GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels.GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.

You’ll Spend Time On The Following

Manage a small team of IT Ops/support professionals
IT Asset and Software license Inventory Management.
Proven capability of Supporting Remote Staff spread across multiple regions over dedicated remote assistance tool.
Co-ordinate with and support external Vendor in terms of adhering warranty of faulty machines.
Sound knowledge on MacOS environment.
Manage Installation, upgrades and configuration of hardware and software used in organization setup.
Adherence to weekly, monthly and quarterly audit activities run by IT Ops department such us inventory health check, system security checks etc.
Knowledge on any MDM solution which supports all operating system is must.
Knowledge on Jira Ticket System platform.
Result-driven, customer-focused and accountability minded
Ability to work in fast paced environment with competing and shifting priorities.
Good communication skill with sound knowledge of email writing.
SOP document writing skills if asked.

Our Core Value Cultures

Merchant 1st
Innovation
Talent

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