Key Account Manager

About Karomi

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.

Overview

Key Account Manager

Key Deliverables

·      Act as the primary point of contact for assigned key accounts

·      Build and nurture long-term relationships with customers, understanding their business goals and aligning them with our product offerings

·      Ensure customer retention and satisfaction by addressing issues promptly and proactively

·      Identify upsell and cross-sell opportunities and work closely with the sales team to convert them

·      Lead periodic account reviews, performance tracking, and stakeholder engagements

·      Liaise with internal teams (Product, Support, Implementation) to resolve client queries and deliver value

·      Track account health and usage metrics; ensure clients are leveraging the platform effectively

·      Maintain documentation, update CRM tools, and prepare regular status reports

·      Represent the customer voice internally to influence product enhancements and service delivery

Required Qualifications

·      5+ years of experience in account management, client success, or B2B relationship management, preferably in a SaaS or enterprise tech environment

·      Excellent communication, presentation, and interpersonal skills

·      Strong problem-solving ability and a customer-first attitude

·      Ability to manage multiple stakeholders and coordinate with cross-functional teams

·      Experience using CRM tools (e.g., Salesforce, Zoho) and basic data analysis for account tracking

·      Willingness to travel occasionally for client meetings, expos, forums, and industry events

·      Bachelor’s degree in Business, Engineering, or related field

Nice to have:

·      Experience in the CPG, Pharma, or Food & Beverage industry

·      Understanding of packaging/artwork workflows or regulatory compliance software

·      Exposure to global client management