Manager - Inside Sales

Job Description

Role Overview We are seeking a dynamic and results-driven Manager - Inside Sales to lead initiatives aimed at generating and engaging with business partners to build new business opportunities for the company. The ideal candidate will possess strong communication skills, critical thinking abilities and a proven track record in executing strategic plans. Key Responsibilities Team Leadership & Management Lead, coach, and mentor a team of inside sales representatives to achieve individual and team sales targets. Conduct regular performance evaluations and provide constructive feedback to enhance team performance. Foster a collaborative and high-performance culture within the sales team. Sales Strategy Development & Execution Develop and implement effective sales strategies and tactics to maximize revenue and market share. Monitor and analyze sales performance metrics to identify areas for improvement and implement corrective actions. Collaborate with other departments to align sales efforts with broader business objectives. Lead Generation & Pipeline Management Oversee the generation and qualification of leads to ensure a healthy sales pipeline. Ensure timely follow-up on inbound inquiries and manage outbound prospecting efforts. Monitor lead conversion rates and implement strategies to improve them. Cold Calling & Prospect Engagement Develop and implement cold calling strategies to generate new business opportunities. Train and guide the team in effective cold calling techniques, including crafting compelling scripts and handling objections. Monitor and evaluate cold calling performance, providing feedback and adjustments as necessary. CRM & Data Optimization Utilize CRM features to optimize sales processes and improve performance. Provide regular reports and analysis on team performance, sales forecasts and pipeline health using CRM reporting tools. Customer Engagement & Satisfaction Develop and maintain relationships with key accounts and promote a culture of customer-centricity across the sales team. Address and resolve escalated customer issues to ensure client satisfaction. Qualifications Bachelors degree in Business, Sales, Marketing, or a related field (or equivalent experience). 5 to 7 years of experience in inside sales, with at least 1 to 2 years in a leadership or management position. Proven track record of managing and motivating a team of 5 to 6 tele-callers to achieve sales targets. Strong understanding of the sales process, lead generation and pipeline management. Proficiency in CRM software (e.g., Pipedrive, Salesforce, Zoho CRM, HubSpot CRM, or other relevant sales CRMs). Excellent communication, interpersonal, and team management skills. Understanding of finance and related terminology. Show more Show less