Manager - Sales & Operations

VPLAK India Pvt Ltd is a rapidly scaling e‑commerce startup, founded in 2015, that specializes in luxury and high‑end electronic gadgets. With direct partnerships with global brands and a strong emphasis on customer satisfaction, VPLAK stands out for its efficient supply chain and positive employee experiences nitkkraa.orgBounce WatchIndeed.

Role Overview

As the Manager of Sales & Operations, you’ll hold a dual leadership role, seamlessly overseeing both the end‑to‑end sales process and the operational backbone that supports it. You’ll be instrumental in driving revenue, optimizing supply chain logistics, and fostering customer-centric excellence.

Key ResponsibilitiesSales Leadership

• Develop and execute sales strategies to meet or exceed growth targets for premium electronic gadgets.
• Lead, mentor, and manage the sales team (e.g., Sales Executives, SDRs), including coaching, pipeline oversight, and KPI performance.
• Collaborate with marketing to launch targeted promotions and campaigns.
• Analyze market trends and competitor activity to recommend strategic shifts.
• Prepare sales forecasts, performance reports, and budget planning.

Operations Management

• Oversee supply chain operations: inventory planning, warehouse management, order fulfillment, and logistics.
• Optimize delivery timelines, aiming for a smooth and fast order experience.
• Implement operational efficiencies, cost-controls, and quality assurance checkpoints.
• Coordinate between procurement, warehousing, customer service, and finance to ensure seamless operations.
• Monitor and track KPIs related to operations (e.g., inventory turnover, delivery KPIs).

Cross-functional Collaboration

• Work closely with Brand Partners to maintain direct inventory and ensure authenticity.
• Align with Customer Support & Post‑Sales teams to address escalations and uphold customer satisfaction.
• Liaise with Finance for pricing, margin analysis, and revenue reconciliation.

Team & Process Development

• Define and refine SOPs for sales and operations workflows.
• Recruit, coach, and evaluate team members to build a high-performing unit.
• Drive process improvements using data-driven insights.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related discipline; MBA preferred.
• 5+ years of combined experience in sales and operations—preferably within e‑commerce, retail, or electronics sectors.
• Proven experience managing cross-functional teams and achieving quantitative targets.
• Strong analytical skills, with competence in forecasting, CRM (e.g., Salesforce, HubSpot), ERP systems, and Excel.
• Excellent communication and stakeholder-management skills.
• Demonstrable skills in process optimization, supply chain management, and performance monitoring.
• Ability to thrive in a fast-paced, startup-like environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person