Advisories, Ad-hoc Regulatory requests, Compliance to Master Directives, Incident/outage reporting process, Semi-Annual DR compliance for RBI

• Monitor and support key regulatory initiatives for the Bank in collaboration with Business Regulatory Office (BRO).

• Responsible for adhering to regulatory exam practices in collaboration with Regulatory exam management team, 2nd line risk teams, Control Management teams and IAG.

Communication

• Ability to draft and own Regulatory, Incident and Technical Documentation and communication

Technology

• L1+L2 support for Application under CTO ownership including management of service now workgroups, incident/problem management and release & deployment

• Understanding of technology SDLC lifecycle

• Understanding of tech-debt and manage tech-led initiatives

• Experience with tools such as ServiceNow GRC, SAP GRC, LogicGate, RSA Archer, MetricStream, RiskWatch, any AI tool, automation tools, Monitoring Tools (geneos, dynatrace, app dynamics,etc ), observability, workflow tools such as selenium etc (Hands-on on monitoring tools + ServiceNow would be an advantage), Data Visualization and Reporting tools such as Tableau, PowerBI

• Manages the identification and evaluation of controls and adherence to controls, ensuring effective implementation and reporting

• Familiar with technology MIS reporting (including automated reporting)

• Should be able to process regulatory requirements and compliance standards in the technology sector

• Be a part of the team that ensures alignment of IT Strategy with Business requirements

Project / Program Management

• Project planning, implementation, documentation, management

• Help initiate a project (on-boarding resources and access)

• Establish the project plan and tracking of activities.

• Communicate the progress on the project plan to relevant stakeholders

• Program Management / Oversees the management and integration of several projects simultaneously, adjusting scope, timing, and budgets to efficiently utilize resources and adhere to program timelines and budgets

Stakeholder Management

• Facilitate discussions with key stakeholders across Business, Operations and Technology

• Participate and conduct reviews as applicable with relevant stakeholders across Business, Operations and Technology

Vendor / Affiliate Management

• Technology Affiliate Management entailing monthly Reporting of Technology Performance as outlined in Affiliate Agreement.

• Coordinating, tracking, preparing and presenting reports to internal/external stakeholders including Affiliate reporting, Disaster Recovery reporting, Incident reporting etc.

Technology Risk

• Manage, Mitigate Tech Operational Risks.

• Understand and lead RCSA for technology

Status Reporting

• Periodic updates on deliverables to multiple types of stakeholders catering to different levels

• Prepares and presents detailed management reports and documentation to senior leadership and stakeholders, providing clear and accurate records of various technology assessments, mitigation actions, and compliance status

India Localization

• Monitor and Govern India Data localization controls including maintenance of the Application list to avoid potential compliance breaches.

• Collaborate with various teams to ensure completion got the localization agenda from a technology standpoint basis compliance need

Processes

• Champion of Incident Management, Change Management, Release Management, Problem/ Defect Management, Capacity Management and other essential processes from technology applicability

People

• Adapt to oversee / mentor a team of Technology colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individual colleagues and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards

• Adapt to provide direct leadership and coaching to Technology teams, supporting training and development of best practices

• Adapt to manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals

• Adapt to collaborate with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development

• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

• Provides key inputs in training and development programs to enhance skills and knowledge in Technology, ensuring continuous professional growth and the ability to effectively manage current and future risks

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.