Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Global Services (GS) brings together the company’s external and internal servicing functions.

SABE

Sales and Business Enablement (SABE) is an internal servicing team within GSG providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance.

Responsibilities:

The position provides a unique opportunity for an individual to build his/her skill across reporting and analytics. Specifically, the position will be responsible for development & ongoing delivery of Performance Reporting & Insights Suite within Global Merchant & Network Services. This role places a focus on ability to think analytically and rationally, to synthesize complex data & deliver reporting, incentive calculation for sales colleagues in GMNS business .

Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance

• Ensure strict adherence of control and compliance and related policies
  
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
  
• Understand complex operational systems and business intelligence tools, sales
  
• Platforms for developing efficient, insightful products and offerings for customers
  
• Look for efficiencies through automation
  
• Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
  
• Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
  
• Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
  
• Good communication skills and ability to work with stakeholders across different geographical locations
  

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
  
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
  
• Ability to interpret insights to derive strong requirements and prioritization based on data.
  
• Strong people relationship building, management and influencing skills
  
• Exceptional verbal, written, and interpersonal communication skills
  
• Engage with key stakeholders to drive initiatives to enhance sales experience.
  
• Automate and standardize reporting processes
  

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
  
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
  
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  
• Lead with a digital mindset and deliver the world’s best customer experiences every day
  

Minimum Qualifications

Past Experience

0-3 years relevant experience with excellent knowledge of Reporting, Incentive Processing and Visualization tools

Functional

• Understanding of sales business process
  
• Exposure to new BI tools with strong coding knowledge
  
• Analytics & reporting domain experience

Technical

• Analytics & Insights & Targeting

• Strong Python, SQL
  
• Basic Statistical Knowledge: Hive/ML techniques
  
• Advanced data manipulation & automation skills
  
• Data visualization
  

Preferred:

• Data Analytics , Automation experience 
  

Platforms

• Big Data Platforms: Cornerstone
  
• Visualization Platforms: Tableau, Power BI
  
• Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
  
• Amex Platform Knowledge: CS/ CODL/ LUMI
  

Behavioral

Enterprise Leadership Behaviors

• Set The Agenda:

  Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You:

  Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It The Right Way:

  Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities