What youll do Design and maintain a consistent documentation process and library of existing agreements across the business Model financial impact of new commercial agreements, ensuring we are optimising best practice and getting value for money Utilize available information to produce timely and informed cost forecasts, and track accuracy of these, and apply lessons learnt Prepare informative monthly financial reports and dashboards for senior management Analyze data, identify trends, and conduct variance analysis to enhance strategic decisions Spot opportunities for process improvements and reporting automation What youll bring A Chartered Institute of Management Accounting (CIMA) / Chartered Global Management Accountant (GCMA) qualification would be highly desirable Bachelors degree in finance, accounting, or related field Strong analytical skills, with advanced Excel and experience in Qlik or PowerBI a plus Excellent communication skills for translating complex data into clear insights Ability to prioritize effectively in a remote, team-based setting,

As a Customer Success Manager at our organization, you will play a crucial role in overseeing the customer journey and self-service experience for our digital tier customers. Your primary responsibility will be to act as a customer champion, forging strong partnerships with customers in the social good sector to help them derive maximum value from our solutions. By leveraging your expertise, you will guide customers across the globe towards transformative outcomes. Your role as a transformation agent involves stewarding the digital customer experience to drive measurable success engagements, adoption, and health programming at scale. You will work proactively to align customers with our organization's goals, utilizing data and insights to assist customers in managing risks, enhancing value, and accelerating growth through a self-service approach. In this position, you will be tasked with: - Stewarding the customer experience for our digital tier customers - Collecting and analyzing product usage and data systematically throughout the customer journey - Developing and overseeing automated engagement and success plans to mitigate retention risk and drive customer value - Collaborating with internal teams to streamline the customer experience and enhance the effectiveness of self-service - Driving increased usage and value of our solutions and resources through automated plays and self-service experiences - Providing continuous analysis and recommendations to enhance customer health and reduce customer effort in the digital realm - Identifying areas of improvement for at-risk customers through customer sentiment data, survey data, and success plans to enhance the customer experience at scale We are looking for individuals who bring: - Experience in designing and implementing automation for driving the customer journey - Proficiency in trend and data analysis tools and methodologies - Creative problem-solving skills and a drive for innovation - Understanding and experience in the social good community, including nonprofits, foundations, education institutions, and healthcare institutions - Enthusiasm for working with people and organizations, with a proven track record in relationship-building, account management, and delivering exceptional customer service - Strong written, oral communication, and presentation skills, exuding confidence and inspiring confidence in others - In-depth understanding of the role of cloud software, services, expertise, and data intelligence in empowering and connecting individuals to create impact - Success in fostering open communication and facilitating candid discussions at all organizational levels - Proficiency in deriving meaningful insights from data and demonstrating cloud technology effectively - Passion for helping others achieve their objectives and contributing to a better world,

As a Manager in Infrastructure Engineering & Cloud Operations, you will lead a team of software engineers focused on site reliability responsible for public cloud-based infrastructure as the organization migrates from co-located environments. Your main focus will be on quality, process, and advancing automation and engineering capabilities to deliver highly scalable, reliable, secure, and performant applications that will delight customers. You will continuously seek opportunities to enhance operational effectiveness and increase customer satisfaction. You are expected to be goal-oriented, independent, motivated, self-driven, and result-oriented with a proactive approach to change. In this role, you will act as an influencer, demonstrate pragmatism, mentor and collaborate effectively with team members, manage multiple priorities in a dynamic environment, and uphold the highest level of integrity with a proven track record of success and leadership. Your responsibilities will include cultivating a diverse and high-performing team that challenges individuals to enhance their technical skills and transition from co-location to cloud-based applications. You will oversee the daily 24/7 operations of the team, enforce priorities, monitor operational metrics, and ensure quick and efficient resolution of issues. Leveraging your expertise in system design and application architecture, you will expedite incident and problem resolution and define application standards and best practices. Additionally, you will lead technical design efforts, ensure timely delivery of commitments within assigned responsibilities, oversee automation projects aligned with design decisions and best practices, and collaborate with vendors to augment workforce capacity. Establishing performance metrics and fostering a metrics-driven culture will be essential, along with developing stakeholder relationships and ensuring alignment with operational needs and product roadmap. To be successful in this role, you are required to have hands-on DevOps experience, familiarity with unit testing, code coverage, static code analysis, and technical debt management. A minimum of 5 years of relevant IT engineering, support, or administration experience supporting various technologies, along with managerial experience, is essential. Practical experience with ITIL, lean, and agile methodologies is preferred, and the availability to respond to production incidents or key customer events on a 24x7x365 basis is required.,

As a Manager in Infrastructure Engineering & Cloud Operations, you will lead a team of software engineers focused on site reliability for public cloud-based infrastructure migration. Your focus will be on quality, process improvement, automation, and engineering capabilities to deliver highly scalable, reliable, secure, and performant applications that meet customer expectations. Your role involves advancing operational effectiveness to enhance customer satisfaction and drive positive change within the organization. You are expected to be goal-oriented, independent, motivated, and result-driven, with a proven track record of success and leadership. In this position, you will act as an influencer, team mentor, and player, handling multiple priorities in a dynamic environment with integrity and pragmatism. Key Responsibilities: - Develop and retain a diverse, high-performing team that excels in technical skills and adapts to evolving technologies during the transition to cloud-based applications - Manage daily 24/7 operations, monitor operational metrics, and ensure quick resolution of issues - Utilize advanced system design knowledge to investigate and resolve incidents efficiently - Define application standards and best practices using coding expertise in JAVA, .NET, Node.js, Python, etc. - Lead technical design and planning to ensure timely, budget-friendly, and high-quality application delivery - Implement automation projects aligning with best practices and cloud operating models - Collaborate with vendors to augment workforce capacity as required - Establish key performance indicators (KPIs) to drive success across the software portfolio - Develop stakeholder relationships and ensure seamless processes for meeting SLAs and OLAs - Align with Product Management and Application Engineering on operational needs and product roadmap Requirements: - Hands-on DevOps experience in infrastructure building and enterprise software development lifecycle - Proficiency in Unit Testing, Code Coverage, Static Code Analysis, and Technical Debt Management - Minimum 5 years of relevant IT engineering or support experience with managerial experience - Practical experience with ITIL; familiarity with lean and agile methodologies - Availability on a 24x7x365 basis for production incidents and key customer events In summary, as a Manager in Infrastructure Engineering & Cloud Operations, you will play a crucial role in leading a team towards cloud optimization, automation, and operational excellence to ensure the delivery of high-quality applications that exceed customer expectations.,