Manager-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Issue Management professional

How will you make an impact in this role?

As an Issue Management professional, you will play a pivotal role in reinforcing the organization’s risk governance framework within the Finance Business Unit (BU). Your work will directly contribute to enhancing operational resilience and maintaining compliance with enterprise standards and regulatory expectations. You will serve as a trusted partner to business leaders, risk, and compliance teams to ensure that issues and operational risk events are identified, remediated, and closed in a timely and sustainable manner.

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  Lead the Issue Management Lifecycle:
  Drive the end-to-end lifecycle of issues—from identification and documentation through root cause analysis, remediation planning, and closure. Ensure all activities align with enterprise expectations for rigor and sustainability.
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  Enable Effective Risk Event Remediation:
  Support documentation and remediation of Operational Risk Events (OREs), ensuring timely and accurate capture of information in the GRC risk management system.
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  Facilitate Stakeholder Collaboration:
  Partner closely with business unit teams, second line of defense (2LoD) partners, Compliance, and Internal Audit to ensure alignment on issue remediation priorities and escalation protocols.
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  Champion a Culture of Accountability and Continuous Improvement:
  Promote transparency, accountability, and risk awareness across the Finance BU. Identify opportunities to streamline issue management processes and reporting through automation, digital tools, and process optimization.
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  Strengthen Governance and Oversight:
  Maintain and enhance oversight frameworks to ensure adherence to enterprise risk policies and issue management standards. Support governance routines, oversight committees, and leadership reporting with high-quality materials and insights.
  

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  Experience: Minimum of 10+ years of experience in the risk and control domain, with a strong understanding of issue management programs, governance frameworks, and operational risk processes.
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  Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively across all levels of the organization.
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  Execution and Delivery: Demonstrated ability to manage multiple priorities and deliver high-quality outcomes within tight deadlines, while maintaining attention to detail and accuracy.
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  Analytical and Problem-Solving Skills: Proven capability to work independently and in collaboration with process owners to analyze breakdowns, perform root cause assessments, and design sustainable remediation strategies.
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  Relationship Building: Strong interpersonal and collaboration skills with the ability to build trusted partnerships across cross-functional teams, including business units, risk, compliance, and audit.
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  Customer-Centric Mindset: A proactive and customer-focused approach, ensuring that issue management practices support the organization’s commitment to service excellence and operational integrity.
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  Leadership and Values: Demonstrates integrity, accountability, and ownership in all responsibilities, fostering a culture of transparency and continuous improvement.
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  Stakeholder Management: Collaborative mindset with the ability to influence stakeholders, drive alignment, and facilitate effective decision-making across diverse teams.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities