Key Account Manager

About Shopflo

At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.

Team & Role

Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~50 people now (with team members joining from Livspace, Gupshup, Setu, etc.). We are located in HSR Layout, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we’re just getting started!

As a Key Account Manager, you'll drive growth and build strong relationships by managing and maximizing key client accounts for long-term success.

What you will do

Account Strategy:

• Develop and execute comprehensive account plans, including goals, objectives, and strategies with the customer
• Conduct regular business reviews with key stakeholders to assess performance and identify areas for improvement
• Collaborate with internal teams to ensure seamless delivery of products and services
• Forecast and track key account metrics, including revenue, & customer satisfaction

Relationship Building:

• Develop deep relationships with key stakeholders at our top accounts
• Proactively engage with customers to understand their business needs and challenges
• Build trust and credibility through consistent communication and follow-through

Revenue Generation:

• Identify and pursue upselling and cross-selling opportunities within existing accounts
• Negotiate contracts and pricing to maximize revenue, profitability and generate LTV

Customer Success:

• Drive customer success by guiding clients through their journey from Go Live → Activation → Adoption → Growth → Advocacy → Retention
• Proactively monitor customer health and address any issues promptly
• Work with the Support & Solutions team to deliver exceptional customer experience
• Advocate for customer needs within the organization.

Market Intelligence:

• Stay up-to-date on industry trends, competitor activities, and customer needs
• Leverage market insights to identify new opportunities and refine account strategies

You should apply if you have

• Must have 2-4 years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.
• Proficiency in CRM tools, project management, and data analysis to drive client success and account growth.
• Strong problem-solving, strategy building and negotiation skills to address client challenges and deliver win-win outcomes.
• Passion for building long-term customer relationships and delivering exceptional experiences.