Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

Functional Description:

The primary purpose of this role requires management of Procurement Operations and Customer Experience group for Marketing support unit & Global Network business and related activities like PR creation, pay support, budget management, Vendor management and reporting activities. The incumbent will be required to closely work with various stakeholders across Business LFOs/IOs, Marketing, Global Network and GSM teams. The role will require strong focus on generating efficiencies, accelerating payment processes, project management and ensuring overall governance

Academic Background:

Chinese Language specialist / Graduate / Post-Graduate / MBA with minimum 1 years of relevant experience in Procure to Pay domain

Responsibilities:

The incumbent will be responsible for :

1. Creation of Purchase Orders, Invoice submission

2. Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution.

3. Reporting and analytics

4. Month and year close activities

5. Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines.

6. Vendor Management

7. Responding to the email queries from stakeholders

8. Adherence to the compliance to policies & internal controls

9. To participate in standardization and continuous improvement initiatives as well as other business partner initiatives.

10. To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Functional Knowledge:

• High proficiency in MS-Office applications, Oracle Applications , Ariba
• Responsible for owning & maintaining financial/data integrity, compliance with internal service level agreements (SLA), guidelines, accounting policies and regulatory requirements as applicable.
• The incumbent will be required to have strong Procure to Pay process knowledge, policy awareness & control mindset with ability to read, interpret various contractual terms/SOWs and apply to function and activities.
• Knowledge of Marketing & Promotion & AXP Network / Card Business
• Strong communication, relationship management & collaboration skills while closely working with various stakeholders across Marketing, Controllership, Business Finance, Audit and Control groups.

Additional:

• Excellent executive presence with strong communication skills including presentation, verbal and written communication,
• Flexibility to work with different countries (time-zones), groups, and business environment
• Analytical and problem-solving skills to identify and resolve queries
• Demonstrated ability towards troubleshooting and query resolution.
• Ability to empathize with the customer
• Quick learner, an eye for detail and ability to work during ambiguity.
• Should be able to work independently with minimal supervision.
• Policy awareness & control mindset with ability to read, interpret various contractual terms/SOWs and apply to function and activities
• The incumbent should have sound knowledge of procurement and payable process

Technical Skills/Capabilities:

• Chinese Language Specialist
• Knowledge of MS Office tools e.g. Word, PowerPoint, Excel.
• Working knowledge of Procurement tools like Oracle, Ariba etc. would be an advantage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.