Key Account Manager

Job Title: E-commerce Manager (2–3 Years Experience)

Location - Bangalore

Job Summary

We are seeking a proactive and data-driven E-commerce Manager with 2–3 years of experience

to oversee and grow our online sales channels. The ideal candidate will manage marketplace

operations, website performance, product listings, marketing collaborations, and end-to-end

e-commerce operations to drive revenue and enhance customer experience.

Key Responsibilities

Online Sales & Marketplace Management

● Manage daily operations across platforms such as Amazon, Flipkart, Myntra, Meesho,

Shopify, WooCommerce, etc.

● Ensure optimized product listings (titles, descriptions, SEO keywords, A+ content).

● Monitor and improve product rankings, buy box, conversion rate, and traffic.

● Coordinate with marketplace managers for promotions, deals, and visibility

opportunities.

Website & Store Management

● Oversee the company’s e-commerce website including updates, UX improvements,

banners, and pricing.

● Analyze website analytics (traffic sources, user behavior, funnels).

● Coordinate with tech/design teams for smooth site operations.

3. Inventory, Operations & Order Fulfillment

● Track stock levels and coordinate replenishment with warehouse teams.

● Ensure smooth order processing, shipping, returns, and cancellations.

● Monitor logistics performance and reduce delays, RTO, and operational losses.

4. Digital Marketing Support

● Work with marketing team/agencies on paid ads (Google/Facebook), SEO, affiliate

marketing, and email campaigns.

● Track ROAS, CAC, and campaign performance; suggest improvements.

5. Reporting & Analytics

● Prepare weekly/monthly dashboards: sales performance, marketplace trends,

customer insights.

● Competitor analysis—pricing, assortment, promotions, and content.

● Identify growth opportunities and operational gaps.

6. Customer Experience

● Track reviews, ratings, and feedback across channels.

● Work with support teams to improve CSAT and reduce escalations.

Required Skills

● 2–3 years of hands-on experience in e-commerce operations or marketplace

management.

● Strong understanding of Amazon/Flipkart/Shopee/Myntra seller dashboards.

● Knowledge of Shopify, WordPress/WooCommerce, or other platforms.

● Experience with analytics tools (Google Analytics, Ads Manager, Excel).

● Excellent communication, coordination, and problem-solving skills.

● Strong attention to detail and ability to multi-task.

Preferred Qualifications

● Bachelor’s degree in Business, Marketing, Commerce, or related field.

● Experience in D2C brands or fast-growing consumer companies.