Key Account Manager-(Courier Industry Experience Only)

The Key Account Manager - Logistics role based in Gurgaon within the Key Accounts / Customer Success department, reports to the Regional Head - Key Accounts. With 1-2 years of experience in Logistics, Supply Chain, or Transportation, you will serve as the primary contact for key clients, handling communication, resolving complaints, and ensuring client satisfaction through various channels. Your responsibilities include building strong client relationships, coordinating with internal teams for issue resolution, and monitoring operational metrics to address potential issues proactively. You will play a critical role in growing wallet share from existing clients by identifying new business opportunities, upselling, and cross-selling. Collaborating with sales and pricing teams, you will pitch new services and solutions to expand the scope of business. Additionally, you will prepare periodic reports on account health, revenue performance, and analyze client behavior and shipment data to drive improvements. To excel in this role, you should possess a Graduate degree and 1-2 years of experience in key account management or client servicing within logistics or related industries. Strong verbal and written communication skills in English and Hindi are necessary, along with problem-solving abilities, attention to detail, and proficiency in Microsoft Excel, Word, PowerPoint, and CRM tools. This is an Individual Contributor role with a focus on client satisfaction, account growth, and no team management responsibilities. As part of our team, you will experience a collaborative work environment, work with leading clients across industries, and gain exposure to end-to-end logistics and supply chain functions. This full-time position offers a day shift work schedule and requires in-person presence at the Gurgaon location.,