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AMERICAN EXPRESS
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Manager - Operations

Manager - Operations

AMERICAN EXPRESS

4 - 8 years

6 - 10 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

GSM Career development Helpdesk Access management Wellness Risk management Business continuity Analytics Auditing risk governance

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the team:

Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk,

Purpose of the Role:

This is an integral role in the First Line Risk Governance team within Global Supply Management- Payment Strategy & Operations.

Responsibilities :

This role is part of the risk team within GSM payment operations. Incumbent will be responsible to drive the risk management agenda with focus on

Business continuity management (BCP): Responsible for BCP and BIA Annual Refresh for all BCPs in scope through detailed review of the Plan and linked BIA and ensure key details are updated ie. head count, Calling Tree, Application, Manual Workaround Strategy for application/3rd party RTO. Coordinate with the central BCM team for all requirements related to BCP compliance.

Record management: Accountable for retention and destruction of records in compliance to the Record Risk Management policy. Establishing, maintaining and testing controls to comply with requirements for management of Official Records and Non-Records. Coordinate with the Policy owner as per requirement.

Sanctions program : The candidate should have sound working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets & other local market regulations applicable to Payment Operations. Support the annual review of related procedures and enhancements to the screening program through analysis of existing processes, industry standards, and regulatory requirements and guidance. Lead discussions with various cross functional teams & stakeholders like Global Sanction, LOBCOs, Global Anti-Corruption, Tech Capabilities & Product Owner, Risk & Audit, Internal/External Auditors and AXP Business Users to ensure smooth operations across the GSM process and minimize risk

System access management: Responsible for access management and related controls for applications owned by the GSM payment Operations ensuring appropriate Segregation of Duties is maintained.

Experience and Academic Background:

8+ years experience in Risk Management and/or Business Continuity / Record management

Strong understanding of American Express products, services, and organizational structure

Proven success at executing Risk Frameworks

Ability to see the big picture with attention given to critical details and identify gaps.

Demonstrated ability to successfully manage multiple priorities under pressure.

Strong business acumen and demonstrated thought leadership

Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations.

Bachelor s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA) or certifications are advantageous

Leadership Skills:

Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.

Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.

Ability to communicate key risks to colleagues, business partners, and senior leaders.

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AMERICAN EXPRESS

Financial Services

New York NY

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Manager - Operations