LMS Administrator

Candidate Specifications

• Candidate should have overall 10 + years and relevant 2+ years of experience in LMS administration or related system administration role.
• Proficiency in LMS platforms (e.g., Paylocity, Cornerstone, SuccessFactors, Moodle, etc.).
• Experience in healthcare, revenue cycle, or highly regulated industry.
• Familiarity with SCORM, xAPI, and eLearning standards.
• Experience with data visualization or business intelligence tools.
• Knowledge of adult learning principles and instructional design best practices.
• Serve as the primary administrator of the LMS, ensuring system stability, security, and uptime. Manage system configuration, user roles, permissions, and workflows.
• Coordinate with the LMS vendor for system updates, releases, and troubleshooting. Upload, test, and configure eLearning courses, curricula, and other training materials.
• Assign courses and learning paths based on organizational, compliance, or leadership requirements. Ensure content is current, accurate, and aligned with EMS|MCs learning strategy. Collaborate with instructional designers, subject matter experts, and vendors to support course delivery.
• Develop and deliver regular and ad-hoc reports on course completion, compliance, and learner engagement.
• Provide insights to the L&D team and business leaders to measure training effectiveness and inform decision-making.
• Maintain accurate training records to ensure compliance with federal, state, and industry requirements.
• Manage and resolve LMS-related support tickets in a timely manner, escalating complex issues as needed.
• Provide user support and training for employees, managers, and administrators. Create job aids, FAQs, and training resources to improve user adoption and self-service
• Establish and maintain LMS standards, policies, and procedures. Identify opportunities for system optimization and process improvement.
• Ensure consistent application of naming conventions, tagging, and metadata for easy search and reporting.
• Monitor and evaluate emerging LMS trends, tools, and features to recommend enhancements.
• Act as a champion for the learner experience by collecting and responding to feedback to continuously improve the LMS environment.
• Support compliance training initiatives (e.g., harassment, security, healthcare, or other required trainings).
• Ensure accurate tracking and reporting for audits or regulatory purposes.

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