Manager- IT

About us

GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels.

GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.

You’ll spend time on the following:

• Manage a small team of IT Ops/support professionals
• IT Asset and Software license Inventory Management.
• Proven capability of Supporting Remote Staff spread across multiple regions over dedicated remote assistance tool.
• Co-ordinate with and support external Vendor in terms of adhering warranty of faulty machines.
• Sound knowledge on MacOS environment.
• Manage Installation, upgrades and configuration of hardware and software used in organization setup.
• Adherence to weekly, monthly and quarterly audit activities run by IT Ops department such us inventory health check, system security checks etc.
• Knowledge on any MDM solution which supports all operating system is must.
• Knowledge on Jira Ticket System platform.
• Result-driven, customer-focused and accountability minded
• Ability to work in fast paced environment with competing and shifting priorities.
• Good communication skill with sound knowledge of email writing.
• SOP document writing skills if asked.

Our Core Value Cultures:

• Merchant 1st
• Innovation
• Talent