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AMERICAN EXPRESS
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Manager - Operations

Manager - Operations

AMERICAN EXPRESS

4 - 9 years

6 - 11 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Training Career development model validation Excel MIS Finance Wellness Stakeholder management Analytics Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Model Validation Testing Team Manager, within MIS and Analytics team, will be responsible for leading teams that review customer interactions to identify specific business requirements, to appropriately categorize and document interactions, and to provide insights to evolve and enhance automated solutions across GS. This is a people leader role where the leader will be responsible for managing the output of multiple model validation teams, and working with key stakeholders to manage intake of requirements, understanding of requirements and in setting expectations around delivery of the same. The work is critical in ensuring the robustness, soundness and fairness of automated solutions across GS, and is also a regulatory requirement to put such solutions into production. Some of the key responsibilities are as follows:

Ensure optimal quality and quantity outcome from each validation team.
Partner with stakeholders to gather and understand requirements, and align on delivery scope and timelines.
Manage career pathing for the team members.

Minimum Qualifications

Strong familiarity with navigating call recording systems (NICE, Nexidia, Speech Miner, etc.) and customer systems of record (GSP, CSP, Globe star, etc.)
Familiar with Excel and Presentation making
Effective communication and excellent writing skills
Naturally curious, a quick learner, and adept at drawing conclusions
High level of professionalism, sense of urgency, knows when to escalate, and track record of doing things the right way.
Excellent stakeholder management skills.
Ability to lead large teams.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

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AMERICAN EXPRESS

Financial Services

New York NY

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Manager - Operations