We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities within assigned accounts. Cross sell of other products related to this business. Also, to focus on revenue numbers of the business and increasing the revenues at the end of financial year by getting additional business from existing and new merchants.

Expectations/ Requirements:

Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.

Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.

Act as the primary point of contact for escalations, queries, and business requirements.

Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).

Collaborate with product, operations, and technology teams to deliver customized payment solutions.

Monitor transaction volumes, analyse trends, and identify opportunities for account growth.

Negotiate commercials, contracts, and renewals with key accounts.

Ensure timely issue resolution to maintain client satisfaction and retention.

Track competition and provide market insights to support business strategy.

Deliver on revenue targets, merchant activation, and retention KPIs.

Qualifications Skills

Bachelor s/master s degree in business, Finance, or related field.

6-8 years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.

Strong understanding of payment gateway products, APIs, integrations, and settlement processes.

Proven track record of achieving sales/revenue targets and account growth.

Excellent communication, presentation, and relationship management skills.

Ability to analyze data, prepare reports, and present insights to clients and leadership.

Problem-solving and negotiation skills with a customer-first approach.

Superpowers/ Skills that will help you succeed in this role :

High level of drive, initiative, and self-motivation

Ability to take internal and external stakeholders along

Understanding of Technology and User Experience

Love for simplifying

Growth Mindset

Wllingness to experiment and improve continuously.

More Jobs at Paytm Payments Services Limited

Sales Executive

kharagpur - i, medinipur west

Experience: Not specified

INR 1 - 3 Lacs

Field Collection Executive

punjabi bagh, new delhi

Experience: Not specified

INR 2 - 3 Lacs

Field Sales Executive

mani nagar, ahmedabad

Experience: Not specified

INR 1 - 9 Lacs

Sales - Team Lead - O&G - Tiruppur

tiruppur

Experience: Not specified

INR 2 - 3 Lacs

Product Management - APM / PM - 554

noida

2.0 - 7.0 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Paytm Payments Services Limited

Login to

Please Verify Your Phone or Email

Confirm Action

Key Account Manager