Lead - Business Systems Services

We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health, scalability, and performance of our Salesforce platform.
This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex, Flows, SOQL) while collaborating with business teams to deliver high-impact solutions.

Key Responsibilities

Core Salesforce Administration & Development

• Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries
• Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation
• Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team
• Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices
• Monitor system performance, integrations, and error handling

Business Engagement & Solution Design

• Partner with business users to understand requirements and translate them into technical solutions
• Implement automation and process improvements to streamline GTM workflows
• Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.)
• Maintain high standards for data integrity, governance, and security

Continuous Improvement & Innovation

• Evaluate Salesforce releases and AppExchange solutions for potential adoption
• Identify opportunities for optimization in Apex, Flows, and integrations
• Provide technical guidance and mentoring to junior admins or analysts
• Document solutions, configurations, and custom code for maintainabilityQualifications

• 5+ years Salesforce administration and development experience
• Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools
• Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred
• Strong understanding of Salesforce security, data model, and API integrations
• Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory
• Strong analytical, problem-solving, and troubleshooting skills
• Bachelor s degree in Computer Science, Information Systems, or related field

Preferred Experience

• Building and maintaining integrations via APIs or middleware
• Working with large data sets and optimizing queries for performance
• Exposure to ERP systems or enterprise GTM processes
• Experience delivering medium-to-large scale Salesforce projects end-to-end