Manager - Operations

About The Department?

The (Indian) International Financial Services Centre/s (IFSC) is a Special Economic Zone (SEZ) for financial services (banking, capital market, insurance and other allied services) regulated by the (Indian) International Financial Services Centres Authority (IFSCA). HDFC Re is in the process of establishing an IFSC Insurance Office (IIO), a branch in an unincorporated form at GIFT City, IFSC, India. Through this branch, HDFC Re plans to distribute non-INR denomination insurance products to retail clients across the world.

https://www.hdfclifere.com/

Job Responsibilities

Process related:

• Processing and adherence to TAT, SLA management for all New Business and Policy servicing transactions for HDFC Re IFSC Branch's insurance business
• First level spoc for handling channel expectations and escalations
• Demonstrate adequate controls and measures for the transactions executed by the operations unit
• Tracking and reporting of all deviations noted with superiors and department heads
• Responsible for productivity tracking and management of team and function in order to operate in a cost-effective manner

Metrics Management and controls:

• Responsible for all functional reporting and MIS management for relevant stakeholders
• Responsible for performance management of key metrics and operational parameters for the team and the operations unit

Stakeholder management:

• Undertake effective vendor management and ensure adherence to the defined scope of work