Lead - Business Systems Services

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Core HR, Compensation and Absence functional knowledge

Summary:

We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Technical Skills

• Inbound and Outbound EIBs
• Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates)
• Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects)
• Document Transformation
• Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration)

Responsibilities:

• Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend
• Work with various third-party vendors including Payroll Vendors, Learning ProvidersExpert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS
• Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups
• Experienced in end-to-end implementation through different phases including Discovery sessions, Planning, Documentations, Build, E2E testing, Deployment and Hypercare

Reporting and Analytics:
● Design and generate customized reports and dashboards to support HR and business decision-making● Utilize Workday reporting tools to extract and analyze HR data for various stakeholders

Workday System Configuration:
● Basic Configuration knowledge on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules.● Basic implementation knowledge on maintaining business process configurations, security settings

System Optimization:
● Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements● Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system

User Support and Training:
● Provide ongoing support to end-users, addressing system-related inquiries and issues● Develop and conduct training sessions for HR and other relevant teams to ensure efficient and effective use of the Workday system

Data Management:
● Manage data integrity by conducting regular audits and implementing best practices for data governance● Work on data migration and integration projects to ensure seamless flow of information across the organization

System Upgrades and Maintenance:
● Stay informed about Workday updates, releases, and new features● Plan and execute system upgrades, ensuring minimal disruption and maximum utilization of new functionalities

Collaboration:
● Collaborate with cross-functional teams to understand requirements and implement solutions that align with organizational goals

Compliance and Security
● Ensure that the Workday system is in compliance with relevant data protection and security regulations.● Monitor and address any security vulnerabilities or risks related to the Workday system

Qualifications

● Total experience of 5-8 years
● Bachelor's degree in Information Technology, Business Administration, or a related field● Proven experience as a Workday HCM system analyst, with in-depth knowledge of Workday Integrations, reporting, configuration and customization● Strong understanding of HR processes and best practices● Excellent analytical and problem-solving skills● Effective communication and interpersonal skills● Ability to work independently and collaboratively in a team environment● Experience with data management, reporting, and analytics within the Workday platform.● Knowledge of relevant data protection and security regulations● Workday certification is a plusIf you are a detail-oriented and proactive individual with a passion for optimizing HR systems, we invite you to apply for this exciting opportunity to contribute to the success of our organization.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.