Manager- IT

Experience Required:

Role Overview

Manager- IT

Key Responsibilities

1. IT Strategy

• Define and implement the IT roadmap aligned with business strategy and long-term growth. 
• Build IT architecture frameworks that are scalable, secure, and adaptable for both national and international operations. 
• Contribution in IT governance, compliance, and risk management. 

2. Infrastructure & Cloud Services

• Oversee all hardware, software, and cloud services, ensuring seamless integration and performance. 
• Manage IT service delivery, uptime, and business continuity planning. 
• Lead technology modernisation and digital transformation initiatives. 

3. Cybersecurity & Risk Management

• Develop and implement robust IT and cybersecurity policies across the organisation. Monitor, assess, and mitigate cybersecurity threats and vulnerabilities. 
• Ensure compliance with national and international data protection and IT security regulations (e.g., GDPR, ISO 27001 etc.) 

4. Vendor & Product Management

• Manage external IT vendors, service providers, and consultants, ensuring value and accountability. 
• Lead procurement, device assessments, and vendor evaluations. 
• Collaborate with business and product teams to support IT-enabled product development and portfolio management. 

5. IT Service Management (ITSM)

• Implement and oversee IT service management processes (e.g., ITIL framework). 
• Ensure timely resolution of IT incidents, problems, and requests. 
• Establish KPIs and metrics to measure IT performance and user satisfaction. 

6. Architecture & Implementation

• Design end-to-end IT architecture covering networks, applications, and security. 
• Create implementation strategies for enterprise systems, digital tools, and platforms. 
• Ensure alignment of IT solutions with Company’s growth roadmap and operational efficiency goals. 

Key Skills

• Bachelor's degree in Information Technology, Computer Science, or related discipline. 
• 3-5 years of progressive IT experience. 
• Expertise in IT infrastructure, cloud platforms like AWS/Azure/ GCP and enterprise systems. 
• Proven track record in cybersecurity strategy, IT compliance, and governance. 
• Hands-on experience with IT architecture design and digital transformation projects. 
• Demonstrated ability to manage vendors, contracts, and IT budgets. 
• Exceptional leadership, communication, and problem-solving skills. 
• Certification in CCNA and CCNP  

Good-to-Have Skills

• Experience in AI/ML, automation, or emerging technology adoption. 
• Any of the Certification in PMP, ITIL , CISM, and CSM will be an added advantage 
•  IT cost optimisation expertise. 

Expectations & Outcomes

• Results-Oriented:

  Deliver measurable improvements in IT efficiency, security posture, and service quality. 

• Risk Management:

  Proactively identify IT risks and implement mitigation strategies. 

• Business Alignment:

  Ensure IT initiatives directly support Company’s product portfolio, client delivery, and organisational goals. 

• Scalability:

  Build IT systems and services that are future-ready and support global expansion. 

• Leadership:

  Establish IT as a trusted strategic partner within the organisation, not just a support function.