Lead, Business Operations - Client and Partner Development

Company Overview

What You’ll Do

• Serve as a strategic partner and internal consultant, lending structured analytical thinking and perspective to business leaders across the organization to drive operational excellence.
• Present solutions and recommendations to executive leadership and influence decision-making to achieve business objectives.
• Build out operational analytics and intelligence, design and deliver dashboards and reports, and use Objectives and Key Results goal-setting frameworks (OKR) to support short- and long-term operational goals.
• Support new GTM motion exploration and pilot programs — translating market research, customer insights, and pipeline data into actionable strategies that inform revenue and resourcing plans.
• Execute strategic internal projects driving operational improvement, transformational change within functions and across the organization, growth, and other internal goals.
• Own project details, from the creation of business cases and roadmaps, managing scope, budgets, schedules, resource allocations and stakeholders.
• Identify risks proactively, mitigate issues, and use metrics to track progress and ensure successful execution.
• Conduct targeted market research to gather industry insights, benchmark competitors, and inform strategic initiatives.
• Produce KPI dashboards, presentations, proposals, and reports for executive-level audiences.
• Support the CPD annual budgeting and quarterly forecasting cycles — gather inputs from sub department leads, prepare financial templates, analyze current-year run rates, and support top down target setting in coordination with leadership.
• Contribute to specific elements within the budgeting process such as revenue submissions, alignment with 5-year planning updates, and ensuring smooth approval workflows with CPD leadership.
• Partner with Finance counterparts to ensure consistency of assumptions and submissions, bridging operational and financial planning seamlessly; review P&L performance on a recurring basis to evaluate actuals vs. budget for CPD-owned components and inform course corrections with leadership buy-in as needed.
  

What You’ll Need

• The ideal candidate will have 7+ years of strategic program management or consulting experience, preferably with a background in finance or technology. This individual must be an organized, process-oriented problem-solver who can multi-task and manage competing interests. A bachelor’s degree in computer science, engineering, or finance/economics, with a strong record of academic achievement is required and an MBA is preferred. Strong PowerPoint and Excel skills are mandatory.
  

Competency

• Strategic Thinking: Ability to develop frameworks, align stakeholders, and focus on high-impact 80/20 opportunities.
• Problem Solving & Analytical Ability: Strong data interpretation skills with a focus on structured decision-making.
• Process Governance & Optimization: Ability to synthesize unstructured task lists into clear, repeatable steps which can be easily explained and formalized with the organization. Interpersonal & Communication Skills: Ability to influence, persuade, and present effectively to senior stakeholders.
• Ownership Mentality: Self-starter with a “roll up your sleeves” approach who thrives in fast-paced environments and can multi-task and manage competing priorities.
• Market Orientation: Curiosity about market trends, competitive intelligence, and GTM strategy development
• Financial Acumen: Comfort interpreting P&L data, forecasting trends, and connecting operational levers to financial outcomes is a plus.