Lobby Manager

JLL

0 years

0 Lacs

gurgaon haryana india

Posted:3 days ago| Platform:

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Skills Required

management sustainability data security onboarding support service coordination communication capture reports analysis audits training flexibility schedule maintenance compliance regulations scheduling logistics report audit

Work Mode

On-site

Job Type

Full Time

Job Description

Primary Role Objective:
To ensure & maintain high standards in soft services, including visitor management, housekeeping, horticulture, and complaint handling, while supporting sustainability initiatives aligned with WELL Health-Safety Rating and IGBC Platinum certification.Key Responsibility Areas (KRAs):

Visitor and Access Management:
Manage the digital Visitor Management System (VMS) for pre-registration, access control, and data security.
Issue visitor passes and coordinate with tenants for approvals.
Operations and control of the online tool for the building access system, VMS and other services.
Onboarding of occupants on access tool and support to team in managing/accessing the tool.
Ensure security protocols followed and escalated where necessary.
Front Desk Operations:
Act as the first point of contact for visitors and occupants with a professional and service-oriented approach.
Manage incoming calls, messages, and inquiries efficiently.
Maintain the front desk area and ensure it reflects a high standard of cleanliness and professionalism.
Coordination with Occupants:
Act as a communication bridge between occupants and building management.
Update tenants on upcoming events, changes in any services and visitor access procedures.
Capture and act on feedback to improve service levels.
Prepare and share monthly newsletters to all key stakeholders of occupants for the asset updates/relevant useful information.
Complaint Management within TAT:
Log and track complaints related to front desk, access, housekeeping, and soft services.
Ensure resolution within defined Turnaround Time (TAT).
Escalate critical or repeated issues to senior management.
Maintain reports for analysis and performance reviews.
Fortnightly/monthly audits of lift lobbies capturing soft services and other EHS aspects.
Staff Briefing & Soft Skills Training:
Conduct daily huddles with lobby, housekeeping staff and others.
Professional etiquette and grooming.
Safe chemical handling and use of sustainable products.
Emergency procedures and customer service excellence.
Encourage cross-training to improve team flexibility and capability.
Upkeep of reception area:
Oversee the aesthetic and health of indoor plants.
Schedule routine maintenance and seasonal refreshes with horticulture vendors.
Regular polishing of the floors and claddings, cleaning of upholstery and assets kept in reception area.
Housekeeping Material/ Sustainable Chemicals:
Ensure only eco-friendly, low-VOC (Volatile Organic Compounds), and biodegradable chemicals are used.
Select materials that are certified by recognized eco-labels (e.g., Green Seal, EcoLogo, Safer Choice).
Avoid products containing harmful ingredients such as chlorine, ammonia, or phthalates.
Ensure compliance with WELL HSR, IGBC, and local health/environmental regulations.
Record usage for sustainability audits and periodic reviews.
Housekeeping & Soft Services – WELL HSR / IGBC Platinum
Align and support the HK manager, preparing SOP’s and scheduling work with WELL and IGBC hygiene, wellness, and environmental standards.
Monitor indoor air quality and odor control in lobby/common areas.
Conduct regular inspections and quality audits.
Event Support & Coordination (Retail):
Assist the Retail Manager in organizing and executing retail events and promotions.
Coordinate logistics, materials, and communication for events.
Provide on-ground support during events.
Liaise with vendors and participants as needed.
Upkeep of I street (Retail space):
Ensure the retail area is clean, well-lit, and presentable at all times.
Coordinate with housekeeping and maintenance for any issue in the retail zone.
Support the Retail Manager in ensuring a positive customer and retailer experience.
Act as the eyes and ears on ground for any repairs, breakdowns, or tenant concerns.
Footfall Report & Retail Sales Coordination:
Collect monthly sales reports from all individual retailers on or before deadline.
Prepare a consolidated Footfall & Sales Performance Report for I Street.
Follow up with retailers who delay or miss submission.
Maintain a record of all submissions for audit or reference purposes.
Share data with the Retail Manager for reviews and decision-making.

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