What youll do Design and maintain a consistent documentation process and library of existing agreements across the business Model financial impact of new commercial agreements, ensuring we are optimising best practice and getting value for money Utilize available information to produce timely and informed cost forecasts, and track accuracy of these, and apply lessons learnt Prepare informative monthly financial reports and dashboards for senior management Analyze data, identify trends, and conduct variance analysis to enhance strategic decisions Spot opportunities for process improvements and reporting automation What youll bring A Chartered Institute of Management Accounting (CIMA) / Chartered Global Management Accountant (GCMA) qualification would be highly desirable Bachelors degree in finance, accounting, or related field Strong analytical skills, with advanced Excel and experience in Qlik or PowerBI a plus Excellent communication skills for translating complex data into clear insights Ability to prioritize effectively in a remote, team-based setting,
As a Customer Success Manager at our organization, you will play a crucial role in overseeing the customer journey and self-service experience for our digital tier customers. Your primary responsibility will be to act as a customer champion, forging strong partnerships with customers in the social good sector to help them derive maximum value from our solutions. By leveraging your expertise, you will guide customers across the globe towards transformative outcomes. Your role as a transformation agent involves stewarding the digital customer experience to drive measurable success engagements, adoption, and health programming at scale. You will work proactively to align customers with our organization's goals, utilizing data and insights to assist customers in managing risks, enhancing value, and accelerating growth through a self-service approach. In this position, you will be tasked with: - Stewarding the customer experience for our digital tier customers - Collecting and analyzing product usage and data systematically throughout the customer journey - Developing and overseeing automated engagement and success plans to mitigate retention risk and drive customer value - Collaborating with internal teams to streamline the customer experience and enhance the effectiveness of self-service - Driving increased usage and value of our solutions and resources through automated plays and self-service experiences - Providing continuous analysis and recommendations to enhance customer health and reduce customer effort in the digital realm - Identifying areas of improvement for at-risk customers through customer sentiment data, survey data, and success plans to enhance the customer experience at scale We are looking for individuals who bring: - Experience in designing and implementing automation for driving the customer journey - Proficiency in trend and data analysis tools and methodologies - Creative problem-solving skills and a drive for innovation - Understanding and experience in the social good community, including nonprofits, foundations, education institutions, and healthcare institutions - Enthusiasm for working with people and organizations, with a proven track record in relationship-building, account management, and delivering exceptional customer service - Strong written, oral communication, and presentation skills, exuding confidence and inspiring confidence in others - In-depth understanding of the role of cloud software, services, expertise, and data intelligence in empowering and connecting individuals to create impact - Success in fostering open communication and facilitating candid discussions at all organizational levels - Proficiency in deriving meaningful insights from data and demonstrating cloud technology effectively - Passion for helping others achieve their objectives and contributing to a better world,
As a Manager in Infrastructure Engineering & Cloud Operations, you will lead a team of software engineers focused on site reliability responsible for public cloud-based infrastructure as the organization migrates from co-located environments. Your main focus will be on quality, process, and advancing automation and engineering capabilities to deliver highly scalable, reliable, secure, and performant applications that will delight customers. You will continuously seek opportunities to enhance operational effectiveness and increase customer satisfaction. You are expected to be goal-oriented, independent, motivated, self-driven, and result-oriented with a proactive approach to change. In this role, you will act as an influencer, demonstrate pragmatism, mentor and collaborate effectively with team members, manage multiple priorities in a dynamic environment, and uphold the highest level of integrity with a proven track record of success and leadership. Your responsibilities will include cultivating a diverse and high-performing team that challenges individuals to enhance their technical skills and transition from co-location to cloud-based applications. You will oversee the daily 24/7 operations of the team, enforce priorities, monitor operational metrics, and ensure quick and efficient resolution of issues. Leveraging your expertise in system design and application architecture, you will expedite incident and problem resolution and define application standards and best practices. Additionally, you will lead technical design efforts, ensure timely delivery of commitments within assigned responsibilities, oversee automation projects aligned with design decisions and best practices, and collaborate with vendors to augment workforce capacity. Establishing performance metrics and fostering a metrics-driven culture will be essential, along with developing stakeholder relationships and ensuring alignment with operational needs and product roadmap. To be successful in this role, you are required to have hands-on DevOps experience, familiarity with unit testing, code coverage, static code analysis, and technical debt management. A minimum of 5 years of relevant IT engineering, support, or administration experience supporting various technologies, along with managerial experience, is essential. Practical experience with ITIL, lean, and agile methodologies is preferred, and the availability to respond to production incidents or key customer events on a 24x7x365 basis is required.,
As a Manager in Infrastructure Engineering & Cloud Operations, you will lead a team of software engineers focused on site reliability for public cloud-based infrastructure migration. Your focus will be on quality, process improvement, automation, and engineering capabilities to deliver highly scalable, reliable, secure, and performant applications that meet customer expectations. Your role involves advancing operational effectiveness to enhance customer satisfaction and drive positive change within the organization. You are expected to be goal-oriented, independent, motivated, and result-driven, with a proven track record of success and leadership. In this position, you will act as an influencer, team mentor, and player, handling multiple priorities in a dynamic environment with integrity and pragmatism. Key Responsibilities: - Develop and retain a diverse, high-performing team that excels in technical skills and adapts to evolving technologies during the transition to cloud-based applications - Manage daily 24/7 operations, monitor operational metrics, and ensure quick resolution of issues - Utilize advanced system design knowledge to investigate and resolve incidents efficiently - Define application standards and best practices using coding expertise in JAVA, .NET, Node.js, Python, etc. - Lead technical design and planning to ensure timely, budget-friendly, and high-quality application delivery - Implement automation projects aligning with best practices and cloud operating models - Collaborate with vendors to augment workforce capacity as required - Establish key performance indicators (KPIs) to drive success across the software portfolio - Develop stakeholder relationships and ensure seamless processes for meeting SLAs and OLAs - Align with Product Management and Application Engineering on operational needs and product roadmap Requirements: - Hands-on DevOps experience in infrastructure building and enterprise software development lifecycle - Proficiency in Unit Testing, Code Coverage, Static Code Analysis, and Technical Debt Management - Minimum 5 years of relevant IT engineering or support experience with managerial experience - Practical experience with ITIL; familiarity with lean and agile methodologies - Availability on a 24x7x365 basis for production incidents and key customer events In summary, as a Manager in Infrastructure Engineering & Cloud Operations, you will play a crucial role in leading a team towards cloud optimization, automation, and operational excellence to ensure the delivery of high-quality applications that exceed customer expectations.,
We are looking for a highly skilled and experienced Data Architect to join our team. With at least 15 years of experience in Data engineering and Analytics, the ideal candidate will have a proven track record of designing and implementing complex data solutions. As a senior principal data architect, you will play a key role in designing, creating, deploying, and managing Blackbaud's data architecture. This position holds significant technical influence within the Data Platform, Data Engineering teams, and the Data Intelligence Center of Excellence at Blackbaud. You will act as an evangelist for proper data strategy across various teams within Blackbaud, and provide technical guidance, particularly in the area of data, for other projects. Responsibilities: - Develop and direct the strategy for all aspects of Blackbaud's Data and Analytics platforms, products, and services. - Set, communicate, and facilitate technical direction for the AI Center of Excellence and beyond collaboratively. - Design and develop innovative products, services, or technological advancements in the Data Intelligence space to drive business expansion. - Collaborate with product management to create technical solutions that address customer business challenges. - Take ownership of technical data governance practices to ensure data sovereignty, privacy, security, and regulatory compliance. - Challenge existing practices and drive innovation in the data space. - Create a data access strategy to securely democratize data and support research, modeling, machine learning, and artificial intelligence initiatives. - Contribute to defining tools and pipeline patterns used by engineers and data engineers for data transformation and analytics support. - Work within a cross-functional team to translate business requirements into data architecture solutions. - Ensure that data solutions prioritize performance, scalability, and reliability. - Mentor junior data architects and team members. - Stay updated on technology trends such as distributed computing, big data concepts, and architecture. - Advocate internally for the transformative power of data at Blackbaud. Required Qualifications: - 15+ years of experience in data and advanced analytics. - Minimum of 8 years of experience with data technologies in Azure/AWS. - Proficiency in SQL and Python. - Expertise in SQL Server, Azure Data Services, and other Microsoft data technologies. - Familiarity with Databricks, Microsoft Fabric. - Strong grasp of data modeling, data warehousing, data lakes, data mesh, and data products. - Experience with machine learning. - Excellent communication and leadership abilities. Preferred Qualifications: - Experience with .Net/Java and Microservice Architecture.,
You will be joining our team as a Principal Salesforce Engineer, where your primary responsibility will be to lead the design, development, and implementation of solutions that optimize our revenue management processes. Your role will involve collaborating with cross-functional teams to understand business requirements, translating them into technical specifications, and delivering high-quality solutions on the Salesforce platform. Your key responsibilities will include leading the technical design and development efforts for the Salesforce Revenue Cloud implementation, customizing and configuring Salesforce applications to meet business needs, developing custom code and integrations using various Salesforce technologies, and implementing best practices for Salesforce development. Additionally, you will provide technical leadership and guidance to a team of developers, troubleshoot and resolve technical issues, and stay updated with Salesforce platform updates and industry trends. To be successful in this role, you should have at least 5 years of strong proficiency in Apex, Visualforce, Lightning Components, and other Salesforce development technologies, hands-on experience with Salesforce Cloud implementation and customization, and in-depth knowledge of Salesforce CRM. You should also possess excellent analytical and problem-solving skills, strong communication and interpersonal skills, and the ability to collaborate effectively with cross-functional teams and stakeholders. Furthermore, you should be able to meet or exceed standards of quality, security, and operability required in a DevSecOps culture, implement and manage CI/CD pipelines for Salesforce development, and hold Salesforce certifications such as Salesforce Certified Platform Developer, Salesforce Certified CPQ Specialist, or Salesforce Certified Technical Architect, which are highly desirable. Additionally, you should be willing to work flexible hours as required by business priorities.,
As a Staff Software Engineer at Blackbaud, you will play a crucial role in all phases of the development lifecycle. You will work on designing, building, and maintaining efficient, reusable, and reliable code. Your proactive suggestions for improvements to applications and processes will enhance the client experience and improve performance. You will participate in Agile development processes and ceremonies, collaborate with other engineers on technical design solutions, and ensure compliance with web standards and accessibility requirements. Additionally, you will keep up to date on the latest technical developments in your area, implement design concepts from the UI/UX team, and maintain robust high-quality code standards throughout the development process. Your responsibilities will also include working closely with product management, scrum master, and other team members to coordinate implementation and provide progress updates at daily standup meetings. Key Responsibilities: - Design, build, and maintain efficient, reusable, and reliable code - Proactively suggest improvements to applications and processes - Participate in Agile development process and ceremonies - Collaborate with other engineers on the technical design of solutions - Keep up to date on the latest technical developments - Ensure compliance with web standards and accessibility requirements - Work closely with product management, scrum master, and other team members - Participate in all Scrum team ceremonies Qualification Required: - 3 to 5 years of experience in designing and developing applications on the Microsoft stack - Experience with common web technologies such as JavaScript/TypeScript, CSS, and HTML - Proficiency in C# and .NET Core - Familiarity with relational databases, SQL, RESTful services, and APIs - Understanding of software engineering best practices and object-oriented development - Experience with Git and continuous integration systems - Familiarity with building software applications in the cloud (Azure/AWS/GCP) is a plus In India Location, Blackbaud's global impact is driven by the incredible talent pool in Hyderabad. The India location serves as a cornerstone of the company's global efforts, fostering innovation and collaboration. The supportive and inclusive environment values contributions and encourages growth, both professionally and personally. Blackbaud offers a hybrid work model that blends remote and in-office work to provide flexibility while supporting personal and professional development. Join Blackbaud in Hyderabad and thrive together!,
As a Manager in Infrastructure Engineering & Cloud Operations, you will lead a team of software engineers focused on site reliability for public cloud-based infrastructure migration. Your main focus will be on quality, process improvement, automation, and engineering capabilities to deliver highly scalable, reliable, secure, and performant applications that meet customer expectations. You are expected to be goal-oriented, independent, motivated, and result-driven, with a proven track record of success and leadership. In this role, you will act as an influencer, team mentor, and player, handling multiple priorities in a dynamic environment with integrity and pragmatism. Key Responsibilities: - Develop and retain a diverse, high-performing team that excels in technical skills and adapts to evolving technologies during the transition to cloud-based applications - Manage daily 24/7 operations, monitor operational metrics, and ensure quick resolution of issues - Utilize advanced system design knowledge to investigate and resolve incidents efficiently - Define application standards and best practices using coding expertise in JAVA, .NET, Node.js, Python, etc. - Lead technical design and planning to ensure timely, budget-friendly, and high-quality application delivery - Implement automation projects aligning with best practices and cloud operating models - Collaborate with vendors to augment workforce capacity as required - Establish key performance indicators (KPIs) to drive success across the software portfolio - Develop stakeholder relationships and ensure seamless processes for meeting SLAs and OLAs - Align with Product Management and Application Engineering on operational needs and product roadmap Requirements: - Hands-on DevOps experience in infrastructure building and enterprise software development lifecycle - Proficiency in Unit Testing, Code Coverage, Static Code Analysis, and Technical Debt Management - Minimum 5 years of relevant IT engineering or support experience with managerial experience - Practical experience with ITIL; familiarity with lean and agile methodologies - Availability on a 24x7x365 basis for production incidents and key customer events,
The Global Payments Operations Analyst is responsible for the accurate and timely execution of global payment transactions across multiple channels, including ACH, wire transfers, credit and debit card payments, integrated payment platforms, and lockbox services. This role ensures operational excellence, compliance with internal controls, and alignment with global banking standards. The analyst will collaborate cross-functionally with internal teams and external banking partners to support daily operations and continuous process improvement. Key Responsibilities Transaction Processing & Monitoring Execute and monitor daily payment transactions including ACH, wire transfers (domestic and international), credit card, debit card, Flywire, PayNearMe, and integrated payment systems. Manage lockbox operations and ensure timely application of incoming payments. Reconcile payment activity and resolve discrepancies in a timely manner. Process credit card chargebacks on various payment platforms. Operational Controls & Compliance Ensure adherence to internal controls, SOX compliance, and regulatory requirements. Maintain documentation and audit trails for all payment activities. Support internal and external audits by providing required documentation and analysis. Banking & Vendor Relationships Liaise with banking partners to resolve payment issues and optimize transaction processing. Coordinate with vendors and internal stakeholders to ensure accurate and timely payments. Process Improvement & Reporting Identify opportunities to streamline payment processes and enhance automation. Develop and maintain operational dashboards and performance metrics. Assist in the implementation of new payment technologies and platforms. Support & Escalation Provide Tier 1 support for payment-related inquiries from internal departments. Escalate complex issues to appropriate stakeholders and follow through to resolution. Qualifications Bachelor’s degree in Finance, Accounting, Business Administration, or related field. 2–4 years of experience in treasury operations, banking, or payment processing. Strong understanding of global payment systems including ACH, SWIFT, Fedwire, card networks, and lockbox services. Proficiency in Excel and ERP systems (e.g., SAP, Oracle, NetSuite). Experience with integrated payment platforms and treasury management systems is a plus. Excellent analytical, organizational, and communication skills. Detail-oriented with a strong sense of accountability and urgency. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Job Summary The Support Operations Associate creates and manages frontline schedules for Customer Support, ensuring alignment with volume forecasts and proactively addressing staffing gaps. They adjust schedules in real time to handle call-outs or coverage changes, monitor adherence, and recommend intraday changes to maintain target response times. They may also oversee email/automated queues and route escalations appropriately. Key Responsibilities Create and manage Customer Support schedules (Calabrio) to meet service levels. Monitor real-time adherence and adjust intraday schedules as needed. Analyze volume trends to support forecasting and staffing model updates. Identify and resolve resource constraints affecting customer response times. Route escalations and schedule requests promptly to the right teams. Support BCDR plans and provide administrative assistance for Support Ops. About Support Operations Support Operations oversees Workforce Management (WFM) , Quality Monitoring (QM) , Knowledgebase programs, and other support-wide initiatives. WFM functions include forecasting, scheduling, and optimizing staff utilization to maximize service while minimizing cost. Qualifications Detail-oriented with proven ability to anticipate and resolve problems. Calm, diplomatic, and effective in high-pressure or diverse situations. 2-4 years of hands-on experience with WFM processes (forecasting, scheduling, intraday management) preferred. Associate or Bachelor’s degree or prior technical troubleshooting experience preferred. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
About The Role As a Senior Software Engineer, you will be involved in all phases of development lifecycle. You should be knowledgeable in object-oriented development and engineering best practices. What You’ll Do Design, build, and maintain efficient, reusable, and reliable code Proactively suggest improvements to applications and processes that enhance the client experience or improve performance Participate in the maintenance and support of the solution Participate in Agile development process and ceremonies Work with the Product Management team to understand and document project requirements Collaborate with other engineers on the technical design of solutions Keep up to date on the latest technical developments in your area Implement design concepts from the UI/UX team. Ensure compliance with Web standards and accessibility requirements. Work closely with product management, scrum master, and other team members to coordinate implementation and provide progress updates at daily standup meetings Ensure that all work meets standards of quality, security and operability. Participate in all Scrum team ceremonies. What You’ll Bring 5 or more years of experience in designing and developing applications on the Microsoft stack Experience with common web technologies – JavaScript/TypeScript, CSS, and HTML Experience with C# and .NET Core Experience with SQL Server and/or Cosmos Db Understanding of software engineering best practices and object-oriented development Experience working with RESTful services and APIs Familiarity with Git and continuous integration systems Familiarity with building software applications in the cloud (Azure/AWS/GCP) a plus Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
About: Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll play a pivotal role in collaborating between our training team and the Product Technology Group to support the building and maintaining of sandbox environments to accompany our virtual instructor-led training experience across multiple products and ensure a delightful client experience. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks. What You Will Be Doing Collaborate with internal teams to define requirements and build and maintain virtual training sandbox environments using technologies like .NET Core, C#, Angular, TypeScript, JavaScript, SQL, Azure, and REST APIs. Develop and maintain database and lab environments to support training needs, ensuring system health, reliability, and security. Troubleshoot and resolve environment-related issues, including customer support escalations. Track and document environment access, procedures, and configurations across Blackbaud software training solutions. Coordinate with Curriculum Leads, Delivery Leads, Operations, IT, and external experts to meet install and environment requirements. Contribute to CI/CD pipelines and cloud-based deployments (Azure DevOps, Azure PaaS). Maintain integrations between core systems (e.g., Docebo Learn, Workday, Blackbaud Engineering System). Administer API documentation libraries using Swagger/OpenAPI (Swashbuckle). Participate in Agile Scrum ceremonies to groom, plan, and deliver work; identify and resolve defects and technical debt. Improve environment quality through standards, testing, monitoring, and proactive alerting. Follow standard operating procedures and maintain process documentation. Collaborate with senior developers and cross-functional teams to meet project goals. What We Will Want You To Have BS in Computer Science or related field. 1–2 years of professional experience in software development. Familiarity with SQL, Microsoft Azure, PowerShell, C#, REST APIs, and web technologies. Understanding of Agile methodologies (Scrum, sprint planning, grooming). Strong attention to detail and ability to work independently. Excellent organizational and communication skills. Basic understanding of relational databases and integration practices. Experience deploying code via CI/CD pipelines is a plus. Exposure to Azure PaaS services and cloud environments preferred. Experience working with international engineering teams. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
About The Role We're looking for a seasoned Software Engineer to design and build high-quality applications using the Microsoft stack. You'll collaborate with product managers, designers, and engineers to deliver scalable solutions, participate in Agile ceremonies, and ensure best practices in coding and design. If you're passionate about creating robust, user-friendly applications and staying ahead of tech trends, this role is for you. What You'll Do Design, build, and maintain efficient, reusable, and reliable code Proactively suggest improvements to applications and processes that enhance the client experience or improve performance Participate in the maintenance and support of the solution Participate in Agile development process and ceremonies Work with the Product Management team to understand and document project requirements Collaborate with other engineers on the technical design of solutions Keep up to date on the latest technical developments in your area Implement design concepts from the UI/UX team. Ensure compliance with Web standards and accessibility requirements. Work closely with product management, scrum master, and other team members to coordinate implementation and provide progress updates at daily standup meetings Ensure robust high quality code standards are maintained in the development process. Participate in all Scrum team ceremonies. What You'll Bring 5 or more years of experience in designing and developing applications on the Microsoft stack Experience with common web technologies JavaScript/TypeScript, CSS, and HTML Experience with C# and .NET Core Experience with SQL Server and/or Cosmos Db Understanding of software engineering best practices and object-oriented development Experience working with RESTful services and APIs Familiarity with Git and continuous integration systems Familiarity with building software applications in the cloud (Azure/AWS/GCP) a plus Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
At Blackbaud, we are committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world. As a Staff Product Manager for YourCause, you will deliver products driving social impact for Blackbaud’s corporate customers. In this role, you’ll partner with cross-functional stakeholders to define market needs and deliver solutions. Working closely with product leadership and engineering, you’ll help execute product strategy and lead purpose-driven innovation. What You’ll Be Doing Drive Product Strategy: Partner with Senior level Product Managers to evolve the product roadmap for key capabilities in the Corporate Social Responsibility space, with a focus on social and corporate sector needs and AI-driven innovation. Customer-Centric Execution: Collaborate with engineering, UX, and stakeholders to define user requirements, write clear and detailed product specifications, user stories and acceptance criteria Measure What Matters: Define success metrics, track adoption and usage, and use data to inform decisions and iterate quickly. Cross-Functional Collaboration: Ensure strong alignment with Engineering, UX, PMO, Marketing, Sales, and Customer Success to deliver cohesive, high-impact solutions. Customer Engagement: Build strong relationships with customers through events, feedback loops, and strategic conversations. What We'll Want You To Have 2+ years’ experience within product management, program management, product marketing, or business development, ideally within a B2B SaaS environment. Excellent communication, collaboration and stakeholder management skills Experience and interest in developing and deploying AI and data-driven approaches in product development with ability to expand on the impact the initiatives had Experience employing the Scaled Agile Framework (SAFe) with demonstratable success. Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
About The Role The cloud network architect will be responsible for designing, implementing and maintaining our cloud-based network solutions. This role involves working closely with cross functional teams to understand business needs and aligning the cloud architecture to optimize performance, security and scalability. What You’ll Do Design and architect secure cloud network solutions in AWS, Azure and Private cloud environments. Develop and enforce cloud network best practices, guidelines and standards Partner with other architects to define the technical strategy across the network and drive the execution with teams. Lead the use of automation to manage and maintain the network infrastructure in public and private cloud environments. Monitoring network performance and implement enhancements to optimize for speed and reliability. Ensure network security in alignment with industry standard best practice through appropriate business measures, including firewalls, intrusion protections systems and encryption etc. Regularly assess and remediate vulnerabilities and threats to the cloud network infrastructure using automation Collaborate with application, infrastructure and security teams to plan and deploy cloud-based network strategies Provide technical support for network related issues and guidance to junior staff in network troubleshooting and optimizations. Create network documentation for network design, configuration and standard operating procedures. Present to technical and non-technical stakeholders on technical strategy and report on network performance. What You’ll Bring 12+ years of experience in network architecture and design with a strong focus on cloud environments. Expert/In-depth knowledge of cloud platforms such as AWS and Azure Experience with networking protocols and technologies in network security practices and tools. Mastery with infrastructure as code (IaC) tools such as Terraform and CloudFormation Proficiency in scripting and automation Ability to work flexible hours as required by business priorities; Available on a 24x7x365 basis when needed for production impacting incidents or key customer events. Preferred Qualifications Relevant certifications (e.g AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect Expert) Cisco Certified Internetwork Expert (CCIE) - Cisco Certified Network Professional (CCNP) Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Blackbaud is the world’s leading provider of software and services for the philanthropic community. We help good takeover! As a member of the Customer Collections Team you’ll spend your day partnering with customers and internal groups to find solutions and seek data to help them get their accounts back in order. Every call is an opportunity for you to provide exemplary customer service and to build relationships with our customers. This is a job that requires attention to detail, finesse and a desire to provide outstanding service. Blackbaud has a strong history of over 30 years in business and our Finance team is growing. Join us, not just for a job, but for a career! Customer Finance Representative Responsibilities Confers with customers by telephone, mail or fax in attempt to determine reason for overdue payment, and secure payment Share responsibility in a phone queue Records information about collection status of customer and status of collection efforts Issues and applies credits to customer accounts according to established procedures Works closely with internal customers to resolve customer inquiries Daily and weekly reporting of results Ushers customer disputes to the proper channels in a timely responsive manner Requirements Must be detail oriented with great communication and organizational skills Must be committed to maintaining a responsive organization Must have word processing experience and confidence when manipulating an Excel spreadsheet SAP experience a plus, however, not required Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The Data Intelligence Center of Excellence is looking for the right candidate to join us as Principal Product Manager, AI and Data Product Platform. This in an incredibly exciting and important role in the Data Intelligence Center of Excellence; this product manager will be responsible for the tech stack that enables our data business transformation, driving step-function improvements in customer outcomes, automation, delightful user experiences, and higher product margins. We're looking for someone with their eyes on the horizon - someone who's able to lay out a big idea and has the drive to make it happen. This individual will be the link between vertical market groups, Centers of Excellence, and our data and application engineering teams. They must understand how to balance customer needs with the needs of the business, demonstrating financial acumen and prudent decision-making. What You’ll Do Own multiple product initiatives and lead teams from ideation through validation, delivery, and delight. Lead adoption of the data mesh framework throughout the organization. Create solutions that work for both the business and our customers. Communicate and build rapport with stakeholders throughout the product development cycle. Work across engineering, design, program management, and other stakeholders to execute product strategy. Provide guidance on the prioritization of product backlogs to guide product teams in developing capabilities. What You’ll Bring 8+ year's experience within Product Management Experience in managing the maturation of platforms that support machine learning at scale. Ability to run multiple initiatives and are comfortable interacting with all levels of an organization. You have a pragmatic understanding of technologies, systems, and tools in an ever-changing environment and can prioritize and support your decisions through data and narrative. Experience with agile development practices, methodologies, and tools. Experience with ADLS, Microsoft Fabric, and Databricks and other data management and analytics tools is a plus. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll have the opportunity to collaborate with our instruction design and instructor team, populate our Blackbaud University Learning Management System (LMS) with various training types, and elevate the client experience within the LMS. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks. We’ll be thrilled if you have experience with the Docebo Learning Suite. What you will be doing: (Job duties and responsibilities) Executing strategies associated with our Learning Management System (LMS) and data infrastructure Supporting and enforcing standard operating procedures Inputting training content from source documents within a set timeframe Verifying that LMS course submissions are complete and accurate Creating and following process documentation Detailed auditing to ensure ongoing system quality Use your exceptional troubleshooting skills to assist our training support team resolve customer issues within the LMS Identify new, more efficient ways to execute daily tasks Responding to customer chats and emails What we will want you to have: (Job requirements and preferences) Bachelor’s degree is preferred, but not required 1-3 years of experience in Learning Management Systems (Docebo Learn LMS experience preferred) Familiar with Agile methodologies (scrum, sprint, grooming etc.) HTML and CSS knowledge preferred Excellent communication skills, both written and oral Ability to work independently in a fast-paced environment Strong attention to details Outstanding organizational and communication skills conducive to collaboration with virtual team members; able to work effectively in a cross-functional environment Must possess an understanding of information technology and relational database applications Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
TBD Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Job Description Manager, Vertical Customer Success Job Objective: The Manager of the Customer Success is responsible for leading, developing, and strategically guiding a team of Customer Success Managers (CSMs) to deliver exceptional customer experiences through scale and automation. This role requires a seasoned leader who can cultivate a team culture of excellence, resilience, and customer-centricity using digital and scaled interactions. The ideal candidate will demonstrate the ability to drive customer success initiatives, influence cross-functional partnerships, and align strategic goals with broader organizational objectives to enhance customer retention, growth, and overall satisfaction. What You Will Do Leadership & Team Development: Oversee a team of Customer Success Managers, providing guidance, mentorship, and professional development to support individual and team growth. Conduct regular performance evaluations, set team goals, and foster an inclusive, collaborative environment. Scaled Customer Engagement Programs: Design and implement scalable customer success programs that deliver proactive, personalized engagement across the customer lifecycle. Leverage digital channels, AI, and automation to reach broader customer segments efficiently. Customer Health & Predictive Insights: Operationalize the use of customer health scores and predictive churn models to drive timely, data-informed interventions. AI-Driven Customer Success: Champion the adoption of AI tools to enhance customer interactions, automate routine tasks, and deliver intelligent recommendations. Customer Success Metrics & Reporting: Define, track, and report on Customer Success metrics, such as Net Promoter Score (NPS), customer health scores, and revenue retention metrics (NRR and GRR), to track progress and continuous improvement of our digital and optimization initiatives. What You Will Bring 7+ years of experience in a customer-facing role within a B2B SaaS environment, including 3+ years in a management capacity with direct reports. Demonstrated success in leading and developing a high-performing team, with measurable improvements in customer success metrics. Ability to drive cross-functional collaboration, manage complex customer relationships, and align team objectives with broader organizational goals. Strong analytical and strategic planning skills, with the ability to interpret data, assess performance, and make data-driven decisions. Skilled in optimizing digital touchpoints and customer journeys. Strong proficiency in interpreting customer health scores, churn models, and predictive analytics. Ability to translate insights into actionable strategies and interventions. Experience designing and executing scaled engagement programs (e.g., tech-touch, digital success). Familiarity with segmentation strategies and lifecycle-based interventions. Experience implementing AI-driven workflows or personalization strategies. Core Competencies Leadership & Development: Inspire, mentor, and lead the team, driving continuous improvement and excellence. Operational Strategy & Execution: Set and execute strategic plans focused on customer engagement, retention, and satisfaction. Cross-functional Collaboration & Influence: Act as a key advocate for customers, influencing cross-departmental initiatives to align with customer needs and outcomes. At Blackbaud, we are committed to fostering an environment where leadership, customer success, and innovation intersect. If you are ready to make an impact, lead strategic growth, and contribute to a team that makes a difference, we would love to hear from you. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.