LMS Administrator

This role is specifically responsible for the following:

• Defining and documenting processes for LMS and related learning platforms aligned to governance standards for consistent end-user experiences
• Creating, loading, and maintaining currency of data that goes into the LMS and related learning platforms
• Supporting end-users with LMS and related learning platform questions
• Consulting with departments on learning platform needs related to business requirements, and providing potential technology solutions in alignment with the learnings trategy
• Testing LMS and related learning platforms prior to upgrades and for integrations
• Driving continuous improvement in processes
• Ensuring a positive end user experience that allows for ease of use, navigation, and findality of content/data
• This role reports to the Learning Technology & LMS Administration Manager.

Key Responsibilities

• Performs day-to-day functions in the LMS and related learning technologies such as maintaining user database, assigning required learning modules, uploading online modules, and maintaining system functions
• Creates learning technology roadmap, in partnership with the Manager of Learning Technology & LMS Administration, and in alignment with the learning strategy
• Troubleshoots LMS and related learning platform issues
• Consults with departments on the use of the LMS to support effective business processes, and seeks to understand learning needs that may involve learning technology solutions
• Performs system testing for changes/updates to the LMS
• Works closely with super-users, trainers, and administrative staff on entering data, pulling reports, and performing other functions in the LMS
• Creates reporting strategy and provides reports to stakeholders, and analyzes learning data usage
• Assists with special projects that may involve the analysis of the data within the LMS

Requirements

• Minimum 1-2 years in Learning & Development
• Experience in LMS administration and learning technology, Experience in Workday will be an added advantage
• Basic excel skills will be prefered
• Excellent organizational and prioritization skills with a focus on details
• Provides exemplary service to internal customers
• Strong communication skills, collaboration and influence skills
• Process-oriented with a focus on execution
• Experience in establishing governance processes, operational processes for learning administration and coordination
• Knowledge of adult learning, the use of technology in learning, learning innovations
• High sense of accountability and assertiveness
• Any Bachelors degree or degree in leaning technology will be preferred