Job Title: Customer Support Executive (Full-Time) Location: Sector 17, Gurgaon, Haryana Working Hours: 10:00 AM – 7:00 PM | Monday to Saturday Job Type: Full-time Work Mode: In-person Job Summary: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers and vendors through phone, email, and chat. You will be the first point of contact for resolving queries, ensuring a smooth and professional support experience. Key Responsibilities:  Provide timely and professional customer/vendor support via phone, email, and chat.  Resolve customer queries and issues effectively and efficiently.  Maintain a high level of customer satisfaction through excellent service.  Collaborate with internal teams to ensure issues are resolved.  Understand and navigate transportation logistics and operational processes.  Update and maintain MIS (Management Information System) reports on a regular basis.  Perform accurate and timely data entry of operational information.  Manage docket slip entry, ensuring all shipments are logged and tracked correctly. Skills & Requirements:  Experience: 1 – 2 years of experience in customer service (mandatory)  Education: Bachelor’s degree (preferred)  Languages: Proficiency in English (required) and Hindi (preferred)  Strong communication and interpersonal skills  Basic familiarity with transportation logistics.  Ability to manage multiple communication channels (calls, emails, chat) Job Type: Full-time Pay: Up to ₹20,000.00 per month Schedule: Day shift Night shift Rotational shift Language: Hindi (Preferred) Work Location: In person

Job Title: Key Account Manager – Logistics (Individual Contributor Role) Location: Gurgaon Department: Key Accounts / Customer Success Reporting To: Regional Head – Key Accounts Experience: 1-2 Years (in Logistics, Supply Chain, or Transportation preferred) About the Role We are looking for a proactive and customer-focused Key Account Manager (KAM) who will be the single point of contact for handling client relationships in an individual contributor capacity. The KAM will be responsible for resolving client complaints, addressing queries and operational concerns, and ensuring client satisfaction via phone, email, and other communication channels. Additionally, the KAM will play a critical role in growing wallet share from existing clients through upselling, cross-selling, and identifying new business opportunities within existing accounts. Key Responsibilities Client Relationship Management Serve as the primary contact for assigned key clients; manage all inbound communication related to service, queries, escalations, and complaints. Build and maintain strong, long-lasting client relationships. Understand client requirements thoroughly and coordinate with internal departments for swift resolution. Ensure regular follow-ups and prompt closure of issues raised. Operational Support & Issue Resolution Proactively monitor shipments, operations, and service metrics to anticipate and address potential issues. Liaise with operations, billing, and support teams to ensure smooth execution of client requirements. Maintain detailed records of all client communications, issues, and resolutions. Account Growth & Wallet Share Expansion Identify and explore opportunities to increase the scope of business with existing clients. Work closely with the sales and pricing teams to pitch new lanes, services, or value-added solutions. Track client volumes and trends to recommend initiatives that support revenue growth. Reporting & Analysis Prepare and present periodic reports on account health, issue resolution status, and revenue performance. Analyze client behavior and shipment data to identify gaps and improvement opportunities. Qualifications & Skills: Graduate 1-2 years of experience in key account management, customer success, or client servicing in logistics or related industries. Good verbal and written communication skills in English and Hindi. Strong problem-solving abilities and attention to detail. Proficiency in Microsoft Excel, Word, PowerPoint, and CRM tools. Self-driven, disciplined, and capable of working independently. --- What We Offer A collaborative and dynamic work environment. Opportunity to work with leading clients across industries. Exposure to end-to-end logistics and supply chain functions. This is an Individual Contributor role with no team management responsibility. The role demands high ownership and accountability for client satisfaction and account growth. Job Type: Full-time Pay: Up to ₹40,000.00 per month Schedule: Day shift Work Location: In person

Requirements: Bachelor’s degree in HR, Business Administration, or related field. 1–3 years of experience in HR/Admin, preferably in logistics or supply chain industry. Proficiency in MS Office (Word, Excel). Strong organizational and communication skills. Ability to multitask and handle pressure in a fast-paced environment. Job Description Assist in end-to-end recruitment: scheduling interviews, on boarding new hires, and maintaining candidate databases. Handle joining formalities, manage employee documentation. Maintain and update employee records (attendance, leaves, personal files). Support payroll processing by sharing attendance and leave records on time. Coordinate training and employee engagement activities. Handle employee exit formalities. Manage daily office operations (stationery, cleanliness). Maintain records of company assets (laptops, ID cards). Coordinate with vendors for facility services and maintenance. Keep track of branch requirements for the stationery. Maintain proper documentation, filing, and record-keeping. Job Types: Full-time, Permanent Pay: Up to ₹18,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: hr and admin: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Job Summary: We are looking for a dedicated and reliable Pantry Boy who will be responsible for maintaining the office pantry, serving refreshments, and ensuring cleanliness and hygiene across the office premises. The ideal candidate should be well-mannered, punctual, and capable of handling pantry and housekeeping responsibilities. Key Responsibilities: Pantry Duties: Prepare and serve tea, coffee, and other beverages to staff and visitors. Serve snacks, lunch, and water in an organized and timely manner. Maintain cleanliness and hygiene in the pantry area. Keep track of pantry stock (tea, coffee, sugar, milk, snacks, etc.) and inform the Admin for replenishment. Housekeeping Duties: Clean and maintain office premises, including floors, desks, windows, and washrooms. Dust and sanitize furniture, equipment, and common areas. Ensure waste disposal and cleanliness standards are followed. Requirements: Prior experience as a Pantry Boy/Housekeeping staff preferred. Basic knowledge of hygiene and cleanliness standards. Ability to work independently and follow instructions. Physically fit and able to manage cleaning and serving tasks. Good behavior, honesty, and punctuality are must. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Shift availability: Day Shift (Preferred) Work Location: In person Expected Start Date: 15/07/2025

Job Summary: We are looking for a dedicated and reliable Pantry Boy who will be responsible for maintaining the office pantry, serving refreshments, and ensuring cleanliness and hygiene across the office premises. The ideal candidate should be well-mannered, punctual, and capable of handling pantry and housekeeping responsibilities. Key Responsibilities: Pantry Duties: Prepare and serve tea, coffee, and other beverages to staff and visitors. Serve snacks, lunch, and water in an organized and timely manner. Maintain cleanliness and hygiene in the pantry area. Keep track of pantry stock (tea, coffee, sugar, milk, snacks, etc.) and inform the Admin for replenishment. Housekeeping Duties: Clean and maintain office premises, including floors, desks, windows, and washrooms. Dust and sanitize furniture, equipment, and common areas. Ensure waste disposal and cleanliness standards are followed. Requirements: Prior experience as a Pantry Boy/Housekeeping staff preferred. Basic knowledge of hygiene and cleanliness standards. Ability to work independently and follow instructions. Physically fit and able to manage cleaning and serving tasks. Good behavior, honesty, and punctuality are must. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Shift availability: Day Shift (Preferred) Work Location: In person Expected Start Date: 15/07/2025

Roles & Responsibilities 1. Driver Management Recruit, onboard, and manage a team of drivers for various vehicle types. Ensure all driver documents (license, ID, background checks, etc.) are valid and up-to-date. Enforce compliance with company policies and government regulations. Handle and resolve driver grievances efficiently to maintain discipline and team morale. 2. Vehicle Maintenance Plan and oversee routine servicing and timely repairs of all fleet vehicles to minimize downtime. Maintain detailed service records and ensure all vehicles are roadworthy and compliant with safety standards. Coordinate with service vendors for quality and cost-effective maintenance work. 3. Fuel Management Monitor daily fuel usage and maintain accurate fuel logs. Identify fuel-saving opportunities and implement measures to control fuel expenses. Work with drivers to reduce idling and unauthorized usage. 4. Vehicle Tracking & Trip Monitoring Track all vehicles in real time using GPS systems to ensure route adherence. Monitor loaded vehicles to prevent unnecessary stops or halts during transit. Ensure timely delivery and efficient utilization of fleet capacity. 5. Experience Requirements Must have hands-on experience in managing and operating a fleet of commercial vehicles including: Eicher 22 ft, 20 ft, 14 ft Pickup Bolero Tata Ace Should be familiar with the operational, maintenance, and compliance aspects of these vehicle types. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Leave encashment Application Question(s): Have you handled the maintenance and upkeep of commercial vehicles like Eicher (22 ft, 20 ft, 14 ft), Pickup Bolero, and Tata Ace? "Do you have driver connections or a driver network for vehicles like Eicher (22 ft, 20 ft, 14 ft), Pickup Bolero, and Tata Ace? Work Location: In person

Roles & Responsibilities 1. Driver Management Recruit, onboard, and manage a team of drivers for various vehicle types. Ensure all driver documents (license, ID, background checks, etc.) are valid and up-to-date. Enforce compliance with company policies and government regulations. Handle and resolve driver grievances efficiently to maintain discipline and team morale. 2. Vehicle Maintenance Plan and oversee routine servicing and timely repairs of all fleet vehicles to minimize downtime. Maintain detailed service records and ensure all vehicles are roadworthy and compliant with safety standards. Coordinate with service vendors for quality and cost-effective maintenance work. 3. Fuel Management Monitor daily fuel usage and maintain accurate fuel logs. Identify fuel-saving opportunities and implement measures to control fuel expenses. Work with drivers to reduce idling and unauthorized usage. 4. Vehicle Tracking & Trip Monitoring Track all vehicles in real time using GPS systems to ensure route adherence. Monitor loaded vehicles to prevent unnecessary stops or halts during transit. Ensure timely delivery and efficient utilization of fleet capacity. 5. Experience Requirements Must have hands-on experience in managing and operating a fleet of commercial vehicles including: Eicher 22 ft, 20 ft, 14 ft Pickup Bolero Tata Ace Should be familiar with the operational, maintenance, and compliance aspects of these vehicle types. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Leave encashment Application Question(s): Have you handled the maintenance and upkeep of commercial vehicles like Eicher (22 ft, 20 ft, 14 ft), Pickup Bolero, and Tata Ace? "Do you have driver connections or a driver network for vehicles like Eicher (22 ft, 20 ft, 14 ft), Pickup Bolero, and Tata Ace? Work Location: In person

Job Title: Customer Support Executive ( From Courier Industry Only) Location: Sector 17, Gurgaon, Haryana Working Hours: 10:00 AM – 7:00 PM | Monday to Saturday Job Type: Full-time Work Mode: In-person Job Summary: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers and vendors through phone, email, and chat. You will be the first point of contact for resolving queries, ensuring a smooth and professional support experience. Key Responsibilities:  Provide timely and professional customer/vendor support via phone, email, and chat.  Resolve customer queries and issues effectively and efficiently.  Maintain a high level of customer satisfaction through excellent service.  Collaborate with internal teams to ensure issues are resolved.  Understand and navigate transportation logistics and operational processes.  Update and maintain MIS (Management Information System) reports on a regular basis.  Perform accurate and timely data entry of operational information.  Manage docket slip entry, ensuring all shipments are logged and tracked correctly. Skills Required:-  Experience: 1 – 2 years of experience in customer service (mandatory)  Education: Bachelor’s degree (preferred)  Languages: Proficiency in English (required) and Hindi (preferred)  Strong communication and interpersonal skills  Basic familiarity with transportation logistics.  Ability to manage multiple communication channels (calls, emails, chat) Job Type: Full-time Pay: Up to ₹20,000.00 per month Application Question(s): Which courier or logistics companies have you previously worked with or have experience in? Work Location: In person

Job Title: Customer Support Executive ( From Courier Industry Only) Location: Sector 17, Gurgaon, Haryana Working Hours: 10:00 AM – 7:00 PM | Monday to Saturday Job Type: Full-time Work Mode: In-person Job Summary: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers and vendors through phone, email, and chat. You will be the first point of contact for resolving queries, ensuring a smooth and professional support experience. Key Responsibilities:  Provide timely and professional customer/vendor support via phone, email, and chat.  Resolve customer queries and issues effectively and efficiently.  Maintain a high level of customer satisfaction through excellent service.  Collaborate with internal teams to ensure issues are resolved.  Understand and navigate transportation logistics and operational processes.  Update and maintain MIS (Management Information System) reports on a regular basis.  Perform accurate and timely data entry of operational information.  Manage docket slip entry, ensuring all shipments are logged and tracked correctly. Skills Required:-  Experience: 1 – 2 years of experience in customer service (mandatory)  Education: Bachelor’s degree (preferred)  Languages: Proficiency in English (required) and Hindi (preferred)  Strong communication and interpersonal skills  Basic familiarity with transportation logistics.  Ability to manage multiple communication channels (calls, emails, chat) Job Type: Full-time Pay: Up to ₹20,000.00 per month Application Question(s): Which courier or logistics companies have you previously worked with or have experience in? Work Location: In person

Manage day to day operations of the branch, handle team performance, attendance and productivity. Maintain records, reports and daily branch MIS, Coordinate with Head Office for reporting and compliance. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person

As a Branch Manager, you will be responsible for overseeing the overall functioning of the branch. This encompasses supervising the team, monitoring day-to-day operations, and ensuring proper record-keeping. The role requires strong leadership skills to effectively manage the branch and drive performance. This is a Full-time position that will involve strategizing, planning, and executing various initiatives to meet branch goals and targets. The Branch Manager plays a crucial role in fostering a positive work environment, developing team members, and ensuring customer satisfaction. Key responsibilities include managing staff schedules, conducting performance evaluations, and implementing policies and procedures to enhance operational efficiency. The Branch Manager is also tasked with resolving customer issues, overseeing financial activities, and collaborating with other departments to achieve organizational objectives. The ideal candidate for this role should possess excellent communication skills, leadership abilities, and a strategic mindset. A proven track record in branch management or a related field is preferred. If you are a dynamic individual with a passion for leading teams and driving results, we invite you to apply for this exciting opportunity.,

Job Title: In-House Software Implementation Executive Location: Gurgaon Experience: 1–3 years in logistics/courier operations Skills Required: Advance Excel proficiency, training & communication, system rollout, logistics/courier process knowledge Job Description: conducting staff training sessions, and ensuring compliance with software usage protocols. The candidate We are seeking a dedicated and tech-savvy professional to implement and roll out internal software solutions across all branches. The role involves coordinating with branch teams to ensure smooth integration with existing logistics/courier operations,must be proficient in Excel and possess prior experience in the logistics or courier industry. Key Responsibilities: · Implement and deploy in-house software systems across company branches. · Train branch-level staff on the new system, features, and workflows. · Ensure smooth adoption by addressing on-ground technical or usage issues. · Monitor system usage and ensure process compliance. · Work closely with operations and other branches to align the software with logistics workflows. · Generate and analyze Excel reports related to system performance or usage. · Gather feedback for improvements and report technical issues to the development team. Qualifications: · Graduate · 1+ years of experience in logistics/courier operations or software implementation. · Strong working knowledge of MS Excel. · Excellent communication and troubleshooting skills. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Leave encashment Work Location: In person