LMS Administrator

Role & responsibilities

• LMS Administration Responsibilities

• Uploading and managing course content, ensuring proper formatting and accessibility. 
• Troubleshooting technical issues related to the LMS platform and providing user support. 
• Prepare reports of training performance for individual departments, run reports both standard and ad hoc, streamline report functionality, run queries for ad hoc requirements
• Provides customer support to all LMS users as needed for functional issues.
• User Management-troubleshooting access to the site and courses
• Approving Training Credit orders, help with voucher association and voucher updates.

• Ecommerce Responsibilities:

• Managing subscription models for recurring access to courses or content libraries. 
• Generating accurate purchase orders with detailed specifications, quantities, delivery dates, and payment terms. 
• Monitoring the status of purchase orders, ensuring timely delivery, and resolving any discrepancies
• Analyzing sales data to predict future demand and generate purchase orders accordingly
• Processing orders and transaction
• Managing Investment Training Budget
• Overseeing the budget allocated for training programs. Ensuring expenses stay within budget.

• Required skills:

• Proficiency in a Learning Management System (LMS) such as NetExam
• Strong technical skills in database management.
• Excellent communication and customer service skills for user support. Must be fluent in written and spoken English
• Data analysis and reporting abilities to track performance and identify trends. 
• Solid technical skills including understanding of directory, file structures, and systems.
• Strong problem-solving skills to support and maintain quality Learning & Development outputs.
• Ability to gain new technical skills quickly.
• Ability to manage a large and diverse number of technical tasks and issues with tact and persistence.
• Excellent written and verbal skills for the purpose of documentation development, editing and communication.
• Ability to develop alternative plans when faced with obstacles or setbacks.
• Highly detail oriented, self-motivated and self-managed.
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening: Listen to understand the customer's needs
• Adaptability: Be able to work with different communication styles
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• The ability to manage projects, including planning and execution.

Experience:

• 2+ years of experience working with Learning Management Systems is preferred
• Experience working with international teams
• Experience - A good understanding of modern learning technologies and tools
• Must be fluent in English
• Strong written, and group communication skills are required

Preferred candidate profile

Perks and benefits