Key Account Manager

Location: Okhla Phase 1, Delhi Experience: 2 to 4 About Story Digital: Story Digital is a vibrant new age advertisement agency dedicated to crafting compelling campaigns and delivering exceptional client service. We combine creativity with data-driven strategies to help brands tell their stories effectively. Job Description: We are seeking a proactive and client-focused Key Account Manager to join our team. You will be the main point of contact for key clients, responsible for managing relationships, ensuring client satisfaction, and driving business growth through strategic account management. Key Responsibilities: Manage and nurture long-term relationships with assigned key clients. Understand client objectives and challenges to deliver customized digital marketing solutions. Serve as the liaison between clients and internal teams, ensuring smooth execution of campaigns and projects. Monitor account performance and provide regular reports and insights to clients. Identify upselling and cross-selling opportunities within client accounts. Resolve client issues promptly and escalate when needed to maintain high satisfaction levels. Collaborate closely with sales and marketing teams to align client strategies with company goals. Maintain accurate client documentation, contracts, and renewal schedules. Show more Show less