Manager - Operations

Role & responsibilities

1. Revenue & Retention

• Achieve defined revenue or re-registration targets for each academic cycle.
• Track and analyze student re-registration and NPS trends to identify root causes and opportunities to proactively support and improve re-registration percentage.
• Present regular reports and dashboards highlighting performance metrics and recurring issues that impact re-registration.
• Drive targeted interventions to improve semester-on-semester student retention

2. Team Leadership & Development

• Recruit, train, and mentor a team of student counsellors / support executives.
• Conduct performance reviews and ensure ongoing coaching and skill development.
• Create knowledge-sharing systems and standard operating procedures (SOPs) to maintain consistent communication quality.
• Lead and manage both the team responsible for student engagement and re-registration.

3. Cross-Functional Collaboration

• Work closely with academics, admissions, and operations teams to resolve systemic issues affecting re-registration.

Partner with marketing and communications teams to ensure students receive timely and clear information.

Preferred candidate profile

• MBA, candidates with a BTech background from a reputed institute are desirable
• Minimum 8 - 10 years of post-qualification work experience in Universities, Educational Institutions, EdTech Training Companies, Test Prep / Assessment Companies, Skill Development Companies.
• Candidates should have a minimum of 3 - 5 years experience in managing a team.