Key Account Manager

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About Story Digital:

Story Digital is a creative-first advertising agency that blends storytelling with strategy to help brands grow and stand out. From digital campaigns to content strategy, we craft ideas that connect, convert, and create impact.

Key Account Manager

Role Overview:

Key Account Manager

Key Responsibilities:

Client Management & Strategy

• Serve as the primary point of contact for key clients, ensuring seamless communication and relationship management.
• Understand client goals, challenges, and opportunities to develop impactful digital and creative strategies.
• Provide proactive solutions and recommendations to drive client success.

Campaign Execution & Coordination

• Manage projects end-to-end — from briefing and execution to performance reporting.
• Work cross-functionally with creative, design, strategy, and media teams to ensure timely and high-quality deliverables.
• Maintain clear documentation of briefs, revisions, and approvals.

Upselling & Business Growth

• Identify cross-selling and upselling opportunities within existing client accounts.
• Present new ideas, services, and campaign extensions to enhance brand performance.
• Support business growth by deepening client partnerships and driving incremental revenue.

Performance & Reporting

• Track KPIs, campaign metrics, and client satisfaction.
• Present monthly/quarterly reports with insights and growth recommendations.
• Ensure client expectations are consistently met or exceeded.

Requirements:

• 3–5 years of experience in

  client servicing / account management

  in a digital or advertising agency.
• Strong understanding of

  digital marketing, media strategy, and campaign analytics.

• Proven experience in

  upselling / business expansion

  within existing accounts.
• Excellent communication, presentation, and relationship-building skills.
• Strong project management and problem-solving abilities.
• Proactive, self-driven, and comfortable working in a fast-paced creative environment.

Why Join Story Digital:

• Work with leading brands and creative minds.
• A culture that values ownership, collaboration, and innovation.
• Competitive compensation —

  best for the best.

• A chance to grow client relationships and your own career.

farzana.qayoom@storydigital.in/careers@storydigital.in