Manager - Operations

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the team:

Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk,

This is an integral role in the First Line Risk Governance team within Global Supply Management- Payment Strategy & Operations.

This role is part of the risk team within GSM payment operations. Incumbent will be responsible to drive the risk management agenda with focus on 

Business continuity management (BCP):

Record management:

Sanctions program

System access management: Responsible

Experience and Academic Background:

·       8+ years’ experience in Risk Management and/or Business Continuity / Record management

·       Strong understanding of American Express products, services, and organizational structure

·       Proven success at executing Risk Frameworks

·       Ability to see the big picture with attention given to critical details and identify gaps.

·       Demonstrated ability to successfully manage multiple priorities under pressure.

·       Strong business acumen and demonstrated thought leadership

·       Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations.

·       Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA) or certifications are advantageous

Leadership Skills:

·       Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.

·       Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.

·       Ability to communicate key risks to colleagues, business partners, and senior leaders.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities