Job
Description
About Karomi ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance. Overview We are looking for a proactive and customer-focused key account management (KAM) professional to strengthen relationships with our strategic clients across India and international markets, ensure their success with the platform, and drive account growth. The ideal candidate will have strong client management skills, a solution-oriented mindset, and the ability to collaborate across internal teams to deliver a seamless customer experience. Key Deliverables Act as the primary point of contact for assigned key accounts Build and nurture long-term relationships with customers, understanding their business goals and aligning them with our product offerings Ensure customer retention and satisfaction by addressing issues promptly and proactively Identify upsell and cross-sell opportunities and work closely with the sales team to convert them Lead periodic account reviews, performance tracking, and stakeholder engagements Liaise with internal teams (Product, Support, Implementation) to resolve client queries and deliver value Track account health and usage metrics; ensure clients are leveraging the platform effectively Maintain documentation, update CRM tools, and prepare regular status reports Represent the customer voice internally to influence product enhancements and service delivery Required Qualifications 5+ years of experience in account management, client success, or B2B relationship management, preferably in a SaaS or enterprise tech environment Excellent communication, presentation, and interpersonal skills Strong problem-solving ability and a customer-first attitude Ability to manage multiple stakeholders and coordinate with cross-functional teams Experience using CRM tools (e.g., Salesforce, Zoho) and basic data analysis for account tracking Willingness to travel occasionally for client meetings, expos, forums, and industry events Bachelor’s degree in Business, Engineering, or related field Nice to have: Experience in the CPG, Pharma, or Food & Beverage industry Understanding of packaging/artwork workflows or regulatory compliance software Exposure to global client management Show more Show less
