Key Account Manager

Key Account Manager (KAM) – D2C / E-commerce SaaS | ShopDeck

Location:

Compensation:

Eligibility Criteria:

• This role is only for graduates (Postgraduates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing a PGDM along with this job is mandatory and non-negotiable.

What We Do:

D2C storefronts profitably

Why We’re Building This:

• India’s D2C wave is currently limited to venture-funded brands
• There are

  500k–1M merchants

  who can sell D2C but are restricted to marketplaces
• Brand owners should focus on

  product

  , not channel optimization
• Existing storefront software focuses on workflows, not on

  helping merchants sell better

What You’ll Get:

• Comprehensive medical insurance

• High-impact growth exposure

  across multiple D2C businesses
• Opportunity to influence

  product, services, and merchant outcomes

• Collaborative culture with close interaction with senior leadership

Role Charter – Key Account Manager:

Key Account Manager

business operator

You’ll solve real merchant problems daily, coordinate across teams, and build long-term partnerships that directly impact merchant profitability.

What You’ll Do:

• Strategic Relationship Management
• Customer Success Excellence
• Cross-Functional Collaboration
• Product Adoption & Merchant Growth
• Reporting & Documentation

What an Ideal Candidate Looks Like

• Experience:

  1+ year in an MNC, startup, or reputed organization (e-commerce experience preferred)

• Education:

  Degree in Business, Marketing, or related fields;

• Tech-savvy:

  Comfortable with CRM tools (e.g., Salesforce), dashboards, and data

• Customer-centric:

  Proactively anticipates needs and drives satisfaction

• Strong communicator:

  Excellent interpersonal and stakeholder-management skills

• Analytical thinker:

  Uses data to drive insights and actions

• Collaborative:

  Works well across Marketing, Ops, Finance, and Design

• Adaptable:

  Thrives in fast-paced, high-growth environments

• Strong time management:

  Prioritizes effectively across multiple accounts

Please feel free to share your resume at hiring@skillveda.ai