Manager-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid, and large companies around the world manage all facets of their business spending.

The Insights & Analytics (I&A) team enables data-driven decision-making and operational excellence through robust governance, scalable analytics, and actionable insights. Reporting to the VP, Insights & Analytics, the Manager/Sr. Manager, Insights & Analytics, will play a critical role in advancing our analytics strategy by designing frameworks that enhance transparency, accelerate transformation, and align with enterprise goals. This role is ideal for a strategic, hands-on analytics leader who thrives at the intersection of governance, data storytelling, and performance management.

If you are passionate about program delivery, risk governance, and analytics, and thrive in a dynamic, collaborative environment, this role is for you.

Key Responsibilities

• Establish robust control, compliance, and governance frameworks within the Insights & Analytics (I&A) function to ensure adherence to corporate policies and audit readiness.
• Enhance reporting and insights delivery by designing scalable, accurate, and user-centric analytics frameworks that drive data-driven decision-making across the organization.
• Oversee strategic and transformation initiatives, fostering alignment with enterprise goals and ensuring measurable outcomes that advance organizational performance.
• Partner cross-functionally with Product, Technology, Finance, and Compliance teams to identify process improvement and automation opportunities that enhance operational efficiency.
• Lead complex program and project management initiatives, ensuring on-time, high-quality delivery of analytics and reporting solutions aligned with business priorities.
• Develop and implement dynamic dashboards and analytical frameworks to monitor program performance, highlight key insights, and inform executive decision-making.
• Lead and mentor a team of analysts, provide strategic direction, professional development, and foster a culture of excellence, innovation, and accountability.
• Serve as a strategic thought-leader and mentor within the team by modeling analytical excellence, sharing best practices, and fostering a culture of innovation, accountability, and continuous improvement.

Minimum Qualifications

• 7+ years of experience in strategy, operations, or program management (financial services or technology preferred).
• Proven expertise in tools such as SQL, Hive, Python, Tableau, Power BI and advanced proficiency in MS Excel and PowerPoint.

Preferred Qualifications

• Excellent communication and presentation skills, with proven experience creating executive-level materials.
• Demonstrated ability to influence without authority and drive alignment across diverse, global teams.
• Strong analytical skills and experience using dashboards, KPIs, or operational reporting.
• Familiarity with GenAI concepts and applications in reporting, automation, and process optimization.
• Knowledge of governance and risk management frameworks.
• High degree of discretion, integrity, and professionalism in handling sensitive information.
• Background in B2B payments, procurement, or accounts payable data preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.