Manager - Operations

Key Responsibilities:
1. Team Leadership and Development:- Lead, mentor, and manage a diverse operations team to achieve performance goals.- Foster a collaborative and high-performing work culture.- Conduct regular performance reviews and provide constructive feedback.2. Client Interaction and Relationship Management- Serve as the primary point of contact for key clients, ensuring their needs are met with high-quality service.- Build and maintain strong client relationships, understanding their business objectives and ensuring alignment with our services.- Address client concerns promptly and implement solutions to enhance satisfaction.3. Operational Efficiency:- Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery.- Implement process improvements to enhance productivity and reduce operational costs.- Monitor key operational metrics and prepare reports for senior management.4. Customer Success and Satisfaction:- Develop strategies to improve customer satisfaction and loyalty.- Work closely with the customer support team to address customer inquiries and resolve issues.- Analyze customer feedback to identify areas for improvement and implement corrective actions.5. Compliance and Quality Assurance- Ensure all operations comply with industry regulations and company standards.- Maintain high standards of quality control across all operational processes.QualificationsExperience: 5+ years in operations management,.Skills:- Strong leadership and team management skills.- Expertise in pricing strategies and financial analysis.- Excellent communication and interpersonal skills.- Proven ability to manage client relationships and deliver exceptional customer service.- Strong problem-solving and decision-making abilities.