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Ericsson
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LMS Administrator

LMS Administrator

Ericsson

5 years

0 Lacs

bengaluru

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

support migration testing reporting training documentation learning provisioning management maintenance enrollment content scorm pdf reports report packaging saml oauth hris successfactors data sql tableau power troubleshooting communication certification api configuration strategy collaboration efficiency storyline compensation dashboard

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity:

We are seeking an experienced, detail-oriented LMS Administrator to manage and optimize our current Absorb LMS and to support a planned migration to a new LMS (TBD). This role will own day-to-day LMS administration, support migration activities (testing, cutover, etc.), as well as learn and manage the new LMS post-migration. The ideal candidate balances technical skills (LMS system administration, reporting) with stakeholder partnership, training, and documentation to ensure seamless learning experiences across the enterprise. Key Responsibilities:

Own day-to-day LMS administration: user provisioning, role & permission management, catalog maintenance, enrollment rules, and email templates.
Upload, configure, and QA learning content including SCORM, xAPI, MP4, PDF, and assessments; manage content updates and content retirement.
Build and maintain learning paths, curricula, and certifications
Partner with Sr. Learning Content Manager to create and distribute learner and administrator reports and dashboards using LMS reporting and supplemental BI tools.
Troubleshoot learner and administrator issues; maintain an SLA for ticket resolution and communicate status to stakeholders.
Partner with instructional designers, and content owners to publish and QA courses; support content migrations and/or platform upgrades.
Create and maintain system documentation, process guides, and training materials for administrators and end users.
Partner with Sr. Manager Learning Content to track and report on LMS KPIs and continuous improvement opportunities (e.g., course completion rates, user activity, platform issues, etc.)

Required Qualifications:

5+ years hands-on experience administering an enterprise LMS (Absorb experience preferred).
Strong understanding of e-learning standards and content packaging: SCORM, xAPI (Tin Can), AICC.
Experience with SSO (SAML/OAuth), APIs, HRIS integrations (e.g., SuccessFactors) and CSV-based imports.
Proficiency with reporting and data manipulation (LMS reporting, SQL or BI tools like Tableau/Power BI preferred).
Solid technical troubleshooting skills and experience with user support/incident management.
Excellent written and verbal communication; ability to translate technical issues for non-technical stakeholders.
Detail-oriented with proven organizational and project-management skills preferred.

Preferred/Optional Experience:

LMS administrator certification or vendor training.
Basic understanding of API configuration, HRIS sync, and common use cases for LMS integrations a plus.
Experience with learning strategy or certification programs.

KPIs / Success Metrics:

Average ticket resolution time and SLA adherence
Communication and collaboration with Enterprise Learning team and business stakeholders
Innovation, efficiency, and accuracy with LMS functionality and related process documentation
Course upload/QA turnaround time
Enrollment accuracy and enrollment rule error rate

Tools & Technology:

LMS (admin console, reporting)
Content creation packages (Articulate Storyline, Rise, Captivate) and SCORM/xAPI players
SSO / Identity providers (Entra, NetCloud)
HRIS systems (SuccessFactors) and API integrations
Reporting tools (Absorb reporting, SQL, Tableau/Power BI)

Compensation & Benefits:

Salary range:
Benefits:

How to Apply: Please submit a resume, a short cover letter describing your LMS experience, and an example of a reporting/dashboard deliverable (if available).

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LMS Administrator